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Extra Space Storage

4.9

About this business

Location details

3722 Old Santa Rita Rd, Pleasanton, CA, 94588, United States

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WeekdayScheduleStatus
Mon06:00 a.m. to 10:00 p.m.
Tue06:00 a.m. to 10:00 p.m.
Wed06:00 a.m. to 10:00 p.m.
Thu06:00 a.m. to 10:00 p.m.
Fri06:00 a.m. to 10:00 p.m.
Sat06:00 a.m. to 10:00 p.m.
Sun06:00 a.m. to 10:00 p.m.
4.91,196 reviews
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Richard H.'s profile image
Richard H. 
rating
12 years ago

They were very nice and helpful when I called to rent a space and even NICER when I called to cancel it the next day. Amazing! If I need storage in Pleasanton at some point, I will definitely be calling them again. 

Pamela W.'s profile image
Pamela W. 
rating
13 years ago

Safe and accessible location. The prices are great. The site is extremely clean. The manage of the site is kind, considerate, helpful, and disciplined. He does an amazing job of setting you up with the best space for your needs...and he is always out sweeping and cleaning. I highly recommend!! 

Noel D.'s profile image
Noel D. 
rating
14 years ago

Online payment system is fast and easy to use, staff friendly, easy access to flatbed carts and elevators to help move your stuff. 

Chris K.'s profile image
Chris K. 
rating
14 years ago

After calling storage places around, this one was able to beat every price around. Another plus is this location has the best access hours of any storage place around. I was pleasantly surprised they have carts available to get your stuff to your unit. They even offer a customer referral program for your friends. A win win for everyone! 

heather m.'s profile image
heather m. 
rating
14 years ago

awesome customer service..very nice people to work with. I def would go back if I ever need another storage unit!!!! 

Shannon H.'s profile image
Shannon H. 
rating
6 months ago

Let me start by saying that the staff at Pleasanton Extra Space are amazing, kind, and helpful, especially Vanessa. My review is not about the facility or the staff, it is about the pricing. I just received a rental increase of 34% which was an additional $176 per month. As a senior citizen, I cannot afford a monthly increase this drastic. There are other facilities in Pleasanton, some that are climate controlled that are renting for less than my current rate with Extra Space. There are rules for rent increases for housing; ... read more

Terri S.'s profile image
Terri S. 
rating
a year ago

Dont go here!! They have been increasing my rent consistently since I started using it 3 years ago. It started at 102.00 and is now 230.00!! ridiculous!! Time to move out!! 

Business response:

Hi Terri, thank you for your feedback. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage. 

Arden I.'s profile image
Arden I. 
rating
2 years ago

My piano my guitar chairs were all soiled and ruined if I can only post my piano my guitar the wood pulverized from the rain and heat. Water leaked inside the storage they don't have a roof to protect your property but a tarp . I took them to small claims they have so many corporate names to evade being served. This company just want to take your money but don't maintain a normal building that will protect your personal effects from rain and the sun that they are charging so much money for. Stay away from this company. My pi... read more

Business response:

We're sorry to hear about your experience, Arden. It's very important to us that your belongings are kept safe from any harm. Please feel free to contact us directly at (925) 227-1010 so that we can assist with your concern. 

Diana L.'s profile image
Diana L. 
rating
2 years ago

Been there a short time. They raise your rent every three to four months. I was paying $131 very small storage unit and they raised it to $231. Completely off from where I started. It's been raised a couple of times and it hasn't even been a year. So if you want to pay someone who raises your space this is the spot. Moving out way cheaper places. BEWARE!!!!! 

Business response:

We're sorry to hear this, Diana. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. You may see an increase within 4-9 months depending on the market. Will you please give us a call at 888-storage to discuss what other options we may have for you? 

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.9 star rating with 1,196 reviews. 

When is Extra Space Storage open?

Extra Space Storage is open now. It will close at 10:00 p.m.