First Acceptance Insurance

Tee S 

on BBB

2 years ago

This is the worst company I’ve ever had to deal with. Their customer hit my car and they have messed with me the entire process. 2 months later and nothing has even been done to fix my car yet. They do not communicate or respond to emails or voicemails. Rude and unprofessional. A real bottom of the barrel company. If you ever get hit by someone with this insurance just do yourself a favor and go ahead and get your insurance company involved because they don’t know what they’re doing and will ruin your car. I’m not even mad, ... read more

DANIEL W 

on BBB

2 years ago

I WOULD GIVE A ZERO IF I COULD. WHEN I MADE MY FIRST PAYMENT VIA MY BANK ONLINE PAYMENT THEY CLAIMED THEY NEVER GOT THE CHECK AND MY INSURANCE COVERAGE LAPSED SO I HAD NO INSURANCE FOR 3 WEEKS. WHEN I NOTICED MY CHECK HAD NOT BEEN CASHED I CALLED THEM AND THEY SAID MY INSURANCE HAD LAPSED AND I HAD TO PAY EXTRA TO BE REINSTATED. I RECEIVED NO CALL FROM THEM GIVING ME A HEADS UP ABOUT NOT RECEIVING MY PAYMENT. SO WHEN I WENT TO CANCEL MY INSURANCE WITH THEM AND ADD MY CAR TO ***********, ALL I GOT WAS A SONG AND DANCE ABOUT E... read more

Steve D 

on BBB

2 years ago

I am shocked that this company is allowed to operate. I was reared ended while stopped at a Red Light going in 3 months ago, and I am still fighting with them for reimbursement. I have left over a dozen emails and phone calls, and only one time have I ever received a callback. If there are any ongoing class action lawsuits, please reach out 

Angela K 

on BBB

2 years ago

I would give them zero stars but it is not an option. I got acceptance insurance on 09/20/2022 paid 390.40 for the first payment. My next payment was do 11/05/2022 of 189 but would not let me make the payment. I received a letter in the mail that my application was never signed and that I needed to sign it. I showed them that the declaration page was signed on the original application and questioned why the rest would not show up. I was then told that sometimes the online application will do that. So if they are aware of the... read more

Zachary D 

on BBB

2 years ago

My vehicle was involved in an accident on 9/2/22, with a person insured by acceptance, Getting ahold of acceptance was INCREDIbly hard, and i filed a claim with ***********(my insurance), they attempted multiple times to reach out to Acceptance where a claim was started from acceptance on 9/13/22, i have NEVERR EVER been contacted by acceptance and i NEVER EVER GOt in DIRECT contact with my adjuster EVER, ive left a few voicemails, i even called 19 times in ONE DAY, ive opted to speak with another member which left me on hol... read more

Stephanie M 

on BBB

2 years ago

To be honest I give them zero stars!!!! On July 27,2022 My son was involve car accident which a drunk driver hit me but the police put on the report both was at fault something I did not understand. I have some many different adjusters calling me and telling me different things. And then the young lady lied!!!!. She told she them she had driver license and insurance and which she did not. They denied my claim because my son was not on my insurance. I had full coverage and. And they agent stated I supposed had to requested un... read more

Michaela M 

on BBB

2 years ago

Me, my husband and two kids were in an accident with an Acceptance Insurance policy holder who was at fault and have had nothing but TERRIBLE service with every one of the adjusters and claims department workers... we have currently settled, but have been told it will take 7-10 business days for the lien to receive payoff! I am NOT happy at all considering this should be EXPEDITED since I was the one not at fault! Also was told that they have to wait on the title before they send me the check so I can get another vehicle! I ... read more

Shirley W 

on BBB

3 years ago

I have had this insurance almost 5 years and yes I have had lapse at times but I had insurance with them and they claim I never had insurance so my license was suspended because of this issue , but how you deny me of no insurance when I still have insurance through you all but you all Insure people with no license so I need to report this to the DMV office the corporate is in Nashville TN this is not right and there no way I can go 6 months without insurance no way they need to be shut down 

Windi F 

on BBB

3 years ago

They have the worst customer service they said I must go into a office I bought online didn't know where a office was I ask if she could give me a address she angrily said no I can tell you we got one so rude I left them