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Fast Pace Health Urgent Care - Mt. Sterling, KY
- Urgent Care
- Mt Sterling, KY
About this business
Location details
480 Indian Mound Dr, Mt Sterling, KY, 40353, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Quick and easy. A good experience as far as a medical visit can be.
Business response:
Thomas, thank you very much for taking to time to write a review! We work hard to make sure that we are offering the best experience possible. Happy to hear we were able to help! ⭐️⭐️⭐️⭐️⭐️
The front office staff and the nurse doing triage was nice. The nurse practitioner that saw ky daughter, i truly question his ability to practice medicine. He didn’t give my daughter the full exam she was needing to properly be treated. He was in a hurry to get out of the room while talking to her. I am very disappointed in the care received.
It was disgusting to hear the lady at the check in desk talk about how she only wakes her hair once a week. And uses her hair’s natural oils to slick it back into a ponytail or bun. Especially nasty when people are in there that are already nauseated and on the verge of vomiting. She needs to be reprimanded and needs to be professional. And she should be talked to about her own cleanliness. No wonder people get sick. I almost left due to her. The Nurse practitioner did a good job.
Spent 2 1/2 hours for Dr to tell me I had sinusitis. No antibiotics even though I have COPD and she said there was a lot of wheezing in my lungs. Went elsewhere and got antibiotics that I needed and am coughing a lot of stuff from my lungs. Finally feeling better.
Business response:
Dear Patricia, Thank you for taking the time to share your feedback about your recent visit to First Care Urgent Care - Mt. Sterling. We appreciate all reviews, as they help us strive for continuous improvement in our services. We sincerely apologize for the experience you had during your visit. Our goal is to provide efficient and comprehensive care to all our patients, and it's disheartening to hear that we fell short of meeting your expectations. First Care Urgent Care - Mt. Sterling
Everyone there was very nice, friendly and very thorough I will go back for treatment and recommend it to everyone
Business response:
Jerry, thank you for the positive review. We look forward to being able to help you in the future. Stay #fastpacehealthy
just took over an hour for one strep test
I had an appointment at 9:24 am wasn’t seen until 10:30 am why bother making an appointment if it’s not punctual
Scheduled an appointment only to be left waiting in the uncomfortable lobby for 1 1/2 hours. Was taken to the back then made to wait another 1/2 before finally being seen. What exactly is the point in scheduling if you’re still be treated like a walk-in? Sitting in the uncomfortable chairs, under the blinding lights, listening to children scream in the lobby did not help with my headache, nausea, or fatigue. If someone schedules, then actually meet that time. Otherwise, schedule them 1 1/2 later so they don’t have to wait.
Front desk women and women who takes ur vitals is rude front desk women yells across the waiting room asking people different questions and leaves the room in confusion because she don’t say names and is not friendly at all
Business response:
Hayden, we are sorry to hear about this experience. We want to follow up with the clinic and our patient services team. Can you please reach out to us so we can get more details? Patient Service – customerservice@fastpacehealth.com or (931) 253-1110 ext. 8406.
Frequently asked questions about Fast Pace Health Urgent Care - Mt. Sterling, KY
How is Fast Pace Health Urgent Care - Mt. Sterling, KY rated?
Fast Pace Health Urgent Care - Mt. Sterling, KY has a 4.5 star rating with 1,039 reviews.
When is Fast Pace Health Urgent Care - Mt. Sterling, KY open?
Fast Pace Health Urgent Care - Mt. Sterling, KY is closed now. It will open tomorrow at 8:00 a.m.