Extra Space Storage

Kanani A. 

on Yelp

7 years ago

NEVER USE THIS STORAGE! I got a storage in February 2018, 4 days after getting the storage, I called Dane and cancelled my storage. Told him all of my things were cleared out, and lock was removed. He "supposedly" cancelled my storage right then. On March 24 2018, they charged my card, making my account negative! It has been 1 week now since speaking to them about why they charged my card, and refunding my money. They won't refund the overdraft fee that THEY CAUSED, even if I showed them my bank statement. They don't know wh... read more

Brisk G. 

on Yelp

8 years ago

Made reservation online then called to ask if I can view the unit. Girl tells me it was just rented. Told her I reserved it. Tells me, first come first serve. Tell her they're a bullshit company. 

Mama K. 

on Yelp

9 years ago

I never actually rented a storage here because I reserved one online and when my husband went to pay for it they refused him because I needed to be there? I don't understand why they would turn a customer (and their cash) away like that but they were very very RUDE & bitchy about it so I'm surprised so many positive reviews on their customer service! Weird. Anyway, I'm glad it didn't work out with them because we got a BIGGER, CHEAPER storage at A-1 American self storage & free pick up! 

Oumar T. 

on Yelp

9 years ago

I currently have 2 storage units with them and yes...........they raise the price on you. Nothing you can do about it it's in the contract. It would make sense that the longer you do business with them that they would give you a discount or drop down by a few bucks or at least keep the price the same. A few more months and I'm terminating my lease with them. Beware. They can jack the price up to what ever they want. I will never rent a storage unit from them again and will absolutely every time discourage anyone from renting... read more

Jason C. 

on Yelp

9 years ago

They raise the price on you every 3-4 months claiming they are raising rates based on maintenance expenses. I have been using extra space for two years and I have gone from $168 to $228 in that time. If you get storage make sure you use all the space not just some of the space. Also, when they raise your rent it's time to move. 

Dirk D. 

on Yelp

11 years ago

Ok this company is your try to get one over on your fellow man. They must work on commission, skylar the assistant manager is not very friendly or could careless if you spoke to their distric manager M Stclair ,cause thats a waste of time. When you come in they make it sound like your gettin this great deal 1st month free . Yeah rite . But what they dont tell you unless you ask for your contract that consist of 10 pages you get one the recite , but that 1st month free ends up not free because as soon as you leave the tap on... read more