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Fast Pace Health Urgent Care - Lexington, TN
- Urgent Care
- Lexington, TN
About this business
Location details
125 W Church St, Lexington, TN, 38351, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
All 4 of my children(all adults) as well as my grandchildren have all visited this clinic recently. Some had covid, some did not. The service for all of them was awful. They went because it was the only clinic open in the area. The wait is HOURS. Then to be told you have to wait on your covid test to come back & be sent home with no medication while waiting on results is absurd. I would not go to this clinic if I were dying. And I say that literally. To think of all the money they made off just my family alone infuriates me... read more
Business response:
Christie Shepherd Boone, we are sorry to hear about your displeasure in service with us. We hold ourselves to a high standard of care. Would you like to speak with our patient services department regarding this experience? Patient Service – customerservice@fastpacehealth.com or (931) 253-1110 ext. 8406. - Fast Pace - Lexington
The staff is so nice, but unfortunately even a simple visit takes forever. Recently my daughter needed an exam to get a statement for work because of a minor injury, which they also wanted to do an x-ray. It took two hours and twenty minutes. If you are going to be a walk-in clinic the providers need to let everyone know the approximate wait time. Only a couple of people were there before us, but a family of three children came in a while after us and were finished before us. Even the receptionist, who was very kind wondered... read more
Business response:
Melissa Wood Simmons, we are sorry to hear about this experience. We want to follow up with the clinic and our patient services team. Can you please reach out to us so we can get more details? Patient Service – customerservice@fastpacehealth.com or (931) 253-1110 ext. 8406. - Fast Pace Health Urgent Care (Lexington)
This place is horrible take forever to get back in a room and them to come check on its honestly pathetic
Business response:
Autumn Fowler, we are sorry to hear about this experience. We want to follow up with the clinic and our patient services team. Can you please reach out to us so we can get more details? Patient Service – customerservice@fastpacehealth.com or (931) 253-1110 ext. 8406. - Fast Pace Health Urgent Care (Lexington)
On June 13, I went to fast pace urgent care for a nasty bite that blistered up to the size of a ping pong ball before rupturing. I hadn't been there for 2 years or so. I went in with my copay just to find out that my copay had been raised. I was denied medical treatment. I was told that I could come back to be treated when I had the rest of my copay. Never again will I seek treatment from fast pace urgent care for myself. Nor do I recommend them to anyone.
Business response:
Dorothy Folkman, we pride ourselves on our quality service and the high-quality standards we maintain. We can connect with you to discuss your experience. Please contact our patient services department at customerservice@fastpacemedical.com or (931) 253-1110 ext. 8406.. - Fast Pace Health Urgent Care
Being questioned on whether or not I was the parent of my child when I took her there was both the first and last straw I have had. After going there for years, I am disappointed with both their actions and their attitude on how they refused service to my child over this matter. I will not be going back, nor will be recommending them to others.
Business response:
Mary, we're sorry to hear about your disappointment with us. Thank you for your feedback. Without this feedback we would not be able to improve our services. If you wish to further discuss your experience, please contact our patient services department at customerservice@fastpacemedical.com or (931) 253-1110 ext. 8406. - Fast Pace Health Urgent Care
My 11mo old grandson was taken there 3 times. First time was told he had pink eye (which he did and was treated successfully) and "Just a cold". He was not getting any better, running temps as high as 103. They "tested"him for infections and always said it's probably teething. Very rushed, not compassionate at all and very dismissive. (mind you this had been going on since end of December) My daughter was finally able to get a pediatrician and first visit they tested him.... came back with 3 viral infections and 2 bact... read more
Business response:
Cheryl Pritchard, I'm very sorry to hear about your displeasure in service with us. We hold ourselves to a high standard of care. Would you like to speak with our patient services department regarding this experience? Patient Service – customerservice@fastpacemedical.com or (931) 253-1110 ext. 8406.
There were literally 3 people in the waiting room when we came into the clinic and we've been here for almost 3 hours and still waiting .. there's NOTHING fast about this place. the freaking website says closed on weekends and the phone says open.. there's NOTHING fast or urgent about this place. wish we had a better urgent care
Business response:
Kalle Garner, I'm very sorry to hear about your experience. We strive to get to our patients quickly, but sometimes even our efforts stall and wait times increase. We hope to better and quickly serve you in the future. - Fast Pace Urgent Care Clinic
had an awful experience here tonight , highly advise that nobody is seen by " Rachel ". I came there tonight with my 7 month old son and asked her to order blood work on my son to check his white blood count , beings that I have been there numerous days in a row and none of the medications they have prescribed my son are working , and this woman really told me " I am not going to order unnecessary test " beings that I have been to this clinic days in a row and the most these nurses and doctors have done is " look " at my chi... read more
Business response:
Hailey, we're sorry to hear about your disappointment with us and hope that your son is feeling better. Thank you for your feedback. I will forward your points on to our leadership group for review. If you wish to further discuss your experience, please contact our patient services department at customerservice@fastpacemedical.com or (931) 253-1110 ext. 8406. - Fast Pace Urgent Care Clinic
The tables that you sit on when you get into the rooms are nasty. also the room check list that hangs in the rooms hasnt been checked off since July! my daughter who is 1 sat on the table and she slobbered on the tables so I wiped it with wet wipes and the table was black!!!! absolutely nasty!!!! not to mention they have misdiagnosed my daughter for 3 weeks putting her on multiple meds that shes not even supposed to be taking at her age!
Business response:
Destiny, we’re sorry to hear of your less than satisfactory experience with Fast Pace and hope you will accept our apologies. Being known for our great care, clean environment, and friendly staff, it came as a surprise. Would you like to speak to patient services regarding this experience? Patient Service – customerservice@fastpacemedical.com or (931) 253-1110 ext. 8406
Frequently asked questions about Fast Pace Health Urgent Care - Lexington, TN
How is Fast Pace Health Urgent Care - Lexington, TN rated?
Fast Pace Health Urgent Care - Lexington, TN has a 4 star rating with 771 reviews.
When is Fast Pace Health Urgent Care - Lexington, TN open?
Fast Pace Health Urgent Care - Lexington, TN is open now. It will close at 8:00 p.m.