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FastMed Urgent Care
- Urgent Care
- Greensboro, NC
About this business
Location details
3215 Battleground Ave, Greensboro, NC, 27408, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
It took awhile to be seen and it was not that many people in the waiting area. I was given a prescription that made me nauseous so I called FastMed and was placed on hold a good six minutes. I gave my issue and was advised that the PA was with another patient and he would call me back. Around 45 minutes later someone from front desk called me and said in order to change my prescription, I would need to be seen again and pay. I was like someone earlier told me he would change it and she said the other girl didn't know. I th... read more
Business response:
She'Lia, we're sorry to hear about the confusion regarding your prescription. We'd like to connect with you directly to understand in more detail what happened with your specific experience and to see if there's anything we can do on our end. We strive to meet the needs and exceed the expectations of every patient, so when we fall short we want to understand the details behind why and how so we can keep it from happening again. Please contact us at CustomerRelations@FastMed.com. Again, our apologies, and we hope to hear fr... read more
My visit was not good at all. The woman at the counter was very rude. The systems had went down or something, she made the announcement to everyone and said "well if you are here for anything other than a drug test it will be a minute" so I decided to go and ask her if anything changed could she give me a call....she basically ignored me and then proceeded to answer after I stood there staring she finally answered. No one wants to experience bad customer service especially when they are already not feeling well.
Business response:
Natasha, we're sorry to hear that you had a less than acceptable service experience at FastMed. We have a patient-focused culture and want to provide each patient a great experience. Please contact us so we can discuss this further, CustomerRelations@FastMed.com and connect you with the right person to take action on your feedback. Thanks!
My daughter was denied service at this facility because she did not have a hard copy of her insurance card. She had all the pertinent insurance information and a photocopy front and back of the card (was awaiting a new card from BC/BS due to my recent change of jobs) which has the contact info to confirm coverage. She was not given the opportunity to even be a self pay patient. She was rudely given a handout giving her contact information for the local emergency room at the local hospital. My daughter was quite ill and h... read more
Showed up before 8 so as not to wait in a long line... Doc on staff today went to the wrong location and arrived at 8:18. Friendly and apologetic... But when you feel like dog do do its hard to be forgiving! Place looks clean and we shall see what happens next.
Business response:
A message from Jason A. Williams MPAS, Ph. D - FastMed Urgent Care, Founder - President and CEO of the Eastern Region. Thank you so much for your positive feedback. I'm happy you had a good experience. Please keep us in mind for your future healthcare needs, and tell friends and family, too. Thanks again!
The online check in is absolutely pointless. The CMAs do a good job but the receptionist (stephanie) is the rudest customer service professional I have ever encountered. She does not try to be helpful to people who walk in or who call in over the phone.
Business response:
A message from Jessica Pendola - President of FastMed North Carolina Region. I'm sorry to hear that you had a less than acceptable service experience at FastMed. We have a patient-focused culture, hire carefully to ensure we have people who fit into that culture, and provide tons of training to sharpen customer service skills at every level. Simply put, we take it very, very seriously. I'd like to connect with you directly one to one to understand in more detail what happened with your specific experience and to see if th... read more
The front desk staff is rude and condescending, neither are attributes you should have to deal with when you aren't feeling well. They get two stars because once you get beyond the front desk, they are great. After my most recent visit, being treated like a criminal for not having my insurance card, I will never be back. What a shame.
Business response:
A message from Jason A. Williams MPAS, Ph. D - FastMed Urgent Care, Founder - President and CEO of the Eastern Region. First of all, thanks so much for taking the time to write to us. Your concerns are our concerns, so we value your feedback. We have a patient-focused culture, hire carefully to ensure we have people who fit into that culture, and provide tons of training to sharpen customer service skills at every level. l'd like to connect with you directly to understand in more detail what happened with your specific exp... read more
I went to Fast Med as it is unfortunately the only urgent care that is in my network for my new insurance. Initially, I was more than happy to go to Fast Med because I have driven by the clinic a lot- and it looks very nice and never very busy. My experience was unbelievable. First, the front desk person ARGUED with me stating that Fast Med was out of network for me. I had to call my insurance before registering to inquire again....and when I told her that my insurance company- two different agents- told me that Fast ... read more
Business response:
Tami, thank you for taking the time to leave feedback about your experience with us. We apologize for all of the inconvenience that we have caused you. We want to fix this for you. To better service you, please email your experience directly to our President and CEO, Jason Williams, directly at jason.williams@fastmed.com. Thank you for being a FastMed patient.
This place cares about their time and your money. Not concerned about quality healthcare. There is not a strong enough word to convey my disappointment in this Greensboro facility.
Business response:
Hello Janet, I would like to say that I am sorry to hear about your experience at our clinic and would appreciate if you would take the time to reach out to our president and founder Jason Williams directly at jason.williams@fastmed.com so that we may follow up with both the provider and you. Thank you for helping us to be better!
I went there for fever an sore throat on Sat. They checked my throat an ears. They said it was just a cold an gave me fluticasone nasal spray. That Sun. I called an told them my right ear was hurting bad. They never called my back, I had to call them. They said it was normal for my ear to hurt. If it wasn't"t better in 5 days for me to call my doc. Sunday night I had pus running out of my ear. I call me reg. doc. Monday an they said I had a server ear infection. I will never go back there again. It was a waste of time a... read more
Business response:
Hello Jeff, My name is Reuel and I work with FastMed Urgent Care. I would like to say that I am sorry to hear about your experience at our clinic and would appreciate if you would take the time to reach out to our president and founder Jason Williams directly at jason.williams@fastmed.com so that we may follow up with both the provider and you. Thank you for helping us to be better!
Frequently asked questions about FastMed Urgent Care
How is FastMed Urgent Care rated?
FastMed Urgent Care has a 4 star rating with 1,968 reviews.
When is FastMed Urgent Care open?
FastMed Urgent Care is closed now. It will open at 8:00 a.m.