Extra Space Storage

Levi G 

on BBB

a year ago

I don't know what is going on but there's clearly something very shady going on. Originally Life Storage, they announced Extra Space was buying it and suddenly (and without notification) they raised rent by 50%.Calling them was an exercise in frustration. The manager, who would not provide me any information for other people I could discuss the issue with, told me they can change the rent whenever they want to whatever they want. I hope enough people read this so they know not to trust this company. What a disaster. 

Maribel G 

on BBB

a year ago

Extra Space Storage in *********, ** should be ashamed! I've been a customer for 3 years. The first time, they honored the original rate, and less than 6 months later, upped the rate by 50%. I looked online and found a "special" so, I emptied old unit and got new rate. Now 1 month later, I received a 3"x5" postcard in the email, (dont know why cause I conduct all payments and notifications electronically) that as of 1 month from now, they want to up my rate by 53% "due to changes in market conditions" REALLY???? 1 month late... read more

Laverne B. 

on BBB

2 years ago

If it were possible I would rate Life Storage( now Extra Space) a zero. I travel for my job and I had to search for a reasonable rate on a storage unit. I found a rate of $159 for a 10x10 which is not cheap but doable. I received a message that Extra Space purchased this company. I was not alarmed because I had rented from Extra Space years ago and they were great. I went on line to pay my bill and my rate was increased by $65. This is not acceptable. I rented a unit at the ****** location and in 2 years the rate never went ... read more

Dr. LaTanyua B 

on BBB

2 years ago

I'm a healthcare provider, & stored my things with Extra Space Storage in ** during the ******19 pandemic. I live in NM, but I stored my items where my family could get to them, in case something happened to me. I returned to ** in June of 2023 to move out of the unit, & discovered the entire contents of my storage unit flooded, & covered in rodent ************** I was told that their facility was damaged by Hurricane ***, & a rodent infestation from a construction project in the adjacent building that my unit shared a wall ... read more

Joshua Z 

on BBB

2 years ago

They more than doubled the rent after only one year. Sure the original price was promotional, which expired after only 3 months. What they are trying to raise it to now is even higher than the "regular" price. They are complete scam artists and there is no accountability. 

John N 

on BBB

2 years ago

Mice and rat infested unit was advertised as safe and clean. The Italian leather living room set, ****** and ****** bedding and all linens were destroyed. Annual increases the last 2 years were 18% & 15%. 

Thomas G 

on BBB

2 years ago

My **************** experience was great but overall they just took my money without honoring my contract or notifying me of any changes to it. My April bill went from 124$ to 144 buy **** and from 144$ to 186$ by August.I was not sent and letter of notification at all.. I pay automatically and just get a notification of once my card is debited.Its just bad business. I quickly got my Storage removed before Im ripped off again. 

Nancy L 

on BBB

2 years ago

My storage space increasesd from $79 to $160 a month in three years with no notification. 

Jeremy R 

on BBB

2 years ago

Just now learned that my storage rent has jumped from $65/mth to $94/mth. This is quite a hike, not to mention I received zero notice on this inflated increase so I don't really have much choice but to pay. I will however be removing my items from Storage Express as this is poor taste in business practice. It's a shame a company would do this in our current economic climate (crisis).