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Fallon's Flowers - Main
- Florists
- Raleigh, NC
About this business
Location details
700 St Marys St, Raleigh, NC, 27605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 7:30 a.m. to 5:30 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 3:30 p.m. | |
| Sun | 9:00 a.m. to 2:00 p.m. |
Fallons is the only place I send flowers from in the Triangle. The staff here is always exceptionally professional and the flower arrangements they create and suggest are absolutely phenomenal. The flowers are always exceptionally fresh and say that way for a long time after you receive them. You can order flowers to be delivered both in their store as well as online. I've almost always opted for the online option when I'm having bouquets delivered, but that has been predominantly because I'm ordering them exceptionally la... read more
I need to start this review by acknowledging that the following ordeal is ultimately my fault, and yet my experience was the most unhinged dedication to not doing an extra nice thing I've ever seen. I always order flowers from Fallons because even though they are more expensive than other options, their quality is superior. Sadly, one of my dear friend's parent passed away. I recently lost my own mother, so I painfully resonated with the experience of losing a parent at 30 years old, much sooner than one ever expects. A coup... read more
Business response:
Elizabeth, we’re truly sorry for the experience you had. You should never have been made to feel dismissed or uncomfortable, especially during such an emotional time. This is not the level of care we stand for, and we are addressing it internally. We would appreciate the chance to connect with you and make this right. The Customer Experience team can be reached directly at happyteam@familyflowers.com
Their customer service is terrible. The woman I spoke with over the phone was rude and unprofessional. She was so unpleasant that I ended using North Raleigh Florist, who I highly recommend.
Used them for my bridal bouquet and was pretty disappointed. I asked for whites and light light pink and instead got yellows(very yellow in person), a weird pink and lots of green. To be fair, it was a pretty bouquet but I felt it was very different from what I asked for, especially for a single bouquet and around $150!!! My husband was in the car when I called and asked, and when he saw it he even said "wow thats not what you asked for"....upset that I had to spend moremoney to buy more flowers to fix it.
I had excellent experiences with the company for years. Hundreds of dollars spent over years. Until an order on my wife's birthday yesterday to her workplace that I was assured would arrive by 4. I called mid day to check and they confirmed no later than 4. The order never came and she went home with no flowers. I also left a delivery note to call her phone when they arrived and the call never came... I called about this issue, and was told I could have a 50 percent refund and a redelivery next day. I didn't want to sit arou... read more
Ordered flowers for my thirtieth wedding anniversary last week with specific instructions of delivery time. I was assured they would be there. Jump to today, I called this morning again asking if they would be there and was assured again they would. I explained if they were not going to be delivered on time that I would pick them up. I was told that that they would be there. Guess what. NO FLOWERS. Thanks Fallons.
I guess there is new management at Fallons because this is the first time I was failed miserably on an order. The flowers were fine, but not outstanding. The delivery was ridiculous, and almost ruined the evening. I will be looking for another florist in Raleigh.
Business response:
John, I am very sorry to read your review because we work very hard to provide a great experience. Fallon's is not under new management and my family has owned it for decades. I want to do everything I can to make things right and find out what went wrong. Can you please call us at 919-828-4134 and ask for Frank or Ann and we can try to make things right? We are unable to locate your order from the details in your yelp profile. I hope to hear from you so we can improve things. Very Sincerely Kevin R McCarthy Family Owner
1st Picture: What I ASKED FOR Vs. 2nd Picture: WHAT I GOT. This is my second and very LAST time going to fallons. Both times I ordered an arrangement from their website and it came out looking anything but the pictures. This time I called before hand to check to make sure they had all the flowers that came in the arrangement i ordered. The woman on the phone informed me they were out of ONE flower but assured me they would substitute it with something similar and that the rest of the arrangement would be the same.....Fast f... read more
I've ordered from Fallons for years...until now. While I try my best to support local, their policy to charge an expedited fee ($25) to deliver before 4pm is gouging. Very competitive market in Raleigh, many choices...worth shopping around.
Business response:
Brad, I'm sorry to hear about your experience. Can you please reach out to me at kevintheflorist@gmail.com or call 919-828-4134 and ask for Frank so we can get more details and can understand the circumstances better and try to improve your experience? To clarify, we only charge an expedited delivery fee for orders that need to arrive before 4pm same day when the orders are placed late in the afternoon for same day delivery that are going to certain zip codes. We do not charge this fee for same day delivery even for deliveri... read more
Frequently asked questions about Fallon's Flowers - Main
How is Fallon's Flowers - Main rated?
Fallon's Flowers - Main has a 4.7 star rating with 1,355 reviews.
When is Fallon's Flowers - Main open?
Fallon's Flowers - Main is open now. It will close at 5:30 p.m.