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Extra Space Storage
- Self Storage
- Livermore, CA
About this business
Location details
5888 Northfront Rd, Livermore, CA, 94551, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
They kept raising the price. First after 3 months then again after another 3 months. Went from $150 to $170 to over $200. Plus depending on the unit you have, sometimes there are big trucks in the way. Overpriced unfortunately. Should have left sooner.
Business response:
Hi Alexis, thanks for leaving us your honest review! We understand the frustration of rate increases and are sorry that you're unhappy with your rental rate and experience. We appreciate your feedback and will be sure to pass it along. Please give us a call at 888-storage to discuss what options we may have for you!
wonderful staff - but the corporation is souless. two months into my lease they raised the rent from $99/month to $179/month. they said it was an "intro rate" - but never told me it was when i signed the lease. doubling the rent and sending me a note "of course you are free to move out." i hate everything about the owners of extra space storage. this is bait and switch and total bull. chose any other company to find storage!!!!!!! what total pigs the owners of extra space storage are!!!
Business response:
Hi Paul, thank you for the feedback. We understand the frustration of rate increases. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. You may see an increase within 3-9 months depending on the market. Please contact us at 888-storage to discuss this in detail or to check if there are any of our other available units that meet your storage need as well as your budget.
Just after a few months their rate increased by $77.00. That is a HUGE increase just after a few months of decided to use this location. I had NO IDEA they ran their business practices like this. It's somewhat like a Bait & Switch tactic that shady companies use to get your business before finding out the truth. I called to co firm and the woman who answered its normal practice to raise rent just after a few months. I will be moving soon.
Business response:
Hi Moelicious209. Thank you for the feedback. We understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. Please call us at 888-storage if you'd like to discuss your experience in more detail.
I have been a loyal customer and had my unit for over 1 1/2 years and out of nowhere during a pandemic when I am making less money and costs have increased so much they DOUBLED the cost of my unit. They said I am not eligible for online pricing as I am not a new customer. New customers beware they do not have a cap on increases and frequently do them without notifying you. They will double the price out of nowhere to take advantage of customers during one of the worst times in history. I should have stayed at my last locatio... read more
Business response:
Hi Melissa, thank you for taking the time to leave your feedback. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We are sorry that you are unhappy with your experience. If you would like to d... read more
CROOKS!! DO NOT RENT HERE. I have endured 5 rate increases over the past 18 months (from $293 to $388 - 32%) without any notice!!! I see several others had the same complaint, should have read Yelp before renting there. To make matters worse, their customer service department does not seem to care, nor will they do anything to notify you of rent increases!!!!! I (like Dave L) went in because of advertised deals on the first months rent only to find out that all of the 'selected' spaces that the offer applied to were unav... read more
Business response:
Hi, Debbie, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
TERRIBLE BUSINESS ETHICS !!!!! I went in here since it was near my home in Livermore that I was moving out of. I went here because they offered a bunch of deals on the firsts month rent. I have rented here before from the Pleasanton location and the experience was night and day different. I went in and prices have went up since my last visit which was to be expected as it was over 3 years ago. I felt the unit was pricey at $235 a month but the near by location really helped so I did it. Upon going to sign all the document... read more
Business response:
David, we're sorry to hear that you experienced an issue while renting with Extra Space Storage. We pride ourselves on delivering excellent customer service and will be sure to review your experience internally. A member of our team will be reaching out to you to see how we can turn your experience around.
After being a steady renter at the Northfront Rd. facility for over 9 years, I can only say that if you rent here for even a short length of time, you can expect ongoing, unjustified rent increases about every 9-10 months! After the most recent rent increase (another $35 per month!), I finally decided enough was enough, and I moved my stuff over to Will-Store Super Storage nearby. Far-better rental rates (larger units for less money); far nicer people on their staff (they wave hello to me when we cross paths), and promises ... read more
Stay away from this place. They lure you in with a low rate, then every two months raise your rent by $30-40 a month till you can't afford it to keep your stuff there any more. What a scam.
I've had two issues with this facility. The first is that they insist on charging you for insurance even though most household policies (including mine) cover personal property while in storage. The second is that they spam you about every three weeks. The spam emails have an unsubscribe link, which they simply and repeatedly ignore.
Business response:
Greg, our insurance is optional if you have homeowners insurance that covers your belongings. We apologize for any miscommunication. Also, if you send an email to social@extraspace.com we can help with your issue unsubscribing.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 902 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.