Extra Space Storage

Delilah R. 

on Yelp

9 years ago

We had to move all our furniture into storage on extremely short notice. I Googled some local storage units and Extra Space Storage allowed me to reserve a unit online the night before. I found convenient since the movers were coming 9:00am the next day and I wasn't sure where I was going to store our things. Their website even shows what furniture fits into each storage space which was extremely helpful. The next morning I showed up and I thought it was going to be a disaster. There was water on the ground and customer... read more

J L. 

on Yelp

9 years ago

I was in need of an immediate storage and Anthony was very helpful. He explained things well, he assisted me in finding just the right storage for my things, he even taught me practises to protect my privacy. Thumbs up! 

Rob O. 

on Yelp

9 months ago

The staff could work on their customer service. I got my unit 2 weeks ago. While organizing it today I shut the door for privacy because of sensitive items contained in my unit. When a migraine came on, I put my head down on my couch. Then my door was thrown open and a mannish woman was screaming at me to get out. What the hell is that all about? So, I got in my car (nice car) and left. In addition to Mr experience, the location sucks. 

Valentin I. 

on Yelp

a year ago

People are bringing their valuable possessions in order to keep it safe. This place is the opposite from safe. If you want to give them ur money and donate all your possessions- then it's the right place to do so. I was renting the space originally for a friend of mine for $80 a month.. which supposed to be under $1000 a year...hmm i paid double of that sum and they stole all my possessions including passport SS card, diplomas etc. Why did I pay $2000? For what? Manager is a lier. Do not trust her. She looks friendly at the ... read more

Aaron Alan M. 

on Yelp

a year ago

I was a previous customer of public storage and moved into extra space for a closer to home location. As noted in another review as well they raised my rate considerably as well without warning. When I complained they told me that is how capitalism works. My rate was lowered slightly but still way above the initial rate I had only for a few months. Public Storage had their issues but never did anything to me like that. Shame I'll have to move again as I would have kept the unit for at least 6 years. 

Josie H. 

on Yelp

2 years ago

Without warning, Extra Space Storage sent me my monthly bill with a 100% mark up!! I complained to the local office and a kind person negotiated a lower increase; however, the increase still is almost a 50% raise in the monthly amount. This is terrible and really unheard of. I have never seen a company do this kind of sudden mark up, and with no warning. As soon as I am able to, I will change to another company. SHAME ON EXTRA SPACE STORAGE!!! 

Ken B. 

on Yelp

2 years ago

Beware of the web pricing bait and switch. They nearly doubled my rate after only three months. When I called to complain, they person who tried to help me said that this is a common issue the company is making their employees and customers deal with. 

Carol O. 

on Yelp

3 years ago

All the excellent reviews on employees are true. Unfortunately, the owners are duping you with their "web rate". They give an ambiguois answer to term of rental rate in their FAQ. I got my space in MID march and my rent is being DOUBLED AS OF JULY! That is simply predatory. Nothing says web rate expires but their notice of increase. Not even 30 days notice. My mother passed and i had to store her things. Owners are greedy scumb. DONT RENT HERE. 

Tara D. 

on Yelp

3 years ago

UPDATE: My unit was burglarized. If you saw my earlier review, I have only had the unit for about a month before this happened. This tells me the units are unsecure. Very disappointed. I have had extra space storage units in other cities in the past, so this review is for this location. I hate to say this but I figure I should share it.