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1707 Cloverfield Blvd, Santa Monica, CA, 90404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
I rented a space for my daughter's staff in this location for a few months and had a really good experience. The people from customer service were really helpful ( i do not understand why people complain about it), very clean facility and great convenient location with a lots of parking spaces.
I am so impressed with Extra Space Storage. I had to rent a unit to store product for my job. They have gone above and beyond their duties to help me with deliveries and handling the product. Every time I go in, I feel very welcomed. Jessica, the manager, is such a delight and has helped me so much. I live on the other side of town but have decided to keep the product there because I know I won't find another space that's so helpful. Thank you!
I have rented from several storage facilites and this place is the cleanest I have ever seen. The staff was very friendly. I was allowed to view my unit before deciding if I wanted it. Very easy in and out loading, very secure and open until 10p. Would definitely recommend.
Don't be afraid to rent space here! The facility is spotlessly clean, feels absolutely secure, and is staffed by helpful, friendly, knowledgable people. Example: I got there early this morning and discovered I had left the keys to my locks (I have two spaces) in a city 400 miles away. Tyrone arrived at work 45 minutes early and was wonderful enough to cut the locks off so my movers wouldn't be stuck in the parking lot with nothing to do. He was super-patient and didn't make me feel like an idiot. My experience with thi... read more
I am completely and totally satisfied with my ESS experience. The place has excellent security and was always super clean and very well-lit. I think their rates are quite competitive but if you really shop around, I believe that you'll see that what they offer for that rate is superior in every way. The office staff that I dealt with were very friendly, helpful, accomodating, and professional. In fact, I am so happy with their business model that I'm now renting from ESS again in another city.
It has been about 5 months since i got a storage unit in this location. And im very pleased with the service,(first placed where i have seen that the staff knows and understands your needs) and not just try to get you in and forget about you. Im very pleased with the hours and the security, managers are always asking me if i need anything or if there are sugestions to improve service. The place is always clean and well ventilated. I would recomend to anybody this particular location because its so close to the freeway and o... read more
It's kind of weird how excited I was to get my own storage space. I've had roommates for years now, and as an only child I loved the idea of having my own little space, no matter how small, to organize as I please. I was so happy to see that Extra Space Storage opened its doors just blocks from my apartment. When I went to tour the spaces I was hosted by the manager, Ricky, who is great, really friendly and very knowledgeable. Storage isn't really something that people are experts on usually, so I liked that he started off... read more
Extra space storage gets two stars due to the on-site management team of David and Terry who try to help you. I took off three stars because they do not honor their confirmed reservations. I was given a rental space reservation twice by Extra Space and provided my drivers license to hold the space. I received email confirmations and was also told my reservation would be held for five days. I went to see the space to make sure it was the right size (before paying but within the five days) and I was told by Terri that my spac... read more
Business response:
Thank you for bringing this to our attention and for your feedback regarding your experience with our reservation system. We understand your frustration and sincerely apologize for the inconvenience caused by the misunderstanding about our reservation policy. For select units with low availability, we offer units on a first-come, first-serve, and we regret that this wasn't properly explained to you. We appreciate your kind words about our on-site management team, David and Terry, who try their best to assist our customers. W... read more
December 30, 2024 | received this injury due to this protruding foot-long piece of metal Sticking from the wall around a blind corner. I asked for a Band-Aid in the front office, and was scoffed at. "We don't give customers bandaids. Do you think we're a Pharmacy?" I had to go to the emergency room, Had to get a tetanus shot, Had to go on antibiotics, missed two weeks of work, and now six weeks later have a lifelong scar. Extra Space storage? Their response has been "Lady go f$&k off." Even their employees (Look online) Say ... read more
Business response:
Thank you for bringing this serious matter to our attention. We sincerely apologize for your experience and the injury you sustained at our facility. We take your feedback very seriously and want to address your concerns promptly. Our team would like the opportunity to discuss this incident in more detail and work towards a resolution. Please feel free to contact us directly at (310) 979-0137 so we can further investigate the situation and take appropriate action. Your safety and satisfaction are important to us, and we hope... read more
Extra Space Storage has a 4.9 star rating with 761 reviews.
Extra Space Storage is open now. It will close at 7:00 p.m.