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Extra Space Storage
- Self Storage
- Honolulu, HI
About this business
Location details
633 Ahua St, Honolulu, HI, 96819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Convenient and reasonable compared to others. Day 2 of moving stuff in to the unit and one of the two elevators was down.
Business response:
Hi Kathie, we're sorry to hear you had a negative experience during your move-in experience. We will be sure to review your feedback internally. Please stop by the office or give us a call if there is anything we can do for you.
STOP what you're doing & go see EDWARDO ORTIZ. If you're looking for awesome customer service, this guys the one! He was super nice and gave me a great deal to rent an automotive stall. He made it quick and easy and understandable.
Business response:
Joseph, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Feel free to reach out at any time at 888-storage.
Great Staff and very clean units! Staff is extremely helpful and they keep the area extremely clean! Have been here over a year without any issues. Josh was able to help me with all my questions!!!
Business response:
Hi Victor, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Don't hesitate to reach out at 888-STORAGE if you need anything!
Edwardo is awesome, extremely helpful and friendly. The lockers are clean and the building is very safe. Rates are reasonable.
Business response:
Hi Ted, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience renting with us! We are so glad you are satisfied with your rental rate! Don't hesitate to reach out at 888-STORAGE if you need anything!
Like most things in life, rates keep increasing for storage units...even during a pandemic. That's particularly hard on a kupuna with a fixed income. A big MAHALO to Debby for helping me with this issue!
Business response:
Thank you for your feedback, Ginine. We're glad Debby was able to help! Our team is here to serve you, so give us a call at (808) 833-6870 if you need any future assistance.
The place is clean, the staff is friendly and attentive, but their computer system likes to randomly suspend my account. My space is paid in full and I can't get my car out of storage because my access code doesn't work. This is the second time this has happened. Last time this same thing happened, I called their customer noservice 800 number and was given a temporary access code. This time, I was given an access number that doesn't work. Since I was here at 6:00 AM with things scheduled to do with said car. Now I'm sittin... read more
Business response:
Hi Michael, thanks for sharing your experience with us. We know that it's important to access your items when you need them, so we apologize that this happened. If you ever need help outside of office hours, we have an after-hours line that can assist you 24/7. They can be reached at 888-STORAGE.
This is an excellent spot to store all of your items! I've used this place numerous times over the years and the storage options are always perfect for my needs. Edward has always been my sales rep and he rocks in every way. If he's handling your situation you're in good hands and will get the best deal possible. They offer first month free! Can't beat that!
Business response:
Thank you for the kind words, Marcus. We're glad Edward was able to help! Our team is here to serve you, so give us a call at (808) 833-6870 if you need any future assistance.
We've had storage space at this location for many years, starting out with Diamond Head Self Storage. The location near the airport is great for us since we only store our luggage, etc. to make our trips to Waikiki easier. Yes, it is expensive, and yes, the rates increase more often than all of us would like. Hawai'i lIfe is costly, additionally, businesses are now being hIt with increased charges due to the rail debacle. Everyone I've dealt with under either ownership has been helpful, most recently Edward. We were on... read more
Business response:
Hi, Barb we're glad Edward was able to help and made the transition seamless. We're so happy to hear that your experience with the cleanliness of the facility has been positive! We love the climate control storage units because they do an especially great job protecting your items from harsh weather. Thanks again for your review and for being an Extra Space customer.
The good part is that you have access to your storage until 10:00 pm at night. The junk part is that they rarely ever have storage units close to the elevator and if they do it's probably one with a really small door.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 957 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.