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Extra Space Storage
- Self Storage
- San Francisco, CA
About this business
Location details
190 Otis St, San Francisco, CA, 94103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
This company has changed hands, location, management and of course, names, in the many years I have been with them (over 30) and I keep waiting for them to get a team that can last more than a year. Their accounting department is inept. It is so poorly run. They cannot find payments, they send nasty letters which have no basis and then you have to find someone who has been there for more than a few days to try to help but their personnel do not last. Very disorganized and unprofessional. It used to be a very good place in ... read more
I recently fell on hard times and became homeless due to a bad break up with my ex GF, so I'm staying with someone I thought was a friend but he would steal my belongings so I decide to get storage to keep my items safe. Now today was hot as hell and I wasn't' dressed the part so I went to my storage unit to get a quick change of clothes so I wouldn't keep sweating. Within 3mins of me being in my storage unit the manager Keysha decides to open my storage unit without fair warning and I'm half naked she's telling me I'm not... read more
Business response:
Jesse, we appreciate you taking the time to leave feedback. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. We want you to know that your feedback will be reviewed internally so we can work to keep your business.
The office staff is very rude. I a disabled customer happened to have an emergency requiring me to use restroom. Well It happened to take a while as I have urinary tract blockage, bleeding hemaroids, and was experiencing diarea from antibiotics for UTI. The woman in office pounded on the door many times and hollered that she was going to break the door down as there were others weighting. I finished and i left a toilet full of blood and shit as proof that I was having a medical emergency. The woman told me when I came out th... read more
This is not just the worst storage facility I've ever had the misfortune to utilize, it's the worst...anything. Ever. Others have commented on the homeless and junkies who live in the area and/or on the premises and it's true. The elevators smell like piss. The parking is cramped and inadequate. The hours are not convenient (especially on Sunday). The staff are not helpful, and occasionally downright rude. When, upon moving out, I discovered extensive flood damage to my goods, the woman at the front desk absolutely could not... read more
Im not sure how a place where both needle addicts and the genuinely homeless are living in droves inside the storage units gets anything above 1 star. My boyfriend and I are native SFers so it should probably come as no surprise that our city and police either dont know or care about the state this place. This business appeared innocuous on our quick tour but we have since realized the reality. We have to bring mase and our dog when we visit and we never visit alone. Clearly after a few months here we are ending our cont... read more
I reserved a 10x10 unit to store my belongings as my family relocates after a fire in the apartment above our unit. After lengthy research, I reserved space at the Extra Space Otis St. location based on price vs. numerous other locations in the area. I arrived with my movers on the clock and all my belongings and was shown a unit that was 14x7 with a 3' door opening and a large structural pole inside. When I told them this was not the unit I reserved and that I could not fit my items through the door, they told me it was ac... read more
They are painting over a BELOVED mural on the side of the building that has been there since 1998 due to "business decisions." The mural is of the clear blue sky and clouds and has provided spiritual relief for commuters for almost 18 years. Call the manager of the store at 415-214-5706 and/or corporate office at 1-801-562-5556 to complain and demand that the mural be repainted. The artists are still available and can repaint.
This place is the worst. The units themselves are fine and easy to access, but their hours are terrible. They are never open when working people can get in. What's the point if you can never access it? Don't waste your time. Currently looking for something else
Do not rent from this facility. The Otis Street location was acquired from another storage company recently and suffers from deferred maintenance. The building was constructed in the 1920's and the sprinkler system is not zoned properly. There was a fire on the 2nd floor in April 2016 - when the sprinklers went off on the 2nd floor the fire suppression system backed up and partially flooded the 7th floor. My unit was one of those affected and I sustained over $1000 worth of damage to my property. The company refuses to offer... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,747 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 8:00 a.m.