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Extra Space Storage
- Self Storage
- San Francisco, CA
About this business
Location details
190 Otis St, San Francisco, CA, 94103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Beware of the web pricing bait and switch. They nearly doubled my rate after only three months. When I called to complain, they person who tried to help me said that this is a common issue the company is making their employees and customers deal with.
Business response:
Hi Ken, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We adjust our customers' rental rates on a 4-9 month basis to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.
All the excellent reviews on employees are true. Unfortunately, the owners are duping you with their "web rate". They give an ambiguois answer to term of rental rate in their FAQ. I got my space in MID march and my rent is being DOUBLED AS OF JULY! That is simply predatory. Nothing says web rate expires but their notice of increase. Not even 30 days notice. My mother passed and i had to store her things. Owners are greedy scumb. DONT RENT HERE.
Business response:
Carol, thank you for your feedback. We understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. The value of our units changes from month to month based on market values. Periodically we adjust rates periodically to reflect the current value. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.
UPDATE: My unit was burglarized. If you saw my earlier review, I have only had the unit for about a month before this happened. This tells me the units are unsecure. Very disappointed. I have had extra space storage units in other cities in the past, so this review is for this location. I hate to say this but I figure I should share it.
Business response:
We appreciate you taking the time to share your feedback, Tara D. We know that your items are important to you, so we make it a priority to provide a safe and secure self-storage experience. We are thrilled you have felt safe renting at our property and had a great experience with Keisha and the team! Feel free to reach out at any time at 888-storage.
This company has changed hands, location, management and of course, names, in the many years I have been with them (over 30) and I keep waiting for them to get a team that can last more than a year. Their accounting department is inept. It is so poorly run. They cannot find payments, they send nasty letters which have no basis and then you have to find someone who has been there for more than a few days to try to help but their personnel do not last. Very disorganized and unprofessional. It used to be a very good place in ... read more
I recently fell on hard times and became homeless due to a bad break up with my ex GF, so I'm staying with someone I thought was a friend but he would steal my belongings so I decide to get storage to keep my items safe. Now today was hot as hell and I wasn't' dressed the part so I went to my storage unit to get a quick change of clothes so I wouldn't keep sweating. Within 3mins of me being in my storage unit the manager Keysha decides to open my storage unit without fair warning and I'm half naked she's telling me I'm not... read more
Business response:
Jesse, we appreciate you taking the time to leave feedback. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. We want you to know that your feedback will be reviewed internally so we can work to keep your business.
The office staff is very rude. I a disabled customer happened to have an emergency requiring me to use restroom. Well It happened to take a while as I have urinary tract blockage, bleeding hemaroids, and was experiencing diarea from antibiotics for UTI. The woman in office pounded on the door many times and hollered that she was going to break the door down as there were others weighting. I finished and i left a toilet full of blood and shit as proof that I was having a medical emergency. The woman told me when I came out th... read more
This is not just the worst storage facility I've ever had the misfortune to utilize, it's the worst...anything. Ever. Others have commented on the homeless and junkies who live in the area and/or on the premises and it's true. The elevators smell like piss. The parking is cramped and inadequate. The hours are not convenient (especially on Sunday). The staff are not helpful, and occasionally downright rude. When, upon moving out, I discovered extensive flood damage to my goods, the woman at the front desk absolutely could not... read more
Im not sure how a place where both needle addicts and the genuinely homeless are living in droves inside the storage units gets anything above 1 star. My boyfriend and I are native SFers so it should probably come as no surprise that our city and police either dont know or care about the state this place. This business appeared innocuous on our quick tour but we have since realized the reality. We have to bring mase and our dog when we visit and we never visit alone. Clearly after a few months here we are ending our cont... read more
I reserved a 10x10 unit to store my belongings as my family relocates after a fire in the apartment above our unit. After lengthy research, I reserved space at the Extra Space Otis St. location based on price vs. numerous other locations in the area. I arrived with my movers on the clock and all my belongings and was shown a unit that was 14x7 with a 3' door opening and a large structural pole inside. When I told them this was not the unit I reserved and that I could not fit my items through the door, they told me it was ac... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,842 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 10:00 a.m.