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Extra Space Storage
- Self Storage
- Irvine, CA
About this business
Location details
15875 Laguna Canyon Rd, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
I just had a horrible experience with an Extra Space employee. I am moving out as a result of many price increases, the most recent being $77.00 more per month. My unit is on the second floor so I need to access the elevator. The call button hasn't been working for the past few days so today I contacted the office. I was greeted by a rude, condescending employee. He begins by rudely telling me how to access the elevator which I have done countless times in the past and many times in the past few days. I demonstrated how I ac... read more
Business response:
Tom, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available at 888-storage.
I had this unit for about 19 months. They didn't notify me when they raised my cost about 30%. I was moving all my stuff out so I called and told them my last day would be Tuesday. They charged me a partial month (which was perfect) but then the guy forgot to take off the automatic billing so I was dinged for over $400 and I didn't transfer money to that account so it was overdrawn. I informed Thomas at the front desk of the mistake and he reversed the $400 but would not do anything about the $35 over draft fee. He said I co... read more
Business response:
Hi Todd, Thank you for leaving your review! We are sorry you had a negative experience with our move-out process. We are reviewing your feedback internally in hopes of improving our customer's future experiences. Will you please give us a call at 888-786-7243 to see how we can turn your experience around?
I have been a renter for over 10 years. I have always had typical rate increases over the years, but I recently received an increase of 30%. Needless to say, I am not happy and do not feel that this is a proper way to treat a long term customer. They obviously know that it is a pain to move your stuff out of storage and they will keep upping your rent as much as they think is possible.
Business response:
George, Thank you for leaving your review! We are sorry you had a negative experience renting with us. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month to month. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Expensive. Does not worth to keep your things for this prices they charge. It is better to get rid off your things.
Business response:
We're sorry to hear this, Vasily. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Please give us a call at 888-storage to discuss your rental rate.
SHME ON YOU EXTRA SPACE STORGE One of the worst and an unfair storage facilities in Irvine No loyalty, no customer relationship maners, no values, no respect,or dignity towards their clients . Due to covid 19 many people lost their homes and businesses and many lives changed . Many responsible businesses had the curtesy and understanding of taking it a little easier on their customers to help them go through this rough time , but not these guys. As many know lots of companies including this one received big grants and l... read more
Business response:
Hi Abbas, we strive for our customers to have 5-star experiences and are so sorry we fell short. If a rate increase is necessary, we send a notification to the mailing address on file 30 days in advance before it takes effect. We want any change in rate to be transparent and we want you to be getting a fair rate. Please give us a call at 888-storage if you'd like us to look into any assistance or other options to help with your rate that we may have.
On my 6th month here my rent was increased by $60. I requested to make an appeal as I have been financially impacted by COVID and have also dropped down to only 12 hrs/wk of work due to complications in my pregnancy. I am living mostly off my savings right now but had budgeted for the storage unit rent. I was told on the phone that their system was down and I would have to submit an electronic/email request, which I did. I never heard back. I went to the location directly and was told they would compromise and only raise the... read more
Business response:
Hi Nicole , thank you for sharing your feedback with us. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We understand that this is a stressful time considering the impact of COVID-19 and woul... read more
We tried to cancel our storage unit. They told us that they could take care of it via email which we thought we did. We found out later that our movers had relocked the door rather than take the lock off. Rather than notify us of this, they just continued to charge us another $200+ monthly charge and didn't say anything. Good thing we check our credit card statement carefully and were able to stop this. Bad way to do business and would recommend a different facility that operates more ethically.
Business response:
Hi Joseph, we really appreciate you taking the time to leave a review. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (949) 753-9058.
I have never seen such poor customer service ,in my life . Let alone from someone in management . This manger at this place I guarantee was employed at a level 4 correctional facility . And judging by her demeanour and poor people skills she was the mean And scary officer that even the warden feard upsetting her and dealing with her wrath. . he probably passed on his morning coffee if he noticed she was in the break room. SHES THAT UNPLEASENT .
Don't ever rent storage from this place because of the manager on site. Her name is Vicky and she's extremely unprofessional, lazy, unfriendly and has no idea what customer service is. She will give you a hard time and is extremely dismissive. I've had a lot of experience with storage units and she is the least accommodating in terms of service. I would go elsewhere.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,012 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 5:30 p.m.