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Fast Pace Health Urgent Care - Bartlett, TN
- Urgent Care
- Bartlett, TN
About this business
Location details
3082 Kirby Whitten Rd, Bartlett, TN, 38134, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
They charged me $155 and did not help me I’m very sick and need antibiotics and they did not give me a prescription said they have to wait to get my culture back and in the meantime I’m getting sicker every day couldn’t even celebrate Mothers Day with my kids. I can’t get anyone to call me back. I’ve never gone to an urgent care or Dr’s office and have them not help me and send me home to suffer more. Now I’ll have to go somewhere else pay another fee so I can get the help I need.
Business response:
Theresa, we pride ourselves on our quality service and the high-quality standards we strive to maintain. If you would like to connect with our patient services department regarding this experience, you may quickly submit your concern at https://checkin.fastpacehealth.com/complaint-
First, a potential patient does not know whose who in the establishment; except for may the receptionist. No name badges, no introduction upon entering the exam room; nothing. Diagnosis is not made clear and prescriptions not fully clarified. Upon swabbing my nose for COVID/flu test; the person was very aggressive and started my already sensitive nostril to bleed. No apology, just handed me a tissue.
Business response:
Gearline, we pride ourselves on our quality service and the high-quality standards we try to maintain. Sorry to hear of this experience. If you wish to continue discussion of this experience, please submit the full details at https://checkin.fastpacehealth.com/complaint
Rather a long wait time. The doctor that saw me over talked me when I was trying to explain how I felt. And I didn’t care for his tone either. He should probably try another profession
Business response:
Brandon, we pride ourselves on our quality service and the high-quality standards we try to maintain. Sorry to hear of this experience. If you wish to continue discussion of this experience, please contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189.
Doctor and staff are amazing, professional and caring. But the entrance door which slammed anytime anyone would enter or exit it, made the waiting area quite an uncomfortable experience when being sick with the flu.
This was the most awful experience! I made an appt for 2:06 and arrived at 1:45. I wasn’t finished until 4:15!!! They gave me the run around the whole time. They kept saying “we will be with you shortly”.haha The provider was with me 10 minutes after me waiting over 2 hours to be seen!(She was very nice.) I had pink eye due to allergies. Simple visit. Ridiculous waiting time!!! What was the point of making an appointment??? No way will I ever return there!!
Business response:
Carla, we are sorry to hear about your displeasure in service with us. We hold ourselves to a high standard of care. We appreciate your feedback; without it, we would not be able to improve our services. If you would like to discuss your experience further, please contact Patient Services at customerservice@fastpacehealth.com or call (615) 819-1189.
Was not thoroughly checked. Was told to leave so I wouldnt have an accident. (I was nauseous)
Business response:
Alma, we’ve read your feedback and provided details to Patient Services. Our goal is to provide an exceptional patient experience, your input is appreciated. If you wish to further discuss your experience, please contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189.
It was very quit see the doctor but it took me 2 hour set and on doctor
Appointment was at 11:25 was finally taken into a room around 12:15. NP finally saw me at 1:15. Then had to have an X-ray and had to wait till after 2 before being wheeled out to my daughter’s car. It was extremely cold in all areas of the facility.
The staff was friendly and attentive to my care. The process was easy as well.
Frequently asked questions about Fast Pace Health Urgent Care - Bartlett, TN
How is Fast Pace Health Urgent Care - Bartlett, TN rated?
Fast Pace Health Urgent Care - Bartlett, TN has a 4.3 star rating with 1,378 reviews.
When is Fast Pace Health Urgent Care - Bartlett, TN open?
Fast Pace Health Urgent Care - Bartlett, TN is open now. It will close at 8:00 p.m.