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Extra Space Storage
- Self Storage
- San Francisco, CA
About this business
Location details
190 Otis St, San Francisco, CA, 94103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
I have been using Extra Space Storage since this past February, and they are easily the BEST storage place I have EVER used. I have used various other storage places in my life, and the standout aspect of Extra Space is, besides their EXCELLENT customer service, is that, unlike other storages places, Extra Space gave me an extra day to pay my storage, AFTER the date by which my unit should have been foreclosed and gone to auction (also they text you AND call you on your last day to pay before foreclosure, which is SO helpful... read more
Business response:
We're elated to hear about your positive experience with Extra Space Storage. Thank you for sharing your detailed feedback! We're glad that our customer service and flexible payment options have been helpful to you. Our team strives to provide understanding and support to our customers, recognizing the importance of the items you've entrusted to our care. We appreciate your trust in our services and look forward to continuing to meet your storage needs.
When I needed a unit quickly, the online system & in house orientation by the lovely Curri were both very convenient. I was welcomed each day I came to the building. I will continue to use Extra Space Storage as my needs change.
Business response:
Thank you for the review, Kate! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you!
Extra Space Storage is cool. Good vibes. Easy process opening and closing the unit. Great customer service. Curi was super friendly and helpful.
Business response:
Hi Hope, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (415) 552-5751 or stop by the office if you need anything!
Great safe place to store my extra things, Its amazing to know I have extra storage when I need it. Can't say enough about the amazing friendly staff!
Business response:
Thank you for your 5-star review, Rachelle. We are happy you had a great experience. Please let us know if you need any assistance or have any questions. We can be reached at 888-STORAGE.
Very friendly, helpful, and professional service (particularly Kevin, the assistant manager). Great value (better pricing than other places in the City)
Business response:
Hi Barton, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (415) 552-5751 or stop by the office if you need anything!
Friendly and help-full service when i checked in . I am happy with the unit i got at a decent price. Easy to access and secure . Good place to store your storage.
Business response:
Thank you for your kind words, Michael. Security is our top priority and we appreciate that you have trusted us with your belongings! Please call us at 888-storage if you need anything!
Curi - (the Manager) runs this place so well, she's always so kind, helpful and efficient. I've had nothing but good experiences at this place (though the location is a bit funky, Curi makes up for it).
Business response:
Hi Sam, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Curi! If you need anything, do not hesitate to reach out at 888-storage.
There are not enough kind words for Curi. She was most helpful in helping me sort out my friends storage locker after her passing. There were month owing and so much stuff, it was truly overwhelming. Curi and William really helped me so much. All the best to them!
Business response:
William, thank you for the 5-star review! We are so glad William and Curi were able to take care of your storage needs. Give us a call at 888-STORAGE if you need any future assistance.
I wanted to downsize my storage unit because I was getting rid of some bulky furniture so I basically just showed up at my unit on Saturday, Jan 21, 2023. Curi was working that day and went above and beyond to help me with really everything I needed. She was kind, courteous, helpful, and patient with me and what I needed. She also took time out of her lunch break to help me with some of the logistics of my move. She also helped find me a lower rate and the perfect unit. I was extremely impressed with her professionalism, her... read more
Business response:
Hi Tim, thanks for the great rating. We are thrilled to know Curi met you with kind, courteous, helpful, and patient service. We are happy to have you store with us and are here for further storage needs! Give us a call at 888-storage or stop by the office if you need anything!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,740 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 4:00 p.m.