Extra Space Storage

Candy J 

on BBB

a year ago

Price increase $72 to $129 without any advance notice and when I complain, they offered me six dollars but had overbuild me twice for a lock I never requested and also for the non-computer price as if I walked in and never gave me an adjustment for that and would not let me close my unit on the day they built me they claim they need advanced notice, but I didnt get any advance notice 

Sue M 

on BBB

a year ago

I had a storage unit At LifeStorage in *********, ** for many years, prior to them taking over from *********. I asked what the protocol was for moving out, of notice was needed or payment different. I was told nothing ---In May my autopayment was made for the upcoming month, I moved out on June 5th, fully expecting a refund for 18 days. Never came. Now the manager is telling me that there is a no refund policy, that I should have notified them prior to making payment as to what my out date would be, then it would have been ... read more

Valerie L 

on BBB

a year ago

Awful experience terrible horrible be careful of them stealing your money 

Dale M 

on BBB

a year ago

Just reiterating all of the reviews below. Two different units in different states. Both doubled in price in the course of the first year because they know it is a pain to move. Their subsidiary life storage is just as bad. Don't use this company. 

Lindsey G 

on BBB

a year ago

The worst. The worst. The Worst. Nothing more needs to be said! 

Dee L 

on BBB

a year ago

DO NOT USE THIS COMPANY!!! I started with the "internet special" monthly rate of $76/month and after the 4 months my monthly rate jumped to $168. I called to discuss this and was told the monthly rate was up to "the whims" of the owner. I was offered a lower rate of $111 but it was obvious through this discussion that this is a regular issue. Even the extra $25/month is outside of my budgeted allowance based on the claims of the website. I am not just storing an extra couch because I have too many, I have nowhere else to go.... read more

Tyler A 

on BBB

a year ago

This place should be held criminally liable for how they try and keep your stuff from you when you tell them you're moving out. I've lost things with sentimental value as have my family members that I stored items for. I can't believe it's all gone because of these people. 

Elyse M 

on BBB

a year ago

Never Store with this company!!! They took over storquest who I had a month to month lease agreement. I have never signed any agreement with them yet created new undisclosed fees while they hiked existing fees, unbenounced to customers. They refuse to honor they existing contract and implied that a letter saying they were new management was sufficient to hike fees. If you do not pay the new fees you loose your items. When you pay they imply that payment equals agreement to fees. They are stammered Don't store at these facili... read more

Nova A 

on BBB

a year ago

Unethical company! BAIT AND SWITCH! Rented a unit on February 17th paid first full month in March. In April I received a letter that they were going up 2X the rent! Shame on you Extra Space Storage. I am in property management and spreading the word where NOT to store!