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First Acceptance Insurance
- Insurance
- Nashville, TN
About this business
Location details
3813 Green Hills Village Dr, Nashville, TN, 37215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 8:00 p.m. | |
| Tue | 6:00 a.m. to 8:00 p.m. | |
| Wed | 6:00 a.m. to 8:00 p.m. | |
| Thu | 6:00 a.m. to 8:00 p.m. | |
| Fri | 6:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
To be honest I give them zero stars!!!! On July 27,2022 My son was involve car accident which a drunk driver hit me but the police put on the report both was at fault something I did not understand. I have some many different adjusters calling me and telling me different things. And then the young lady lied!!!!. She told she them she had driver license and insurance and which she did not. They denied my claim because my son was not on my insurance. I had full coverage and. And they agent stated I supposed had to requested un... read more
Business response:
*********, thank you for your review. When processing a claim, we are bound to the restrictions of the policy. "Full coverage" will not extend to unlisted household members who operate the motor vehicle insured by another member of the household. Please call us at 800-779-2103 so we can clarify this issue further and answer any questions. We look forward to hearing from you.
Me, my husband and two kids were in an accident with an Acceptance Insurance policy holder who was at fault and have had nothing but TERRIBLE service with every one of the adjusters and claims department workers... we have currently settled, but have been told it will take 7-10 business days for the lien to receive payoff! I am NOT happy at all considering this should be EXPEDITED since I was the one not at fault! Also was told that they have to wait on the title before they send me the check so I can get another vehicle! I ... read more
Business response:
********, thank you for your comments. We are reviewing all Better Business Bureau reviews to learn more about our customers' experiences. Although your claim is from 2022, we wanted to offer a brief explanation of the process. A copy of the title must be provided as verification that the owner (and all owners) are accounted for in regard to the settlement. Also, a letter of guarantee is also is required when settling a total loss claim, which is good for 10 days. This ensures the lien holder does not continue to charge inte... read more
I have had this insurance almost 5 years and yes I have had lapse at times but I had insurance with them and they claim I never had insurance so my license was suspended because of this issue , but how you deny me of no insurance when I still have insurance through you all but you all Insure people with no license so I need to report this to the DMV office the corporate is in Nashville TN this is not right and there no way I can go 6 months without insurance no way they need to be shut down
Business response:
*******, thank you for your feedback and our apologies for the confusion surrounding this situation. Although this issue is from last year, we'd like to learn more about your experience. Please call us at 800-321-0899 so we can review your account and answer any questions. We look forward to hearing from you.
They have the worst customer service they said I must go into a office I bought online didn't know where a office was I ask if she could give me a address she angrily said no I can tell you we got one so rude I left them
Business response:
*****, thank you for your comments. We work hard to provide outstanding customer service for every customer and are disappointed that this was your experience. Although this review is from 2022, we would like to learn more. Please call us at 800-321-0899 so we provide you with the 5 star customer service you deserve. We look forward to speaking with you.
The worst insurance company ever. My car was stolen from right in front of my job. I'm in and out my car during the day. They decide to deny my claim because there's a possibility that the key was in the car. I don't know if the keys were in the car or not they are always in my pocket. But I notice I didn't have my keys. So I always lock my car just by hitting the button. My didn't make the noise to let u know if the keys are in the car. So I assumed I had my keys. My car hasn't been found and it hasn't even been 30 days yet... read more
Business response:
*****, thank you for your feedback. We are currently reviewing all Better Business Bureau reviews to learn more about our customers' experiences. We're unable to find a claim with the username provided, but if we can answer any questions about the claims process or if you have additional feedback you'd like to share, please call us at 800-779-2103. We look forward to speaking with you.
Frequently asked questions about First Acceptance Insurance
How is First Acceptance Insurance rated?
First Acceptance Insurance has a 3.9 star rating with 2,051 reviews.
When is First Acceptance Insurance open?
First Acceptance Insurance is closed now. It will open at 6:00 a.m.