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Extra Space Storage
- Self Storage
- Honolulu, HI
About this business
Location details
633 Ahua St, Honolulu, HI, 96819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
First we discovered roaches coming down the hall from another unit. And now our stuff has MOLD! Are you kidding me!?! We pay a crap ton of money for temperature controlled storage and our stuff has mold. Absolutely unacceptable. Plus they have doubled our rates in two year! We are done. Save yourself stress and save your belongings and go somewhere else!
They will raise your rate every year. Started at $240/month for a 9x13 and now pay $340/month. The elevators frequently break and it is common to get stuck on your level for a long time while waiting for your turn on the one working elevator. In fact while I write this review I have been stuck so far on level three for 30 minutes. They only have a few carts so you may or may not get to use one. Can barely see in your unit because there isn't any lighting in the units. Oh, and they are closed on Sundays.
Business response:
Thank you for taking the time to share your experience, Matt. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience. In the meantime, give us a call at (808) 833-6870 if you need anything.
This place is in a horrible location, potholed roads before you even get into the drive way, druggy homeless living in their cars just steps away, and routinely flooded with salt water (from ocean backup) when it rains. Elevators are always fussy and breaking down, and time consuming to access. Definitely clean, well lit and safe inside. A/C "temperature control" is set to bare minimum, so FYI if you store temperature sensitive materials (ie. Med supplies). I suspect they turn OFF A/C after hours, as several of my tempera... read more
If I could give half a star or none, I would. This storage location is horrible. Customer service sucks. They need to take a management and customer relation class. First I called the number provided thru yelp and got transfer to a call center in the mainland automatically. After I got quoted over the phone, I went to this salt lake location to check out the space that I got quoted for. The customer representative name was 'Ed' he was ok trying to help us, it seems like the workers here don't have any authority to function ... read more
This place is no good for foreigners. I used this place for several years when it was owned by Diamond Head Storage. It was bought out by some nation wide company called Extra Space. When I call their number, it connects me to the mainland, and tells me they are closed. It's still 4pm here, but they are closed. So, I go to their website. Website doesn't work. So, I drive all the way to the airport to make sure I can store my car when I leave the island. Turns out Extra Space company policies are no good for foreigner... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 885 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.