This profile has been claimed by the business owner or representative.
3289 El Camino Real, Irvine, CA, 92602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
I found the service exceptional and the personal friendly, knowledgeable and helpful.
Very clean facility and the staff was super friendly and helpful. I was able to reserve a unit and move my belongings in that same day...NO waiting!
Jessica is the best! I've been renting units at this location off and on for years and have never had a single issue. I highly recommend this place to anyone looking for a clean, professional, easy storage solution.
Fast.. friendly and courteous. . Storage is clean and gate access is secure. . Good price and first month was free ! :-) the even have need rolling carts for free use.. dont buy packing boxes there.. its cheaper at home depot. .
Yea my biggest complaint is like everyone else's, the ridiculous price increase & how OFTEN and aggressive it is. This might have been my fault but when I first signed up I was unaware of the "promotional rate" so I was unpleasantly surprised when I received the first increase. The rep did offer some sort of discount but sure enough 3 months later my rate went up another $100 dollars. What rubs me the wrong way is that there is no transparency. No warning , no notice email they just go ahead & take it. Sure I could call agai... read more
Business response:
We're concerned to hear about your experience with the price increases. Please feel free to reach out to us at (714) 505-9196 to discuss this further. Thank you for sharing your feedback.
Stored items there for a few years. Jacked my rates from $150 to over $300+ in a short time. Requested my online account be fixed bc I couldn't sign in with my email. Made numerous requests of front office staff and location manager. Told me it would be fixed and 4 years later it still wasn't fixed. Finally asked again and staff member advised they spelled my name wrong the entire time. Complete morons and manager was nasty every time I spoke with her. Just a horrible attitude with customer service, clearly miserable in her ... read more
I've had storage units with Extra Space Storage for many years for my business. I'm constantly having to change units because they will arbitrarily raise your rate after even 2-3 months of moving into it. I moved into a new unit in October of 2024 for a rate of $171.00 a month, then less than 3 months later they raised it to $272.00! Outrageous!!!
Business response:
Hi Matthew, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility.
Prices are ridiculously high and are always increasing. To top it off the units are not sealed so mice and insects get in there easy.
Business response:
It's unfortunate to hear about your experience, Eric R. Please contact us at (714) 505-9196 to discuss your concerns further.
They raise your rent every 90 days and claim thats normal business their units are not air tight and allow spisers and rodents to invade not to mention the sand
Business response:
Hi Marty, thank you for taking the time to share your experience with us. The value of our units changes from month to month based on market values. Periodically we adjust rates to reflect the current value. We would love to speak with you directly. Please call us to discuss your rental rate at 888-storage.
Extra Space Storage has a 4.8 star rating with 1,568 reviews.
Extra Space Storage is closed now. It will open tomorrow at 9:00 a.m.