Extra Space Storage

Jason G 

on BBB

a year ago

Their rental pricing is bait and switch. My unit in ******* was rented to me for 65 dollars. 4 months later they doubled this to 126. If I had known this up front, I would not have used this provider, nor would I have paid the initiation and lock fees. I feel deceived by the lack of transparency. The discount provided up front should be clear, and the actual rate going forward and when it takes effect should be disclosed and agreed upfront. Their deceptive advertising makes it seem like the rate is not a discount, and while ... read more

Susan B 

on BBB

a year ago

RATS. RATS. AND MORE RATS I began renting in April 2023 and by June. I asked the general manager **** if they had a rat problem? She said no we have a mouse problem. I went into my storage unit and heard squeaking like a rat. I ran out of there. I went and told **** theres something inside of my storage unit and the door does not close properly. she said she would have somebody reseal the door. They resealed the door and it still didnt close to the tune of 3 inches when I started renting there I explained I had an $8000 couc... read more

Charles Z 

on BBB

a year ago

I've been a customer for 1 year and they plan to price increase me twice. I understand the first 100% price increase was probably because of the promotional rate for when I signed up for service. Now they're going to price increase me by 34% stating market conditions are causing the "adjustment". There's no justification for a 34.6% price increase. You can't explain it using inflation, labor, maintenance, property tax, rent etc. There's no way that any combination of these things would add up to a 34.6% increase in my rate. ... read more

Larry v 

on BBB

a year ago

New and prospective renters should be aware of two things about Extra Space Storage. First, they will give you a good deal for a couple of months and then make a huge increase in your monthly rent. Second, even if you tell them you will use your own padlock, they will leave one anyway. If you return it right away, they say they will give you a credit. But, being busy moving your items, if you ASSUME you will get a refund when you move out, you will be wrong. Their policy is to not give refunds or credits on your credit card.... read more

Terneisha S. 

on BBB

a year ago

As an employee we are supposed to feel safe and comfortable at jobs however , A customer visited my previous workplace regarding a bill scheduled for auction. I clarified that as a floater in the district, I was unaware of the situation. The customer became agitated, raised their voice, spoke condescendingly and demeaningly to me. Than claimed to own a business and insinuated he could offer me higher pay than my current job, disclosing the business name while yelling .he also used disrespectful language towards me before lea... read more

jackie t 

on BBB

a year ago

RUN FROM THIS PLACE! They treat people like crap! He experienced a tornado that caused damage to the property. The way they treated ** and continue to treat us is horrifying, CLASS ACTION HORRIFYING. I'm still waiting THREE WEEKS FOW CORPORATE TO RETURN A PHONE CALL. Think about that, we suffered a loss and they won't call us back...but I'm sure they are double dipping fema...which is fraud! *** the general manager is a horror show that acts bothered by you! She will gladly make you feel bad about bothering her about your st... read more

Juliette F 

on BBB

a year ago

Extra Space Storage seems to be running themselves into the ground. Price goes up when they feel like it and almost $90! Ridiculous! They tell you they sent an email. NOT! Don't use them! You'll go broke! 

John D 

on BBB

a year ago

District Manager ************************* has mentioned "the black race" and "break-ins" within the same sentence not knowing that the back office door was open. He also talks down to people and asks the same redundant questions repeatedly. Former SM at Panorama City ************************* was lying to customers for months on end saying they don't offer the online rate at that store when that is not true at all. Every single store should honor that. He did this to make an extra $230, and for praise for his numbers lookin... read more

Robert B 

on BBB

a year ago

VERY Deceptive Pricing Strategies - they will double rent after you move your stuff in.I rented my storage unit on January 1st. Paid the initial / setup fee and monthly charge. Took a day off of work, hired a moving van and a crew. On February 20th (50 days), I received a notice my rent was doubling - that's right, doubling. They understand moving is an investment. They can lure you in with a low monthly rate and then double the rent knowing you would be hesitant to move out because of the investment (time out of work and mo... read more