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Extra Space Storage
- Self Storage
- Irvine, CA
About this business
Location details
3289 El Camino Real, Irvine, CA, 92602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
I just got a price increase notice. I moved in Sept 2020 at rate $92. I had one $10 increase and now a year later got a notice that the new price is $140. $50 increase in 1 year. This is so frustrating how storage units do this. I understand they increase prices as this isn't my first storage unit. I'm upset about the steep rate increase over such a short period of time. What's going to happen next year?
Business response:
Hi Jen, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
Since being with Extra Spaces I paid most of my stay in advance and rarely would go to get belongings out of storage. On March 4th 2021 at 7 pm I went to get some furniture to take to my place making a couple trips back and forth; my last trip to storage being at 9 pm. I was attempting to leave by 10 p.m. however did not exist the building with my last belongings of the day until around 10:05 p.m. Because I wasn't sure all items would fit in my vehicle I got their dolly placing it in the door way to put the dolly back I... read more
Business response:
Hi Jj, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future!
No security at this facility. Gates were wide open during the day. I returned after 6PM and the entrance gate was wide open! I guess having the exit gate closed meant it was secure.
Business response:
Hi Denise, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.
I was pleased with this place...until my unit was broken into, bins were rummaged through, and items taken. And the oddest thing about it is that the lock was somehow picked (or someone had a key) and they re-locked it when they were done. At least they are courteous thieves? I will say that I did not purchase the lock they recommend (mostly because they did not mention it at the time that I leased the unit or I would have), but I did buy a lock that had excellent reviews and was known to be safe. I asked the lady at Extra S... read more
Business response:
Thank you for letting us know about your recent visit, Bethany. We consider security our top priority and are very sorry to hear about your experience. We value you as a customer and are always looking for ways we can improve. Please feel free to contact us at 888-STORAGE.
welp....9 months ago i had written that if they increase the rent , i would move out to another storage company. they raised the rent TWICE within 4 months, and now i just received a letter that they are increasing the rate another $5.00 - this means in less than ONE YEAR they increased my monthly rate an additional $$16.20 a month since i started with them. January 2019- $85 April 2019- $85.20 May 2019- $96.20 February 2020- $101.20 DO NOT USE THIS PLACE - it's bait and switch prices. please read the other reviews of ... read more
Business response:
Veruca, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available at 888-storage.
This place seemed to be fine until I realized someone in the office is hell bent on vandalizing my property. I've told the office staff (all GED recipients) to not put their sticker on my lock, however they insist on completely covering my lock in stickers covering the sides and the hole on the bottom. I would avoid this place at all costs
My low rate (so I thought) has climb almost 50% since I moved into just over a year ago. The first manager was great but any one since has made me regret I ever moved my things into this location. They make you buy insurance through them ( what a scam). My last storage unit did not raise the fees a penny in the 10 years I was with them. Great place to rent from if you have nothing better to do with your hard earnings.
Wow! I am completely caught off guard and really upset. I just moved into this storage location three months ago. Now I get a post card in the mail that they are raising my month charge 13.8%..... what the heck?! Not a happy camper. Only one star for the bait and switch. If you don't mind getting your storage rent raised after you move in, then this place is for you.
beware. they will increase your rates approx every 2-3 months! they claim they have no idea when the rates are increased - liars. they do!! corporate justifies their rate increases by saying they never p-r-o-m-i-s-e-d you they wouldn't increase their rates as they do - and saying- "we' didn't promise you anything" !!! how do you like that potential storage seekers?! - looking for a reliable storage facility thats looking to provide you with great caring customer service and wants loyal customers - extra storage space isn't... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,542 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 5:30 p.m.