Extra Space Storage

john l 

on BBB

a year ago

After several month renting a 10x10 storage unit the price went up over 55%.Moved to a closer location and a smaller unit 5x5,the price just went from $55 to $86. Increases are way out line and certainly border on illegal but certainly immoral. 

Natoszhee M 

on BBB

a year ago

Rented a storage a month ago was homeless the whole month my property was kept here. Finally found a place to live just to come back to my property with an additional lock I did no place on it. I reached out to customer service multiple times just to get the run around my reported move out date is on a day they are not open. I am expected to move out with no access to my property and best part of it all my account is current, yet no management is available to remove the lock off my storage unit. 

Jason D 

on BBB

a year ago

Places are clean, bright and look great except when someone breaks into multiple storage units and they steal your stuff. In ******,AZ the extra space storage on ************* has large openings above the roll up doors so that the cooling vents can blow into the units. We'll guess what, the same openings allow people to climb over and into your unit and break the lock from the inside, then steal your stuff. Not so secure like they advertise. 3 or more units got busted into including ours. Person that works there says they ca... read more

Kevin R 

on BBB

a year ago

This Extra space storage has a rat infestation. Horrible experience and they dont care and wont do anything about it. 

Tony O 

on BBB

a year ago

We recently encountered a distressing situation with our storage unit. A significant part of the wall was noticeably seeping water, resulting in a constant trickle down its surface. This led to our stored items becoming damp and infested with a black, slimy mold. The odor was intense and unbearable.Due to ongoing construction, we were unable to access our unit and were advised to return at a later time. Our unit was one of the largest available, as we had cleared out our home for renovations. When we finally managed to enter... read more

Kims Korner TV B 

on BBB

a year ago

Late fee charges.Company charges late fee based on a percentage of your rental space fee. My apartment charges a flat fee of $50.00 no matter how much your rent is. Is this legal for Extra Space to charge based on a percentage? I never heard of such.This is ridiculous! I dont live there I just rent a space. I have contacted the Attorney General and am awaiting an answer. Shame on Extra Space. 

Grace A 

on BBB

a year ago

I rented a storage back in 11/4/223 at ************************************. Within 48 hours, there was a burglary incident happened. My stolen items were worth over $10k. I purchased worth $2k insurance coverage recommended by them. I filed a lost claim against this ************** took more than 2 months to receive settlement payment. I filed a small court claim against them and I won the case by a small fraction amount only. Thus, I still lost a large amount valuable items. I received the court judgement document, I still ... read more

Serenity J 

on BBB

a year ago

THIS HAS TO BE THE WORSE EXPERIENCE I EVER WENT THROUGH AT AT STORAGE UNIT MY STORAGE WAS BROKEN INTO AND RANSACKED SMH EVERYTHING OF HIGH VALUE I OWNED IS GONE! SOMEONE TOOK MY THING AND PICKED MY LOCK AND TOOK THIER TIME TO GO THROUGH AND SHOP IN MY STORAGE UNIT THAT I PAY TO HAVE MY THINGS SECURE! WHAT A JOKE THIS IS COMPLETELY UNACCEPTABLE AND I WILL BE TAKING LEGAL ACTION IMMEDIATELY!!!!!!!!! 

Mia S 

on BBB

a year ago

I moved out my apartment of November of 2023. I made my reservation and put all my personal items even my children school stuff in there because they are special needs children. I had to downsize my new apartment.So, I went to the storage just so will do a bait and switch scheme to advertise people to get a storage if and when for FREE for one month. However, I had to pay a small fee of ***** so RIGHT THERE that sets off red flags . The price was for my storage lock and a down payment. My intuition was nudging me not to do i... read more