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Fallon's Flowers - Main
- Florists
- Raleigh, NC
About this business
Location details
700 St Marys St, Raleigh, NC, 27605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 7:30 a.m. to 5:30 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 3:30 p.m. | |
| Sun | 9:00 a.m. to 2:00 p.m. |
This is the second time ordering flowers from Fallons in the last month. My first order was an arrangement of red roses for a funeral. They were absolutely stunning and I was very pleased. I just ordered a sympathy arrangement for the home, and it was difficult to decide what to order because the same picture of the same one arrangement shows for any selection you select. I asked about what kind of flowers would be in a couple of different arrangements, and the young lady on the phone, Ashton, said she was sorry but she did ... read more
Business response:
Jeanne, thank you for your review. I'm glad to hear that your first order was very nice but I'm afraid I'm not sure I fully understand what went wrong on your second order and want to help with your experience as best I can! Can you please reach out to me at kevintheflorist@gmail.com and I'd be happy to do what I can to try to improve your experience. Very Sincerely, Kevin R McCarthy Family Owner
Horrible customer service. Scheduled a flower delivery to the hospital. They do not deliver directly to the room so leave at a front desk. Flowers never made it to the recipient. Talked to the hospital, nurses, front desk and they claim they do not have. Fallons refused to provide me with a refund or credit. Only option was to deliver the flowers again back to the front desk where surely it would again not be received. Very disappointed with fallons response to correct this and lack of responsibility. I would not suggest o... read more
Business response:
Courtney, I am very sorry to hear about your experience. Some hospitals, including the one you delivered to, are refusing to let any deliveries go directly to the recipient due to COVID-19 protocols, which are changing often. We did deliver the flowers you ordered to the hospital and had to adhere to their current regulations but I'm incredibly sorry the hospital was unable to locate them. What's so strange is that we have delivered to the desk at this hospital many times without issue. Can you please email me at kevintheflo... read more
Fallon's Florist is a business of long standing and has a very good reputation. That is why I was surprised that my experience with them - with two locations- was so problematic. I wanted a particular sympathy arrangement. It was simple and striking, consisting of one type of flower (small purple orchids) that are not toxic to cats, which the recipients have- so suitable in several ways. I ordered the flowers by telephone from (I believe) the St. Mary's location, where a very nice woman checked to see that she did indeed h... read more
Business response:
Mary, first of all, I'm very sorry to hear about your experience! We work so hard to provide beautiful flowers and great service for all of our clients. While there is a terrible supply chain challenge right now due to COVID, we try our best to keep flowers as close as possible to the original design if needed and we do our best to let our customers know of a substitution of equal or greater value. We cannot locate your order from the information here on Yelp - can you please message us with your email or phone number so we ... read more
I called and placed the order and spelled the recipients name twice. Received the receipt via email and saw the name was misspelled. Called back 3 times to have the the recipients name corrected and was told they would fix it/it was fixed each time. The "new" receipt never showed a corrected name. But I was assured every call that it was spelled correctly. Flowers delivered, and the name was still misspelled. There final bill was also $25 more than advertised on the website. They won't get my business again.
Business response:
Update: LaKesha, thank you for reaching out. I understand you spoke with our Manager Frank and I am so truly sorry for this experience. I have sent an email to you as well and if there's anything we can do to make things right or regain your confidence in our business, please let me know. Once again, I'm very sorry for your experience. Most Sincerely, Kevin R McCarthy Family Owner LaKesha, I am incredibly sorry to hear about your experience. We work very hard to provide a great experience to all of our clients and I am ver... read more
My niece was in the hospital 2500 miles away from me. I called a local florist in Raleigh NC as I always try to support local business. I requested an e mail receipt with a photo of the flowers so I could see what my $83 was spent on. I had to call this morning for my receipt which was sent immediately. But, no photo. I called again and was advised a photo was "just sent". I never received any picture of the flowers from this florist. I am very disappointed. I can only give 2 stars since I have no idea what what the finis... read more
Business response:
Hi Mary, thank you for taking the time to share your experience. I'm very sorry that you have had trouble receiving the photograph. It was sent to the email we had on file for you at 11:21am this morning but perhaps we do not have the correct email or it went to your spam folder? I have just resent to the email we have on file for you. Would you be so kind as to contact me at kevintheflorist@gmail.com so we can make sure you receive the photo of your flowers? I believe they turned out beautifully. I hope to hear from you and... read more
Same Valentine's Day disaster as stated in the other review. I placed an order to be delivered to my girlfriend's office on Valentine's Day. When 5pm hit and I had not heard a word from my girlfriend I knew they had screwed up the delivery. When I called Fallon's it seemed that I was not only one calling as they were fully aware of the issue. They tried to offer the same alternatives as the other reviewer mentioned, deliver to an alternate address that night, delivered the next day, etc. At that time what's the point? The su... read more
Business response:
Douglas, thank for taking the time to review your experience. I am truly sorry for the inconvenience we caused and your experience is not acceptable. We work hard to provide outstanding service and quality and we truly missed the mark this time. I am not trying to make excuses, but despite long preparations, there were several contract delivery drivers who did not show up as promised. Like most florists, we have to make use of contract drivers, couriers, and other services to make the deliveries on the busiest floral holiday... read more
I had placed an order for flowers to be delivered on Valentines Day. They were scheduled to be delivered to my wife's office (less than a mile from their location), but when they had not arrived at 5 when her office closed, I called and they said they were out for delivery, but they could send them to a backup address. About an hour later they called to say that they couldn't even do that and offered to send them the next day. I understand they are a business, and mistakes happen, but why sell something that you cannot pr... read more
Business response:
Matt, first of all, I am very sorry for your experience. It is unacceptable and I can understand why you are unhappy and if I were in your shoes, I would feel the exact same way. Let me also apologize for the delay in my response on Yelp because I did not see a notification for your review. In any case, I know that there is nothing I can say to improve this situation but please accept my heartfelt apologies. Although we were very prepared, we had several contract delivery drivers who did not show up and that put us behind. W... read more
DO NOT ORDER FROM THIS PLACE! I placed an order to be delivered on Valentine's Day....No flowers, no delivery, no call, no nothing. THEY SHOULD BE ASHAMED! Now, I'm in the dog house and its their fault.
Business response:
Eric, I am sincerely sorry about your experience. I understand that our GM, Frank, spoke with you and refunded you and made some additional arrangements with you. Thank you for bringing this to our attention and once again, I am sincerely sorry about any inconvenience this may have caused. Very Sincerely, Kevin R McCarthy Family Owner
Fallon's flowers employees mismanaged my order, botched the delivery, and were an absolute nightmare to deal with. I ordered a 40 red rose center piece for my 40th birthday party that was never delivered to the restaurant. After being given the run around regarding my delivery they finally delivered the roses to my home. That's not what I had requested not what they were paid to do.
Business response:
Shay, I am very sorry for your experience. We clearly failed to meet your expectations and I apologize for that sincerely. I understand that you spoke with our GM, Frank, who apologized as well. We stand by our offer to provide you with a better experience next time you need flowers and it will be on us if you decide to give us another opportunity. Once again, I am very sorry for your experience, and we hope you will give us the chance to earn your business back someday. Very Sincerely, Kevin R McCarthy Family Owner
Frequently asked questions about Fallon's Flowers - Main
How is Fallon's Flowers - Main rated?
Fallon's Flowers - Main has a 4.7 star rating with 1,359 reviews.
When is Fallon's Flowers - Main open?
Fallon's Flowers - Main is open now. It will close at 3:30 p.m.