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Extra Space Storage
- Self Storage
- Santa Monica, CA
About this business
Location details
1707 Cloverfield Blvd, Santa Monica, CA, 90404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Extra space storage gets two stars due to the on-site management team of David and Terry who try to help you. I took off three stars because they do not honor their confirmed reservations. I was given a rental space reservation twice by Extra Space and provided my drivers license to hold the space. I received email confirmations and was also told my reservation would be held for five days. I went to see the space to make sure it was the right size (before paying but within the five days) and I was told by Terri that my spac... read more
Business response:
Thank you for bringing this to our attention and for your feedback regarding your experience with our reservation system. We understand your frustration and sincerely apologize for the inconvenience caused by the misunderstanding about our reservation policy. For select units with low availability, we offer units on a first-come, first-serve, and we regret that this wasn't properly explained to you. We appreciate your kind words about our on-site management team, David and Terry, who try their best to assist our customers. W... read more
December 30, 2024 | received this injury due to this protruding foot-long piece of metal Sticking from the wall around a blind corner. I asked for a Band-Aid in the front office, and was scoffed at. "We don't give customers bandaids. Do you think we're a Pharmacy?" I had to go to the emergency room, Had to get a tetanus shot, Had to go on antibiotics, missed two weeks of work, and now six weeks later have a lifelong scar. Extra Space storage? Their response has been "Lady go f$&k off." Even their employees (Look online) Say ... read more
Business response:
Thank you for bringing this serious matter to our attention. We sincerely apologize for your experience and the injury you sustained at our facility. We take your feedback very seriously and want to address your concerns promptly. Our team would like the opportunity to discuss this incident in more detail and work towards a resolution. Please feel free to contact us directly at (310) 979-0137 so we can further investigate the situation and take appropriate action. Your safety and satisfaction are important to us, and we hope... read more
PRICE-GOUGING and RIDICULOUS hours. THREE rate increases in 2 years (NOT including the teaser rate going up). My family has multiple ExtraSpace units in different states. ExtraSpace in Texas and Virginia are open 16 hours a day. Even branches in IOWA have better hours than this one. Make sure you're done by 4:00 on weekends -- they LOCK THE GATE after that and you won't be able to get in. And the price increases -- don't worry, you'll be paying DOUBLE your initial rate in a short time. Again, only THIS BRANCH price gouges ... read more
Business response:
Your feedback is very important to our team, Anony. We're sorry to hear you're unhappy with your experience. We'd love a chance to talk with you directly, please call us at (310) 979-0137.
LARGE UNANNOUNCED RENT INCREASES IS A COMPANYWIDE POLICY AND TACTIC SO IT AFFECTS ALL LOCATIONS, NOT JUST THE ONE I RENTED FROM. Do not rent from Extra Space Storage. 1. Hidden in their agreement is that they can (and do) raise your rent at any time. 2. After ONE MONTH at the advertised rate that I signed up for ($167/mo) they raised it by 50%!!! 3. Without notice!!! 4. Only when I called them on this did they agree to a PARTIAL refund, and would not guarantee future increases would not happen. They will always use the same ... read more
Terrible place. Victoria or Terri (Whatever the managers name is) somehow got her hands on my lock combination and she goes into my unit when I'm not there. When I came back the next day the lock was unlatched when I distinctly remember doubling checking the loft before I left the day before. When i confronted her about it she got mad and yelled "PROVE IT". She has showed me pictures on my phone where she had taken pictures of my lock combination one previous time when I did accidentally leave it unlocked. Don't give the... read more
Extra Space Storage is the nicest storage place I have seen, but they get just one star because they are the most unreasonable company I have dealt with in a long time. After being lured into the facility with an online offer for a 5x5 space for $95, I was greeted by a small locker only 4 feet high that required ladder access to use. They didn't have any other 5x5 units so I put my stuff in a 5x10 for a month and waited to move into a 5x5 with the promise from the manager that they would call me when a 5x5 opened up. They... read more
Nice space... Horrible customer service! The short hair girl who walks around like she's a prison guard. Patrolling the units if you in it, 5 minutes to long, acting as if, she own or has stock in this place need to calm her ass down! It's STORAGE SPACE not lock up... You don't get paid enough to be worried about nothing. She locks the bathroom when the office hours close, yet, the gate is open from 6am-10pm for customers to come in and out of there paid for, storage spaces. Come on, what kind of business is that! Customer ... read more
Alas, I hate to have to write a bad review of this facility but I must since they basically are stealing my money and have pretty shitty customer service once you're out of the sales process. First off, I must say that Tyrone (the manager) is a nice guy. Secondly, the facility is very clean and well-kept. Thirdly, there are plenty of free-to-use carts that make moving things in and out of units much easier. Lastly, the facility is climate controlled which is nice. (But you are paying a fairly steep difference in price.) N... read more
So so. I got a great rate online only to get there with all my stuff and find out there are a ton of small print fees. Make sure yoou bring a copy of your renter's insurance or they will make you buy theirs, and the $20 "administrative" fee was bullshit. Other than that safe and convienent but I'll go somewhere else next time
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 850 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 7:00 p.m.