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Extra Space Storage

4.8

About this business

Location details

3289 El Camino Real, Irvine, CA, 92602, United States

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WeekdayScheduleStatus
Mon09:30 a.m. to 6:00 p.m.
Tue09:30 a.m. to 6:00 p.m.
Wed09:30 a.m. to 6:00 p.m.
Thu09:30 a.m. to 6:00 p.m.
Fri09:30 a.m. to 6:00 p.m.
Sat09:00 a.m. to 5:30 p.m.
SunClosed
4.81,556 reviews
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Franz M.'s profile image
Franz M. 
rating
10 years ago

I found the service exceptional and the personal friendly, knowledgeable and helpful. 

Damien G.'s profile image
Damien G. 
rating
10 years ago

Very clean facility and the staff was super friendly and helpful. I was able to reserve a unit and move my belongings in that same day...NO waiting! 

Shaun L.'s profile image
Shaun L. 
rating
11 years ago

Jessica is the best! I've been renting units at this location off and on for years and have never had a single issue. I highly recommend this place to anyone looking for a clean, professional, easy storage solution. 

Scuba W.'s profile image
Scuba W. 
rating
11 years ago

Fast.. friendly and courteous. . Storage is clean and gate access is secure. . Good price and first month was free ! :-) the even have need rolling carts for free use.. dont buy packing boxes there.. its cheaper at home depot. . 

Chris B.'s profile image
Chris B. 
rating
6 months ago

Stored items there for a few years. Jacked my rates from $150 to over $300+ in a short time. Requested my online account be fixed bc I couldn't sign in with my email. Made numerous requests of front office staff and location manager. Told me it would be fixed and 4 years later it still wasn't fixed. Finally asked again and staff member advised they spelled my name wrong the entire time. Complete morons and manager was nasty every time I spoke with her. Just a horrible attitude with customer service, clearly miserable in her ... read more

Matthew I.'s profile image
Matthew I. 
rating
11 months ago

I've had storage units with Extra Space Storage for many years for my business. I'm constantly having to change units because they will arbitrarily raise your rate after even 2-3 months of moving into it. I moved into a new unit in October of 2024 for a rate of $171.00 a month, then less than 3 months later they raised it to $272.00! Outrageous!!! 

Business response:

Hi Matthew, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. 

Eric R.'s profile image
Eric R. 
rating
a year ago

Prices are ridiculously high and are always increasing. To top it off the units are not sealed so mice and insects get in there easy. 

Business response:

It's unfortunate to hear about your experience, Eric R. Please contact us at (714) 505-9196 to discuss your concerns further. 

Marty H.'s profile image
Marty H. 
rating
a year ago

They raise your rent every 90 days and claim thats normal business their units are not air tight and allow spisers and rodents to invade not to mention the sand 

Business response:

Hi Marty, thank you for taking the time to share your experience with us. The value of our units changes from month to month based on market values. Periodically we adjust rates to reflect the current value. We would love to speak with you directly. Please call us to discuss your rental rate at 888-storage. 

Sandra O.'s profile image
Sandra O. 
rating
a year ago

We've been renting a unit for 5 years now and since Covid they raise the cost soooo much, every 4-5 months! We had to move to a smaller unit in the same building since the cost online was half of the cost they wanted us to pay. And after 3 months they raise it again by approximately 70% it is impossible to be paying so much!!! We love the location but unfortunately we will have to move out. We were paying $280 (increase of $85 in less than 6 months) and now they raised it again to $327 for a medium size unit. 

Business response:

Hi Sandra, thank you for the feedback. We're sorry to hear you're unhappy with your rate. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. Rates are adjusted periodically due to market value. Will you please give us a call at 888-storage to discuss what other options we may have for you? 

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.8 star rating with 1,556 reviews. 

When is Extra Space Storage open?

Extra Space Storage is closed now. It will open tomorrow at 9:30 a.m.