Extra Space Storage

Brian O 

on BBB

a year ago

Raised my monthly costs and so I notified them I would not be continuing with them. As a result I was denied access to remove my lock and leave the door open indicating that I was out. The next month rolled around and I received a message saying that my unit would be auctioned off.I I immediately called and went by the facility and gave them the key to a lock I bought and tried to get the extra charges removed because of the fact that I was denied access from the unit to remove my lock only to be told that they would be send... read more

John K 

on BBB

a year ago

I have a complaint against Extra Space Storage **** that took over my Life Storage account in in ***********, *****. First of all, I am stationed overseas in ******* and was never late on my payments. I had my storage unit for the last four years without any issues. I received regular emails about price increases and anything else that pertained to my storage. Everything was great until I got a Move Out Confirmation e-mail from Life Storage on 16 Nov 2023 notifying me that all my belongings had been moved out of the storage ... read more

Kimberly W 

on BBB

a year ago

We have been with this same storage facility for about 30 years. We received their latest invoice dated 1/30/2024 and payment due date was 2/1/2024. The invoice was not received until Feb 6. I was told we would have to pay a late fee of $138.20 because payment had not been received by Feb. 1. I looked at some of their older invoices and the invoices were always dated around the 12th of the month with a due date of the 1st of the month. What's up with the change in the billing cycle? Totally unreasonable. I told them we would... read more

Maxine R. 

on BBB

a year ago

This is the second experience I have had speaking with the manager ***** and he was not only extremely rude and unprofessional but he was disrespectful and hung up on me. I recorded the call because of how rude and unprofessional he was speaking to me and when I asked him if the calls were recorded he sarcastically said yes. As I am in between moving into my new home all of my belongings are in storage and cannot easily be moved into a different storage with a different company. Not only was my rate raised my to $100 more th... read more

Gaywynn M. 

on BBB

a year ago

I am filing a complaint about the business practices of ************* **** My husband rented a storage unit 1 1/2 years ago for $70 He was hit with a price increase within 6 months to $91. he received notice today about another increase to $140. I checked online and saw an offer for the same size at $38. THIS IS PRICE GOUGING!!!! There are 18 locations in Lafayette and they continue to expand. Do current customers pay for their expansion. They have you in a vulnerable place and take advantage of that. it is unethical and pre... read more

Justin L 

on BBB

a year ago

Extra space and its subsidiary Life Storage engage in shady misleading tactics that borderline on bait-and-switch. I signed up for a unit then was asked to switch to a different storage unit upon arrival. 2 months after what I was told was my rate of rent and not a promotional rate, I received notice in the mail my rent would increase ******%. When speaking to a representative from ExtraSpace I was told this was normal practice. 

cristina r 

on BBB

a year ago

******** ******** EXTRA SPACE SELF STORAGE : RATS. MICE. COCKROACHES. CURRENTLY INFESTED. I LOST EVERYTHING AND BECAME ILL FROM EXPOSURE. DO NOT RENT FROM THIS FACILITY. I REPEAT DO NOT RENT FROM THIS FACILITY UNLESS YOU WANT TO LOSE EVERYTHING YOU OWN AND GET EXPOSED TO BIOHAZARDS, HARMFUL BACTERIA AND VIRUSES. I've been ************ since June. I have been paying almost 650 dollars a month. I placed everything I own in this unit because it was in West Loop and large and seemingly clean. I mean, everything I own because I w... read more

Mary A 

on BBB

a year ago

Extra Space Management, Inc. Is bad for business! The LIFE STORAGE is located at ************************************************************, the worst company in the area! They promoted their free month, and after 3 months, the rent increased like h*** We have already reported this to the ***** & FEDERAL for their conducting a lousy business and cannot manipulate consumer for their greed and selfishness! The couple lives there for free and begs for more money from those clients' Units. What a huge downgrade from these peop... read more

Matthew M 

on BBB

a year ago

In October I verbally signed an agreement with Extra Space Storage to rent a unit at a set price 3 months into renting unit Extra Space raised the cost of the unit from $122 to $158 there was no agreement signed for this amount. I did not receive a new agreement, I did not receive a notification of the increase, I never agreed or signed any document that explained variable rates. Plain and simple bad business practices. It is obvious Extra Space Storage does not care if I rent space which speaks volumes about the integrity o... read more