Extra Space Storage

Stephen P 

on BBB

a year ago

As a VP of a fortune 500 company I guess I've been misinformed as to the real value of a BBB accreditation. I thought it had meaning. im dumbfounded a storage unit company with over **** complaints has a A rating. ******* is more than 10 times the size has **** complaints and also an A rating and **** with ****** (not a typo) complaints also has an A rating. (Head scratch emoji). Whats weird is the section that breaks down the rating is empty. To me it looks like each company paid their BBB fees and received an A. How can it... read more

Corianna C 

on BBB

a year ago

This is a review about Extra Space Storage as a whole, not a particular location because it turns out they all perform this practice. I'd like to warn others before they work with this company. Apparently, you rent the unit online and 3 months later they send you a notice that the market price has gone up and now your rent is about 110% more than it was. Yes, your rent has more than doubled in 3 months. I called them to try to work out a better rate and the best they could come up with is a smaller unit for my current price ... read more

Jonathan Q 

on BBB

a year ago

Absolute garbage of a company, will hike your rates immediately and they seem to be monopolizing all of the local rental storage units here so we have no free market choice of storage units. AVOID AT ALL COSTS. 

Lolo K 

on BBB

a year ago

Renters beware!! On 9/26/23 I leased a 10x10 drive up access storage space for $146/month (the total including the mandatory insurance policy). After 4 months my rate increased to $242/month. Per the employee on site today, prices are subject to change - depending on supply and demand. When the employee was made aware that according to their website (as of today), a 10x10 drive up access space is available to rent for $77/month, the employee said I would have to discuss further w/a manager. However, no managers are onsite to... read more

Sandy N 

on BBB

a year ago

After two months they doubled the monthly rate from $59-$110 on the third month 

Mike K 

on BBB

a year ago

The price increases are predatory! We signed up 6months ago at $77 per month. In 3 months the price was $131 per month, today they want $211 per month. The associate told me that these prices increase like this every 3-4 months. This is criminal and there should be a class action lawsuit against this price increase policy. Nothing was explained at signed. WARNING. DO NOT RENT SPACE FROM EXTRA SPACE STORAGE without understanding their predatory practices!!! This is almost a criminal operation 

Mark K 

on BBB

a year ago

BAIT AND SWITCH LANDLORD. EXPECT RENT INCREASE EVERY 3-4 MTHS. In three months they attempt to double your internet quoted and corporate call center handled rental rate. Also they claim to have lost your lease and ask you to do it electronically all over again at your 3 month anniversary.They claimed that they were adjusting rates to area conditions. When I researched rates in the area. It appeares Extra Space colludes with other large regional/national players on my rent survey done at month 3. The national/regional players... read more

Janice B 

on BBB

a year ago

I received an auction notification after only missing a month. I was never told ************** went up. They have called me at 6am for a bill collection. 

Kelly K 

on BBB

a year ago

**********- I generally don't write reviews, because I understand that one bad experience doesn't mean its a bad business- but this experience was terrible and I think the public should be aware. Internet price's are a scam and the staff take advantage of people-knowing that once they move all of their belongings in, they wont want to move again. I rented a unit at the internet price- I have only had one payment since then. The price I was quoted was $99. Yesterday I received a notice saying there was a price increase for my... read more