Extra Space Storage

Jason P 

on BBB

a year ago

I started a lease for a storage unit in July 2022 at $11/month. I received a notice a year later in August 2023 saying my rate would jump to $30/month. Then recently, not even a year after my last increase, I received a notice saying my rate would jump again to $40/month. My monthly has more than tripled in less than 2 years. This reeks of price gouging and bait and switch business tactics. 

Brent M 

on BBB

a year ago

HorribleIve run into financial difficulties and once my payment was 6 days late they charged a $20 late fee. No big deal. But on day 21 they charged a $120 pre foreclosure fee. Thats a 160% late fee on an account that isnt 30 days late. Avoid like the plague. 

Coco B 

on BBB

a year ago

this is for the one run by "*****" over in federal way. i called to take care of my bill. full disclosure i rented when it was under a different company and made sure it was a great fit for me. part of this meant that I was able to access my account while i was overseas. they changed companies about three months ago. This meant that i was no longer able to access my online account. it also apparently meant that autopay no longer was working. So, instead of having integrity and correcting their mistake "*****" treated me like... read more

Suels L 

on BBB

a year ago

Do not rent at most places bait switch price they dont care every 3 months price increases rude ignorant people from corporate Mormen **** ! From on site management to field management they dont care ! You will be sorry and have to move out ! Price from 112$to 344$ discusting company your warned ! Stay away you most likely be sorry! The truth ! No cares ! You will be moving your stuff ! And pay movers ! 

Laura G 

on BBB

a year ago

I have stored my RV at Extra Space Storage for 5 months at $164 per month. They just charged my card $213 for the next month with absolutely no notification. Our contract REQUIRES them to give me a 30 day notice before any rate increases. I received no email, no text, no call, and nothing to my mailbox. They just charged my card an extra $49. Did they hope I would not notice? If my $49 is refunded, I will update this complaint. 

Andrew W 

on BBB

a year ago

Price gouging and trapping people into higher rates than they budgeted for. I bought at $295 and am now paying $466 only 18 months into what I thought would be my long term small business storage. No warning and the worst is that when you look online at same size unit it goes for $237!! Terrible business I don't think their goal is to keep tenants it's to sell your unit at auction when they price you out. DO NOT USE THEM! 

Wendy F 

on BBB

a year ago

The facility is clean. They seem to have elevator issues often. Less than two months into our rental, they increased the price from $94 to $174. That is outrageous bait and switching. They should have a class action lawsuit against them. 

Nicole P 

on BBB

a year ago

This is for the ********************************************* location.DO NOT USE THIS LOCATION. I recently had several items stolen from my unit, totaling ~$400. When I filled out the police report, the officers who arrived mentioned that they were just there a few days prior for another burglary. The strange thing about my situation is that the lock was COMPLETELY intact and worked fine. I only noticed things were missing once I started looking for items. There is NO sign of forced entry.Once a detective was assigned and w... read more

Michael B 

on BBB

a year ago

They bait you with a Low rate then after two months, your rent doubles. They do it to everyone.