Extra Space Storage

C R. 

on Yelp

11 years ago

We rented a unit at Extra Space Storage, what I really liked since the beginning was their costumer service, thanks Nicky for being so accommodating. 

Gisele X. 

on Yelp

12 years ago

I moved my property into Extra Space early this month and the help I received from Neal was much needed and very much appreciated after a difficult out of state move. Neal's staff was also very helpful as was their visiting attendant from another location. I didn't need to pay a deposit to reserve the unit and I was able to have a little extra time to move in my things. I would highly recommend this facility to my friends. I really love the drive-up units, my only critique is the amount of dirt that gets into my unit. F... read more

Andrew R. 

on Yelp

13 years ago

Love this business! Excellent, timely, efficient service. The property is impeccably managed and well kept. The staff go out of their way to help you. 

Larry T. 

on Yelp

3 weeks ago

I made the mistake of not reading the reviews on google and yelp. People get their units broken into here. Bathrooms are only opened when the manager feels like it. Gate has been down plenty of times. Manager, Neil has that fake tough guy mentality like he's the king of his little storage facility. You know the type the one that has nothing else going on in his miserable life, other than to try to make you as miserable as him. Did I mention the rent almost doubled in the first year? 

Christina N. 

on Yelp

a year ago

Do not trust this facility with your belongings. Our travel trailer was stolen from this location despite their "secure" gates and cameras. The manager, Neal, initially refused to release footage to police and later provided incomplete video under a different case number. Even though two cameras directly faced our storage spot, that footage was never shared. None of the footage provided showed our trailer leaving the lot, despite the gate cameras being fully functional. This place offers only a false sense of security. Nea... read more

Cynthia C. 

on Yelp

2 years ago

My first experience was with David from the Extra Space Storage on Laurelwood, and he was extremely helpful. Although they didn't have the specific size we needed, he went out of his way to help us find a 10x10 unit at the De La Cruz Blvd location, where Teresa assisted us. It's been about a month since we moved in, and I initially chose this place because we really needed the extra space, the rate seemed good, and Teresa informed us that if we paid upfront for 12 months, we could lock in the rate, and we had 90 days to mak... read more

Jenny W. 

on Yelp

2 years ago

Horrible place got my unit broken into and was never even notified, they say they do lock checks but that was made clear that they do it when they feel like. 

Tala V. 

on Yelp

2 years ago

Neil tried his best to alleviate the situation. Teresa is the worst!!!!! Extremely rude & defensive over the phone. I went in to the office & wow. Such a rude & negative person. Kept interjecting when I was talking to the manager. Let Gods love into your heart. Laughing at a customer who is frustrated with the situation? Our unit was broken into in February. Hey Teresa - try taking a remedial course in effective listening & communication sweetie. Let the light into that negative aura. Please & thanks. After r... read more

Jason V. 

on Yelp

3 years ago

After 3 years of having 2 units here and the rent just going up and up and calling to ask why they just blew me off and mind you my company was paying for this expense so I was trying to keep it some what under control the management at the location was sub par. Well after not living in here in Commiefornia I was informed that my storage units had been broken into and they wanted me to come check it out down and said not going to happen. as I have read that this place is place that is known for theft and don't recommended an... read more