Extra Space Storage

Name: Extra Space Storage
Address: 1700 De La Cruz Blvd, Santa Clara, CA, 95050, US
Telephone: (408) 727-2744
Rating: 4.7

4.7

Self Storage
Santa Clara, CA

About this business

Consumer Services Self Storage

Location details

1700 De La Cruz Blvd, Santa Clara, CA, 95050, United States

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Weekday	Schedule	Status
Mon	6:00 a.m. to 10:00 p.m.
Tue	6:00 a.m. to 10:00 p.m.
Wed	6:00 a.m. to 10:00 p.m.
Thu	6:00 a.m. to 10:00 p.m.
Fri	6:00 a.m. to 10:00 p.m.
Sat	6:00 a.m. to 10:00 p.m.
Sun	6:00 a.m. to 10:00 p.m.

4.71,087 reviews

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Andrew M.

3 years ago

DO NOT STORE ANYTHING AT THIS LOCATION I am a recent college grad and stored my entire life belongings along with my car in one of their largest units. I am from Boston but my stuff is at their unit for when I move back out there. I received a voicemail yesterday that my ENTIRE unit except for my car was robbed and cleaned out. Obviously this is a devastating hit both financially, emotionally, and everything else in between. The front desk woman, Teresa, and the manager, Neal, could not have been less helpful or caring. Ter... read more

Marni E.

3 years ago

My unit was broken into 3 times, yes 3 times in 9 months. No help with filing a claim other than to supply us with the Santa Clara police phone number and insurance carrier info. Beecher Insurance was not responsive. Did not succeed in filing my claim due to their unresponsiveness. The rent started out at $126 for 5x10 space 8 years ago. Today we pay $232 for same unit. They are great at raising rent and just replacing the lock after a robbery. No enhanced security measures. No beefed up camera surveillance or better serv... read more

Business response:

Hi Marni, Thank you for your review. From time to time our systems will compare our prices with other storage facilities in the area and will adjust our rates accordingly. We consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (408) 727-2744?

Mr. P.

3 years ago

I've been renting here for the shear convenience because they are across the street from me. The place is well kept, clean and very convenient as all the units are drive up units so that great. What I DONT like about this place is that they Jack up your rate after 3-4 months. I went from paying $88 a month for a 5x10 unit to $142 for that same unit. Same thing happened with a larger unit I rent there. They increase the rent almost 30%!!! It's as if they only want you to be there for a few months. They are by far the most... read more

Business response:

Thanks, Mr.! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (408) 727-2744 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.

Nicole W.

3 years ago

I just rented a space with them 3 months ago and they already increased my rent by 26%!!!I'm so disappointed in the greediness. It's such a pain to move storage spaces, but that is ultimately what I will have to do or sell my belongings there. Definitely do not recommend.

Business response:

Hi Nicole - Thank you for taking the time to give us your feedback. Can you call us at 888-storage to discuss this issue further please.

Sharon L.

4 years ago

This is NOT a SAFE place to store your valuables. In March of this year our 2 year old RV Trailer was stolen. Driven off the lot by thieves. Made a police report. Never recovered. Regular monthly storage fees still had to be paid to reserve the spot. JUST LAST NIGHT our new replacement trailer was BROKEN INTO. Because we alarmed it, the thief ran off. It appears, without question, that someone with the gate code was able to walk into the storage yard at 1 a.m. and 5 a.m., no questions asked. We have filed another po... read more

Business response:

Hi Sharon, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.

Julian R.

4 years ago

I do not recommend you do business with this storage facility. I've spoken with the manager, Neil, multiple times to inquire about rate increases and credits to my account to which he was unhelpful and used diversionary tactics to try to discourage my questioning. There are much more honest and reputable storage facilities in the area that will work with you to ensure the safety of your belongings.

Business response:

Hi Julian, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.

Christopher K.

5 years ago

In the year and a half I've had storage here, they've raised the rate three times. First one was only after a couple months so don't believe the "web rate" because it doesn't last long. It went from $99 to $140 in a year and it's only a 7x10. After loading my Uhaul to move to Colorado, I didn't have enough room in the truck to take a couple empty cardboard boxes, a broken tv, and a broken printer to a dumpster so I figured they would just throw those away for me. There's a dumpster on premise that could totally fit those tin... read more

Business response:

Thanks for the feedback, Christopher. We understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. If there's anything that we can do to earn 5-stars from you, please feel free to give us a call at 888-STO... read more

Anthony M.

5 years ago

I gave a 30 day notice to move out of the storage and the day of moving out the manager said i did not give 30 day notice therefor i had to pay one more month for an empty unit all because manager forgot to put it as a notice,Not only that manager was very rude and had no desire to help fix the problem i would never go back to any extra space storage due to the bad experience i had with them.. totally would not recommend this place

Business response:

Thanks for taking the time to share your feedback, Anthony. We'd like to talk with you more about your experience, please give us a call at 888-STORAGE or email us at customerservice@extraspace.com.

Rafael D.

6 years ago

I talked to Josh because I was supposed to rent a storage unit for three months, from the beginning of the conversation he sounded very unkind and had no desire to help. He provided a condition that in order to rent a warehouse I had to pay insurance that was not required by law. I told him I would pay if needed. In any case, he canceled my arrival and rented the Unit for unexplained reasonable reasons. I don't know if it's legal, but it's wrong. He didn't let me talk from anywhere and he slammed the phone, he was soo RUDE.

Business response:

Hi Rafael, We're sorry to hear that you experienced an issue during the rental process. We pride ourselves on delivering excellent customer service and will be sure to review your experience internally. Thank you for your feedback!