This profile has been claimed by the business owner or representative.
FastMed Urgent Care
- Urgent Care
- Greenville, NC
About this business
Location details
315 Greenville Boulevard Southeast, #100, Greenville, NC, 27858, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
I visited Fast Med for the first time yesterday and I was so frustrated, and upset to say the least. I completed all of the necessary paperwork required to register with them and provided proof of insurance and my driver's license. The receptionist then advised me that I was required to pay a Urgent Care Copay, which I was not required to do so because my deductible and out of pocket had been satisfied for the year. The receptionist never verified my benefits she just went by what was on the card. I advised the receptionist ... read more
Business response:
Sonya, we would like to have a billing team member connect with you directly to understand your particular situation so we can resolve this issue together. Will you please contact us at CustomerRelations@FastMed.com? Thanks again.
Absolutely horrendous place. If there was an option for zero stars I would have done that. I am currently writing this review from their waiting room because I've been waiting so long. We checked in at exactly 12:05 and right now it is 1:45 and we've been told it's going to be at least another half hour. The staff here has the worst attitudes I've ever seen at a medical facility. They couldn't care less about you. After an hour and a half of waiting I went up to ask how much longer it was going to be and told her that we hav... read more
Business response:
Thank you for letting us know about the customer service and wait time you experienced, David. We take such feedback very seriously and would appreciate if you could please contact us via email at CustomerRelations@FastMed.com. We'd like to connect you with the best person to take action on your feedback. Thank you!
Takes forever to be seen. Even if you get checked in online. Just wanted to get my TB test read and my physical signed off on for school and I have to go back AGAIN tomorrow because she didn't sign off on everything that she should've. Needless to say I won't be going back.
Business response:
Maddie, we are sorry the online check-in process did not meet your expectations. Based on feedback from our patients, we are going to be launching a new and improved online check-in process in a couple of months. We want this tool to be helpful and easy-to-use, and we recognize that the current process is not meeting the needs of our patients. If you have additional feedback or would like us to follow up with you personally, please email us at CustomerRelations@FastMed.com. Thank you!
Don't know why I keep coming back. Plan on waiting 2 hours to be seen (when it's slow) and then another 15 when you get to the waiting room. Besides the miserable wait time the doctor is good but still doesn't make up for the fact they are ridiculously slow!!!
Business response:
Julia, we are happy you had a good experience with our provider, but sorry to hear about the wait time. We try our best to minimize wait times and also ensure that each patient gets the medical attention he/she needs. We also offer online check-in and Care Calls so patients have the option of waiting at home or somewhere nearby rather than the waiting room. We will ensure to remind the clinic to share these services more proactively with patients. We hope that you will keep us in mind for your future healthcare needs. Thank... read more
Do NOT come here if you want FAST URGENT PROFESSIONAL care. The receptionist in a tshirt whose name I couldn't even tell you because she did not have a name tag on was the rudest, most unprofessional, dumbest person I have ever had to have a conversation with. Not only was she short and rude with me, she was with any sick patron who came in or who called. Along with her loud chip eating, she had her own personal music playing on her work computer the whole time. For someone who came in for severe migraines, this was the last... read more
Business response:
Lindsay, We're sorry to hear about your customer service and wait time experience. We take such feedback very seriously. Please contact us via email at CustomerRelations@FastMed.com so that we can connect you with the best person to take action on your feedback. Thank you!
Frequently asked questions about FastMed Urgent Care
How is FastMed Urgent Care rated?
FastMed Urgent Care has a 3.9 star rating with 2,504 reviews.
When is FastMed Urgent Care open?
FastMed Urgent Care is closed now. It will open at 8:00 a.m.