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Extra Space Storage
- Self Storage
- Honolulu, HI
About this business
Location details
633 Ahua St, Honolulu, HI, 96819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Josh was GREAT! Knowledgeable and professional. Customer first attitude, love it!!! Nice and clean facility. 5 Stars.
Business response:
Thank you for your review, Edward! Josh's knowledgeable service and our clean facility made your experience great. We appreciate the 5 stars!
Amazing experience from booking to load in at the Queen Street location. Staff is surprisingly friendly and helpful, and the facility is immaculate! Shout out to LEO who went out of his way to help us and explain things very clearly. AND he smiled the whole time even though I was in a panic. Thank you, Leo, from the bottom of my heart!
Business response:
Your positive feedback about Leo and our Queen Street team means everything! Thrilled you had an amazing experience.
I had a great first experience with this storage company! The facility is clean, easy to access, and the move-in process was straightforward. I was running late for my appointment, but Leo went above and beyond to help me get checked in quickly and smoothly. His patience and professionalism made a stressful day much easier. Thank you, Leo, for the outstanding service! Highly recommend this place to anyone needing reliable storage.
Business response:
We're overjoyed to hear about your great experience at Extra Space Storage! Thank you for the outstanding review.
Working with Josh at Extra Space Storage has been the only light at the end of a very dark tunnel since my stroke. If my doctor would ever allow me to have a tattoo, I would put something on my body that would say something like you need to store something securely with great people and then refer them to Josh.
Business response:
Thank you for taking the time to share your experience with Josh. We're honored to support you during your recovery journey.
My storage unit timed out and went out for auction to no fault of this company. It was my irresponsibility and lack of ability to keep track of time that caused me all this trouble. Through the whole ordeal, this company was very full Of Aloha and did everything I could to try to help me This is a strange review because my result was horrible but the process and the customer service was exemplary five star out of five star. And all the staff treated me with Aloha from beginning to end I would highly recommend them then I wo... read more
Shaun is an excellent representation of what great customer service is about, he patiently listened to the problem I had and assisted me in finding a solution. I appreciate that my issue was able to be addressed and resolved so quickly. His follow up call was immediate. As a long time customer of Extra Space Storage, I appreciate that I was able to find a resolution within the site I was in. Thank you Extra Space storage!
Business response:
We're thrilled to hear about your positive experience with Shaun at Extra Space Storage. Thank you for sharing your feedback!
Shaun was great checking me in and helping me with my rental! He was very knowledgeable about the fine print on my lease which made me feel comfortable and at ease.
Business response:
We are excited to hear that Shaun provided you with great service and made you feel comfortable with your rental. Thank you for sharing your experience!
This facility is Awesome and Josh is very Helpful! I would recommend this facility to store your items!
Business response:
We genuinely admire your positive feedback, Kalani! Thank you for recommending Extra Space Storage.
Josh and his staff are great. Our move in and move out were handled well. The facility is not perfect -- there are only 2 old, slow elevators with frustrating controls and carts can be in short supply (bring your own!), so sometimes patience is needed. But the facility is well maintained and clean, and the staff is always willing to help. I would not hesitate to use it again in the future.
Business response:
Your feedback is incredibly valuable. We appreciate your kind words about our staff and facility. It's great that Josh and the team were great to work with. Thank you for choosing Extra Space Storage.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 957 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.