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First Acceptance Insurance
- Insurance
- Nashville, TN
About this business
Location details
3813 Green Hills Village Dr, Nashville, TN, 37215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 8:00 p.m. | |
| Tue | 6:00 a.m. to 8:00 p.m. | |
| Wed | 6:00 a.m. to 8:00 p.m. | |
| Thu | 6:00 a.m. to 8:00 p.m. | |
| Fri | 6:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
I have an ongoing claim and have been ignored for the past week trying to respond back to a voice message i received. The adjuster have not contact me back after several attempts. I contact a supervisor and i'm still waiting but they have no problem harassing you for payment. This doesn't make sense. I will be contacting a lawyer to see to it that by claim is handled. I would not recommend this company. It should not be this hard to get help.
Business response:
******, thank you for your feedback. Our records indicate that at the time of this review the investigation into your claim had been completed and we are awaiting the completed total loss paperwork to issue payment and complete the claim. Please call us at 800-779-2103 if we can be of any additional assistance.
Worst insurance company ever. I tried to get them to take a partial payment they asked me why would I need to do that? And refused to take it. Rudest staff, constantly transferring you they can not help you. I have never seen a worst customer service in my life. Staff will literally argue with you very unprofessional. I’m not sure if this is a real insurance company at this point I’m shopping for a new one! DO NOT use acceptance!
Business response:
Thank you for letting us know about your recent experience with Acceptance Insurance. We work hard to provide amazing service for every customer. Please contact us at cs@acceptanceinsurance.com so we can provide the 5-star experience you deserve! Please include your name, account # (if applicable) and any relevant information that will help us serve you better. We look forward to hearing from you.
Customer service is horrible. They are not in 2023 when it comes to signing documents , You have to go in to a local office. No thanks! Not to mention , I did not get any documents via the mail from them. I’m going back to *****.
Business response:
*****, thank you for your feedback. Our records indicate that our agents have been trying to reach you but may have the incorrect contact information. Please call us at 800-321-0899 so we can review your account and update these details. Thank you again for your review.
This is the worst insurance company I’ve ever had never choose acceptance
Business response:
Thank you for letting us know about your recent experience with Acceptance Insurance. We work hard to provide amazing service for every customer. Please contact us at cs@acceptanceinsurance.com so we can provide the 5-star experience you deserve! Please include your name, account # (if applicable) and any relevant information that will help us serve you better. We look forward to hearing from you.
Acceptance Insurance is a scam. The insurance rates are extremely high for such poor quality insurance. I been with Acceptance on and off for along time. I have seen how much the customer service and the insurance prices have changed over the years. Some of the customer service reps are not friendly and do not know how to answer questions. Instead of trying to assist, your call could be transferred to an unknown department...The hold time to speak to a live CS rep could take up to 15 minutes or longer. I am actively seeking ... read more
Business response:
Thank you for your review. Customer satisfaction is our utmost priority, and we are disappointed that that you have had a negative experience. We have passed this feedback along to leadership and will use your feedback to improve customer experience. If we can be of any assistance, please call us at 800-321-0899. We look forward to speaking with you.
I got a policy on the 8th of April and then had to pay again 10 days later I never knew you pay car insurance every 10 days I was told I would be paying 7th of every month I call to talk to TIm downtown Nashville location which is rude and didn’t explain to me they’ll be taken 234 out of my account every 10 days
Business response:
****, thank you for your review. Several payment plan options are available at the time your policy is first purchased. Please note any changes to EFT drafts or payment plans must be submitted prior to the payment due date. Please call us at 800-321-0899 so we can review your account and make sure the due date you have selected still works for you. We look forward to speaking with you.
The insurance is way over priced, the customer service is ok. You’ll get some nice reps but most reps don’t know the correct information and will not help you. I had to call 3 times to speak to someone about canceling my insurance with them since each rep told me 3 different things to be able to cancel it.
Business response:
Thank you for your feedback. We apologize for the confusion surrounding canceling your policy. If you still need assistance, please call us at 800-321-0899. We're always happy to help.
Acceptance insurance is nothing but a scam they’re insurer damage my car no help at all I constantly call and call never get a answer or response from the adjuster finally spoke to someone just to find out they not accepting liability even tho they’re insurer was at fault because he had a non owner policy and he borrowed a friend vehicle who didn’t have insurance so now I’m out a car and all because they refuse to cover for they’re insurer but according to research and talking to different insurance companies Nonowner car in... read more
Business response:
Thank you for your review. Unfortunately, we are unable to file a claim with the name provided. Please call us at 800-779-2103 so we can review your claim and ask any questions. We're always happy to help.
I was hit as a pedestrian on December 10, 2022 and have not been able to get a response or any type of service from Acceptance. Because Florida is a no fault state I had to file with my insurance for them to cover me but could never get anyone to respond to emails and calls. I finally got to the point where I wanted to cancel and just get my money back and still could not reach anyone or get a response until they sent a message saying that my insurance was about to be cancelled due to nonpayment and they were reporting me to... read more
Business response:
Faith, thank you for your feedback. Our records indicate we are still awaiting some documentation to resolve this claim. Please call us at 800-779-2103 so we can review your claim and provide you with an update. We look forward to speaking with you.
Frequently asked questions about First Acceptance Insurance
How is First Acceptance Insurance rated?
First Acceptance Insurance has a 3.9 star rating with 2,051 reviews.
When is First Acceptance Insurance open?
First Acceptance Insurance is closed now. It will open at 6:00 a.m.