This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Pleasanton, CA
About this business
Location details
3722 Old Santa Rita Rd, Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
I was having an extremely stressful day until I walked inside and was greeted by the welcoming smile given by Hannah from her desk. She made me feel as if I walked into the home of someone that I already knew! She explained all of the ins and outs of the property with great detail, and answered all of my questions with the same level of care a mother would give a child, and did it without a condescending tone (like most moms with adult children*TMI*HAHA)! I hate spending money, especially for a storage unit filled with thi... read more
Business response:
Hello Jonathan, thank you so much for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Hannah! Moving is stressful and it's great to know that she was able to assist you. Thank you for taking the time to give her a shout out! It's important to us that you feel appreciated as our customer; we are here to help at 888-STORAGE if anything comes up!
Paetra is awesome!! My whole life was recently turned upside down when I lost my partner of 10 years and she did everything possible to help me. She is professional, empathetic and just an overall great person. I couldn't of ask for a better experience. Paetra thank you, and I know Brandon is saying thank you as well!
Business response:
Thank you for the kind words, Kristen. We're glad Paetra did everything possible to help you. We pride ourselves on having a professional staff and are thrilled to hear your experience reflects that. We really appreciate you taking the time to share your experience with us. Our team is here to serve you, so give us a call at (925) 227-1010 if you need any future assistance.
Great facility. Felt very safe and well maintained. Staff was very cordial. Checkin and checkout was very smooth.
Business response:
Hi Sid, your kind words are appreciated! We make it a priority to provide safe, well-maintained facilities and are so glad to hear your experience reflects that. We are happy to hear your check-in and check- out was smooth. Let us know if we can do anything to assist you!
Great place to store your things. Very clean, secure! Great staff. Thank you Maria for all your assistance!
I've rented a storage space here for years and always had a great experience dealing with the the Extra Space Storage folks. But hats off to Petra who helped me with the move-out. That day power had gone down for the entire block, but Petra still made my move possible. Talk about customer service!
You know all storage places are the same. They're all out to get you and stick it to you. I thought I had found the perfect place. Somewhat close to my home, clean, easy to access, and reasonable rates. I been here less than 2 years, and have already experienced three rates incrreases. Each time, they send this damn postcard. And I know what's in it. Blah blah...cost of business increasing, this and that. Sure. I think all these places make a killing - I really should get in to the storage business. For what it's worth, th... read more
Maria was extremely helpful to me, especially since I was pressed for time. She got me in a unit quickly and seamlessly. Thanks Maria!
Easy access to our units. Clean. Customer service is efficient and helpful. A customer for over 10 years.
Well run, with useful units and good access It's clear they take care to keep the property in good order: The dollies are always put back in the same place, the elevators and hallways are clean, and as I mentioned the front desk is run like a tight ship.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,281 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.