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Extra Space Storage
- Self Storage
- San Francisco, CA
About this business
Location details
190 Otis St, San Francisco, CA, 94103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
The people working at the office were super helpful and friendly! They made it easy to get help whenever needed and made it easy to close out my storage when the time came!
Business response:
Thank you for the excellent rating, Vannessa! We're happy we were able to provide a smooth rental experience. Please let us know if we can be of further assistance at 888-storage!
They really helped me an get my storage together fast they are attentive to your needs an it's first come first serve I've been back a couple of times now an they remember me it's the customer service for me perfect hours an very reliable
Business response:
Thank you for the kind words, Orzella! We're committed to providing excellent customer service and are pleased to hear we could provide you with storage quickly! Stop by our office if you need anything in the future.
I've been with this facility for about 5 years now. I've had stellar service ever since. I recently went through a unit transfer, and the process couldn't have been easier; made even more seamless by the tireless effort of the staff. The staff at this location is so courteous, and went the extra mile to make sure I had the right size for storage.
Business response:
Thank you for being a loyal customer, David! We're committed to providing excellent customer service. We're glad our team is so courteous and went the extra mile to make sure you had the right size for storage. Stop by our office if you need assistance or have any questions.
Never had to use a storage facility before and it was a VERY last minute request and I was frantic! Keisha was AMAZING at providing me great options, answering all my questions, and taking care of all my concerns. It was such relief to have someone help me in a time of a crisis and really take the burden off my shoulders. Her and Getty are the best!
Business response:
Hi Haley. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Keisha and Geddy. We're always here to help at 888-storage if you have any questions or need assistance with your rental.
Extremely helpful and professional. Their flexibility made a very difficult move much simpler.
Business response:
Hi Lorenzo, thanks for the amazing review! We are so happy to hear our team has been helpful, professional, and accomodating! We love having you as a customer! As always, give us a call at 888-storage if you need anything from us.
Getty was the best customer help ever. I can't even express in words how wonderful he was and he even helped me to offload furniture from the truck. Thank you
Business response:
Vita, thank you so much for leaving us your review! We are so happy to hear Getty was able to provide you with a great customer experience. We are happy to have you storing with us! Thank you for your kind words! As always, give us a call at 888-storage if you need anything.
This is basically a shout out to a lady named Janica who was running the place when I rolled up last Friday night 30 minutes before closing. There were several people who wanted her attention at the same time but she maintained unfailing courtesy and composure throughout. It took me about 60 minutes to get my unit squared away and loaded up and it looks like the other customers went away happy, too. Serious People Skills. Whomever talent-spotted and trained her deserves a pat on the back as well! As to the place, it seems cl... read more
Business response:
Hi Tom. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Janica! It's important to us that you feel appreciated as our customer. We want you to know that we are here to help at 888-storage if anything comes up.
First time using a storage unit in the city. We made an online reservation with Keisha she helped me figure my lock and set my code. Came in on a Saturday afternoon and the office was pretty busy. John was efficient and SUPER helpful. He helped us find our way to drive right up to the big garage door and even directed us so we didn't back in to anything. He made sure our codes worked and brought us a cart (we didn't even have to ask) he was friendly and went way above and beyond. Whole facility is super clean!
Business response:
Hi Landon. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Keisha and John. It's important to us that you feel appreciated as our customer. We want you to know that we are here to help at 888-storage if anything comes up.
This is by far the best storage facility in San Francisco. I have to say that even with the occasional questionable character you might see around the place from time to time theft is not an issue as people are very respectful towards each other and property that isnt theirs.... the security cameras are a big help so is the willingness of the staff to review the footage of requested.. Keisha Ricardo and John are amazing they have wonderful report with everyone I've seen them interact. They are friendly and they know every pe... read more
Business response:
Thank you so much for your kind words, Tracy. We really appreciate you taking the time to share your experience with us. We are so happy to hear that Keisha and John could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,745 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 7:00 p.m.