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FastMed Urgent Care

4.0

About this business

Location details

3215 Battleground Ave, Greensboro, NC, 27408, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 8:00 p.m.
Tue8:00 a.m. to 8:00 p.m.
Wed8:00 a.m. to 8:00 p.m.
Thu8:00 a.m. to 8:00 p.m.
Fri8:00 a.m. to 8:00 p.m.
Sat8:00 a.m. to 4:00 p.m.
Sun8:00 a.m. to 4:00 p.m.
4.01,968 reviews
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Aliyah A.'s profile image
Aliyah A. 
rating
4 years ago

Made an appointment for 5:30pm showed up at 5:00pm, it is now going on two hours that I have been waiting just for a covid test. others before me have been waiting 3+ hours. 

Business response:

Thank you for providing this review, Aliyah. We appreciate any opportunity to learn where we can improve. Will you please email us at CustomerRelations@FastMed.com so we can share with the right person here at FastMed? Thank you! 

T J.'s profile image
T J. 
rating
4 years ago

AVOID THIS PLACE AT ALL COSTS, SCAM!!!! I recently went to this location for a Rapid and send out test for COVID 19, and had scheduled an appointment and was promised they had both tests available. Once I arrived I checked in and immediately was $135 even though I had insurance, the $100 was a "pre-payment" for tests. Once I was seen by the doctor and explain I had recently been exposed I was told they had run out of rapid covid tests, my girlfriend was also getting a test and went right behind me and when I told her they... read more

Business response:

Thank you for letting us know about this. We take such feedback very seriously and would appreciate if you could please contact us via email at CustomerRelations@FastMed.com. We'd like to connect to take action on your review. Thank you! 

Melissa C.'s profile image
Melissa C. 
rating
4 years ago

The staff was very very nice. It was so apparent the were under staffed for the rise in COVID testing. The amount of money being thrown out to companies, schools, cities etc... and places like this are scrambling. They had two vitals carts. One technician had to use something from another the other cart. That's not efficient. Talk about efficiency they say sign up on line, yet still allow walk ins. That ratio doesn't work in the lobby when 15 people show up at 8:00 because they know the game. The 8:45 appointment is now 11:4... read more

Business response:

Thanks for raising this issue, Melissa. We keep track of wait times, and we do our best to see patients as quickly as possible. We'd like to understand more. Will you email details to CustomerRelations@FastMed.com? Thanks. We look forward to hearing from you. 

Bill G.'s profile image
Bill G. 
rating
5 years ago

I went in sick the receptionist gave me a form to fill out than asked for my ID since I didn't have one I was forced to go home and get it, I looked for my ID but could only find a previous copy on a USB stick. I went back and the receptionist was like this is expired. She asked for photo ID she got what she asked for, A blonde called us up and said she didn't want our money said things really cold. There is nothing we can do for you, the doctor is only going to send you to the ER anyway for vertigo vomiting and ear issues a... read more

Sylvia S.'s profile image
Sylvia S. 
rating
5 years ago

There is no reason for the front receptionist to have an attitude and have 0 patience. I was having issues with my insurance since it's the new year and she was acting like it was obvious. Having an attitude with sick patients is the last thing they need. Then after we figured out the insurance we had to wait extra on her to figure out how to open the files. Worst receptionist ever -- she should seriously be fired. The PA and nurse assistant in the back were kind however, but this is the worst experience I have had with a re... read more

Business response:

Thank you for taking the time to share this review, Sylvia. We have a patient-focused culture and want to provide everyone with a great experience. When you have a moment, will you please contact us at CustomerRelations@FastMed.com so we can discuss this further? Thank you. 

Mohamed G.'s profile image
Mohamed G. 
rating
5 years ago

Good customer service but they can do better with their scheduling. I was scheduled for an appointment, arrived on time but waited for 30 minutes to get looked at, isn't the whole point of appointments is to avoid waiting? 

Destiny J.'s profile image
Destiny J. 
rating
5 years ago

SO! I had to come in today for a physical and drug test recommended by my new job. Check in was fine, wait was ok, BUT as soon as I was called back everything went to hell. The medical assistant who I believe name is Christopher S. ( no name tag, but I do have paperwork he signed) was flat out rude beginning when he asked me to confirm my information on the screen. I then say my number was NOT correct, I must have overlooked it at the front desk. Instantly there was an attitude and he starts telling me before I leave to have... read more

Myra M.'s profile image
Myra M. 
rating
6 years ago

My providers website recommended to go to Fast Med. Fast Med website allows its patients to fill out all your information and upload documentation to make the process "fast", so I did my part and uploaded all my information prior to my appointment, I decided to call and find out what my copay is w/my insurance that I provided, (considering my insurance company is closed on the weekends). I spoke with the up front desk lady at Fast Med named Yvonne@3215 Battleground Ave Greensboro, NC, 27408 asking Yvonne if she could provide... read more

Business response:

Thank you for taking the time to share this review, Myra. We have a patient-focused culture and want to provide everyone with a great experience. When you have a moment, will you please contact us at CustomerRelations@FastMed.com so we can discuss this further? Thank you. 

Chantell L.'s profile image
Chantell L. 
rating
6 years ago

I'll warn this is lengthy but this needs to be read before you decide to go to fast med. The only good thing I have to say about fast med was the fact that they didn't charge an arm and a leg. Moving forward from that I went in the Monday after thanksgiving for care and their doctor felt around my neck, lit a flashlight in my mouth and decided I had acute bronchitis. She gave me medication and I thought yay I'll be better soon, well come Friday I'm worse, I go back to fast med and this time they decide to take x-rays. My do... read more

Business response:

We strive to deliver quality, convenient care, Chantell, and we're sorry to hear about your experience. We try to personally look into any issues when someone raises them. Will you email us at CustomerRelations@FastMed.com so we can put you in touch with a lead clinical provider to address your experience and concerns? Thank you. 

Frequently asked questions about FastMed Urgent Care

How is FastMed Urgent Care rated?

FastMed Urgent Care has a 4 star rating with 1,968 reviews. 

When is FastMed Urgent Care open?

FastMed Urgent Care is closed now. It will open at 8:00 a.m.