Extra Space Storage

Stephanie C. 

on Yelp

11 years ago

The staff was very friendly when I moved in. It wasn't until the first billing cycle that I had a problem with them. They charged me $20 extra for insurance. I called them back and informed them that I already had insurance that covered the items and they told me I had to pay for theirs. No one ever told me that there would be an additional charge for insurance. I asked to speak to a manager and never received a phone call back. Later that month, I moved my items out. I was called early the next morning demanding their lock ... read more

Aliyah H. 

on Yelp

13 years ago

Everything is great as long as there are no problems.. our door was easily opened WITH their padlock I purchased. The on site staff is completely incompetent. I waited 4 business days for a resolution to my problem, only got one because I called 3 days in a row. The resolution was a full refund, meaning I have to search and buy a different unit in one day (because they took all week to call me back). The on site manager offered me a smaller unit after I had repeatedly told her that I needed one comparable in size. The call c... read more

David B. 

on Yelp

14 years ago

TRIPLE EDIT: ANOTHER friggin' $10 price hike with no justification or explanation. Starting in October it will now be around $100 to rent a measly 5x7' storage space at this location; that's just ludicrous! DOUBLE EDIT: Dropping another star due to yet another $10 price hike. EDIT 5/10/12: Dropping my review to a 4/5 Stars due to a monthly $10 price hike that went into effect for all Extra Space Pleasanton customers last month. As if consumers don't already have enough to pay for each month.... I've been with Extra Space... read more