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Extra Space Storage
- Self Storage
- San Francisco, CA
About this business
Location details
190 Otis St, San Francisco, CA, 94103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Do not rent from this facility. The Otis Street location was acquired from another storage company recently and suffers from deferred maintenance. The building was constructed in the 1920's and the sprinkler system is not zoned properly. There was a fire on the 2nd floor in April 2016 - when the sprinklers went off on the 2nd floor the fire suppression system backed up and partially flooded the 7th floor. My unit was one of those affected and I sustained over $1000 worth of damage to my property. The company refuses to offer... read more
Elevator has been broken for at least a week. Which means I'm carrying boxes up 5 flights of stairs.
The basic part about storage is fine. Units seem clean, secure, etc. You need your personal code to access your floor. Cart access and management is another thing. There's only one person on staff, so if they are not at the office, you have to call the number posted on the door. The first time we called, the manager showed up right away and gave us the only remaining cart (in exchange for our ID). However, 20 minutes later when we are finished with the cart and just want to get our ID and leave, he is nowhere to be found... read more
They sent us a letter that our lock wasn't a personal lock (which it was, and an expensive one) and had been in use for years. They broke off our own lock and put a cheapie lock on our unit and sent us a letter informing us they had done this and were charging us $12.00. They had no one there to answer the phone and in a week no one has returned my call. They just took over the facility and this is one of their promised improvements. Actually the other "improvements" are no one to answer the phone, or return calls. Me thi... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,802 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 8:00 a.m.