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Extra Space Storage
- Self Storage
- Irvine, CA
About this business
Location details
15875 Laguna Canyon Rd, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
We tried to cancel our storage unit. They told us that they could take care of it via email which we thought we did. We found out later that our movers had relocked the door rather than take the lock off. Rather than notify us of this, they just continued to charge us another $200+ monthly charge and didn't say anything. Good thing we check our credit card statement carefully and were able to stop this. Bad way to do business and would recommend a different facility that operates more ethically.
Business response:
Hi Joseph, we really appreciate you taking the time to leave a review. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (949) 753-9058.
I have never seen such poor customer service ,in my life . Let alone from someone in management . This manger at this place I guarantee was employed at a level 4 correctional facility . And judging by her demeanour and poor people skills she was the mean And scary officer that even the warden feard upsetting her and dealing with her wrath. . he probably passed on his morning coffee if he noticed she was in the break room. SHES THAT UNPLEASENT .
Don't ever rent storage from this place because of the manager on site. Her name is Vicky and she's extremely unprofessional, lazy, unfriendly and has no idea what customer service is. She will give you a hard time and is extremely dismissive. I've had a lot of experience with storage units and she is the least accommodating in terms of service. I would go elsewhere.
I would be careful with this outfit. I've been with them for 18 months and just like clockwork, they always raise the price every 6 months. Just for comparison. I originally started off paying a little over a hundred a month ( yes, I know it is a special and prices would go up), but now it has gone up and up and up. Now I'm paying close to 200. I'm not sure why they keep raising the prices as nothing has changed. There is no inflation, just a bunch of greedy bastards. But seriously, don't rent with them. Don't be fooled by ... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,036 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:30 a.m.