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Extra Space Storage
- Self Storage
- Pleasanton, CA
About this business
Location details
3722 Old Santa Rita Rd, Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
i've been storing at this location for about 7 years and have had no problems. the manger during the time i stored name is paetra, polite, courteous, no issues. there is a new regular manager now, i think her name is vanessa and not even 2 months into her management my two storage lockers have been robbed. the last few times i have gone to the facility i have noticed that shady looking characters are hanging out in the attached garage area of the facility. i find it very odd that when a new manager shows up, robberies start ... read more
Business response:
Thank you for your feedback. We want to apologize for this very late response due to a system error. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.
Our unit got broken into, lock totally gone. The gal at the desk did call us but was absolutely zero help after that. The light over our outside unit has been out for months.
Business response:
Thank you for taking the time to share your experience, Pamela. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience. In the meantime, give us a call at 888-STORAGE if you need anything.
They continue to raise the price without any notice!! I started out with a unit at 166 and now its 196!!! I will be canceling next month and moving up the street to a much cheaper and just as nice facility. I would not recommend this place to anyone!!!!
Extra Space basically stole from us. We rented a unit and for the first month we were without outside insurance covering our property so we opted for insurance from Extra Space. One month into our roughly 10 months of renting the unit we acquired RV/homeowners insurance which covered our items in storage. We spoke with the staff stating we would like to discontinue the redundant and much more expensive insurance through Extra Space, this equated to hundreds of dollars over the duration of the rental. We were told this was fi... read more
To begin, I agree with some if not many of the reviews. It is a clean and safe place to keep your belongings. I ran into trouble when I reserved a unit about a week before the truck with all my parents stuff was to arrive. The day it did arrive I came to find my unit had been rented out to someone else, they admitted their mistake and were able to find me a different size unit somewhere else yet they insist I pay for the time on the original unit, about 1-2 weeks. Now think about this, they had 2 parties paying for the same ... read more
So my girlfriend and I had both fell on financial problems and we couldn't make our payments regularly but we tried to all the time. Petra over at ex space was decent for the most part, but you can tell in the tone of her voice that every time my girlfriend or I would call to make a payment she was annoyed. To make a long story short, today we lost our stuff to auction due to not making our payment. OK yeah its our fault and all but Petra made us feel like complete crap when I called to find our what my staus was on our unit... read more
Worst experience with extra space ever. No refunds; understandable; I'll definitely be transferring to public storage asap though.
Disappointed! We have been loyal customer to this facility for over two years. We check in regularly to ensure all is good and to access our stuff we need. We spotted feces and immediately knew they must be from rats. Naturally, we were disappointed and the usual great customer service disappeared from the staff. Our storage was full of our furniture, clothes and decor. No food or anything that would attract the vermin. They asked to view the storage and blandly accused us of having food, we happily obliged and told them t... read more
Regardless of what their website says, they do NOT pro-rate you for days you don't use on your last month!! DO NOT RENT HERE UNLESS YOU ARE PREPARED TO BE RIPPED OFF. BEWARE. I am paid through May 5th 2014, but advised them on MARCH 19th that I'd be vacating April 19th. I made my final payment on a Sunday (when they are closed) and when I finally reached someone today, I was told that because I didn't tell them on the day my payment was due (A SUNDAY - WHEN THEY WERE CLOSED) that I wouldn't be able to be refunded the bal... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,196 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.