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Extra Space Storage
- Self Storage
- Santa Monica, CA
About this business
Location details
1707 Cloverfield Blvd, Santa Monica, CA, 90404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
PRICE-GOUGING and RIDICULOUS hours. THREE rate increases in 2 years (NOT including the teaser rate going up). My family has multiple ExtraSpace units in different states. ExtraSpace in Texas and Virginia are open 16 hours a day. Even branches in IOWA have better hours than this one. Make sure you're done by 4:00 on weekends -- they LOCK THE GATE after that and you won't be able to get in. And the price increases -- don't worry, you'll be paying DOUBLE your initial rate in a short time. Again, only THIS BRANCH price gouges ... read more
Business response:
Your feedback is very important to our team, Anony. We're sorry to hear you're unhappy with your experience. We'd love a chance to talk with you directly, please call us at (310) 979-0137.
Terrible place. Victoria or Terri (Whatever the managers name is) somehow got her hands on my lock combination and she goes into my unit when I'm not there. When I came back the next day the lock was unlatched when I distinctly remember doubling checking the loft before I left the day before. When i confronted her about it she got mad and yelled "PROVE IT". She has showed me pictures on my phone where she had taken pictures of my lock combination one previous time when I did accidentally leave it unlocked. Don't give the... read more
Extra Space Storage is the nicest storage place I have seen, but they get just one star because they are the most unreasonable company I have dealt with in a long time. After being lured into the facility with an online offer for a 5x5 space for $95, I was greeted by a small locker only 4 feet high that required ladder access to use. They didn't have any other 5x5 units so I put my stuff in a 5x10 for a month and waited to move into a 5x5 with the promise from the manager that they would call me when a 5x5 opened up. They... read more
Nice space... Horrible customer service! The short hair girl who walks around like she's a prison guard. Patrolling the units if you in it, 5 minutes to long, acting as if, she own or has stock in this place need to calm her ass down! It's STORAGE SPACE not lock up... You don't get paid enough to be worried about nothing. She locks the bathroom when the office hours close, yet, the gate is open from 6am-10pm for customers to come in and out of there paid for, storage spaces. Come on, what kind of business is that! Customer ... read more
Alas, I hate to have to write a bad review of this facility but I must since they basically are stealing my money and have pretty shitty customer service once you're out of the sales process. First off, I must say that Tyrone (the manager) is a nice guy. Secondly, the facility is very clean and well-kept. Thirdly, there are plenty of free-to-use carts that make moving things in and out of units much easier. Lastly, the facility is climate controlled which is nice. (But you are paying a fairly steep difference in price.) N... read more
So so. I got a great rate online only to get there with all my stuff and find out there are a ton of small print fees. Make sure yoou bring a copy of your renter's insurance or they will make you buy theirs, and the $20 "administrative" fee was bullshit. Other than that safe and convienent but I'll go somewhere else next time
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 761 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 7:00 p.m.