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Extra Space Storage
- Self Storage
- Henderson, NV
About this business
Location details
975 Galleria Dr, Henderson, NV, 89011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
This place is a joke! We were here for a year and at the end our unit was "broken into" along with some others. With the unit price you get charged for insurance in case anything happens. Well something happened so they told us to contact the insurance which we did. We had moved the majority of our stuff out but our tv along with a dryer and some frames were still in there. The tv was stolen and not only did they want pictures of the tv but they were only going to give us the cash value of the tv. We bought it a couple years... read more
Business response:
Hi Vanessa, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (702) 728-4694?
Price Gouging! I rented a space for $64 in June 2020 but as of November 2020 the rent will be increased by almost 40% to $89. Shameful greed during a pandemic!
Business response:
Thank you for your feedback, Celeste. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
I rented a space in their "secure" lot to park my trailer. It was stolen by thieves that hacked the electronic gate and broke into the facility overnight. The apathetic response by the facility's owners/employees and the Henderson PD was very disheartening to say the least! I never received an apology from the ownership of the company. Everyone just shrugged their shoulders! My personal auto insurance covered the trailer's worth but not the contents. Be careful what you check and initial when signing their contract. Consult ... read more
Business response:
Hi Demetrios, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security and we are sorry to hear that we did not meet this expectation for you. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-STORAGE.
Price was decent, wasn't too excited about the added cost of the insurance, but it wasn't really a big deal. What I really didn't like was the rat poop all over my stuff. Had my stuff in storage for about 6 months.
Business response:
Hi Omar, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at (386) 957-5089.
Beware!! I just rented one of their units a few months ago and went in to pay this months bill and I was told that the price I signed up to rent monthly is not locked in and that my unit rent has gone up. Site says they reserve the right to raise prices anytime!! I did not receive notice of this prior and very upset. This is a old storage place and on top of that very poorly configured. There are obstacles getting to the unit through the main door, etc. Never ever have I received a price increase to a unit I signed a lease f... read more
Business response:
Hi Mick, thank you for taking the time to share your feedback. We understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, don't hesitate to give us a call at 888-STORAGE.
I am a African American woman went into this business to rent a space and was treated so very rudely and the white chick Mattie was very rude texting her manager to see if she could rent to a black woman mind you I am a nurse and purse cost more then her pay check at 3 months. White have a bad habit of judging folks buy the color of their skin. I have 6 vehicles and they all are paid for have full coverage insurance on everything we own. I have a Cayenne Turbo, Range Rover Four other vehicle's and this whit bitch go sit up t... read more
We just completed a one-month rental of an indoor, ground floor unit. When we moved out we found three live rats and significant damage. The manager said that she had received other similar complaints. She said that "they paid a lot for pest control", but I only saw one trap located outside our building. Stay away until this is fixed!
If I could give this awful establishment 0 starts I absolutely would. The office staff here is beyond disrespectful and unprofessional in every aspect. From threatening to fine me for using a dumpster that is MARKED FOR PUBLIC USE, to calling and harassing me several times on the phone, to staring and making obscene comments as my boyfriend and I were loading our car. Absolutely the most unprofessional and unhelpful staff I have ever dealt with. Eric is a complete fucking disgrace to this company and I would hope that corpor... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,416 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 6:00 a.m.