Extra Space Storage

Name: Extra Space Storage
Address: 975 Galleria Dr, Henderson, NV, 89011, US
Telephone: (702) 728-4694
Rating: 4.8

4.8

Self Storage
Henderson, NV

About this business

Consumer Services Self Storage

Location details

975 Galleria Dr, Henderson, NV, 89011, United States

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Weekday	Schedule	Status
Mon	06:00 a.m. to 10:00 p.m.
Tue	06:00 a.m. to 10:00 p.m.
Wed	06:00 a.m. to 10:00 p.m.
Thu	06:00 a.m. to 10:00 p.m.
Fri	06:00 a.m. to 10:00 p.m.
Sat	06:00 a.m. to 10:00 p.m.
Sun	06:00 a.m. to 10:00 p.m.

4.81,409 reviews

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Melinda S.

a year ago

Keep more rat traps in your storage units! Found a dead rat/mouse in a drawer of a dresser between clothes. Lots of rat/mouse poop in multiple spots of storage units. Things are chewed up and lights needed replaced. Jacking up rent prices every 3 months is also ridiculous and we won't be back. If I could give zero stars, I would. From the time we started here in 2019 everything was looking good and I understand inflation but over the years jacking up the prices by hundreds of dollars is really sad. The swamp cooler didn't ... read more

Business response:

Please accept our apologies for the issues you experienced during your time with us. We value your feedback and will address the concerns raised. Thank you for reaching out.

Penny M.

a year ago

I don't know where to start. If you saw my review from when I first rented a unit here about one year ago, you can see how pleased I was. Well, things went downhill within one year. First of all, the air conditioning unit / swamp cooler broke, (they advertise as a cooled unit), but things happen and they were gracious enough to give me a discount for the two months that they didn't have it operational. I wanted my items to not suffer the intense heat that we experience here, much more than I wanted a discount, but I acce... read more

Business response:

Thank you for the review, Penny! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything.

J F.

3 years ago

It's been 1 week since my first post-(today is May 26, 2022). My ACCESS to the property was DENIED. I was given a temporary code to use to get into the property and access my storage unit (I did not use the code given because I was let into and out of the gate remotely by staff). I was told that the code access has been broken (for everyone) for, approximately, the past month. Thank goodness the office was open when I found this out! Can you imagine needing to have access beyond office hours and being denied?!? CALL during o... read more

Business response:

Hi J, thank you for your feedback. We are sorry to hear that you are unhappy. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're av... read more

Ben B.

4 years ago

no security had all my things stolen from my boat over $ 1000 if you want to sleep peacefully don't leave your stuff there

Business response:

Hi Ben, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at 888-storage?

Vanessa D.

4 years ago

This place is a joke! We were here for a year and at the end our unit was "broken into" along with some others. With the unit price you get charged for insurance in case anything happens. Well something happened so they told us to contact the insurance which we did. We had moved the majority of our stuff out but our tv along with a dryer and some frames were still in there. The tv was stolen and not only did they want pictures of the tv but they were only going to give us the cash value of the tv. We bought it a couple years... read more

Business response:

Hi Vanessa, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (702) 728-4694?

Celeste P.

5 years ago

Price Gouging! I rented a space for $64 in June 2020 but as of November 2020 the rent will be increased by almost 40% to $89. Shameful greed during a pandemic!

Business response:

Thank you for your feedback, Celeste. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.

Demetrios P.

5 years ago

I rented a space in their "secure" lot to park my trailer. It was stolen by thieves that hacked the electronic gate and broke into the facility overnight. The apathetic response by the facility's owners/employees and the Henderson PD was very disheartening to say the least! I never received an apology from the ownership of the company. Everyone just shrugged their shoulders! My personal auto insurance covered the trailer's worth but not the contents. Be careful what you check and initial when signing their contract. Consult ... read more

Business response:

Hi Demetrios, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security and we are sorry to hear that we did not meet this expectation for you. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-STORAGE.

Omar M.

5 years ago

Price was decent, wasn't too excited about the added cost of the insurance, but it wasn't really a big deal. What I really didn't like was the rat poop all over my stuff. Had my stuff in storage for about 6 months.

Business response:

Hi Omar, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at (386) 957-5089.

Mick W.

6 years ago

Beware!! I just rented one of their units a few months ago and went in to pay this months bill and I was told that the price I signed up to rent monthly is not locked in and that my unit rent has gone up. Site says they reserve the right to raise prices anytime!! I did not receive notice of this prior and very upset. This is a old storage place and on top of that very poorly configured. There are obstacles getting to the unit through the main door, etc. Never ever have I received a price increase to a unit I signed a lease f... read more

Business response:

Hi Mick, thank you for taking the time to share your feedback. We understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, don't hesitate to give us a call at 888-STORAGE.