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First Acceptance Insurance
- Insurance
- Nashville, TN
About this business
Location details
3813 Green Hills Village Dr, Nashville, TN, 37215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 8:00 p.m. | |
| Tue | 6:00 a.m. to 8:00 p.m. | |
| Wed | 6:00 a.m. to 8:00 p.m. | |
| Thu | 6:00 a.m. to 8:00 p.m. | |
| Fri | 6:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
Acceptance insurance is nothing but a scam they’re insurer damage my car no help at all I constantly call and call never get a answer or response from the adjuster finally spoke to someone just to find out they not accepting liability even tho they’re insurer was at fault because he had a non owner policy and he borrowed a friend vehicle who didn’t have insurance so now I’m out a car and all because they refuse to cover for they’re insurer but according to research and talking to different insurance companies Nonowner car in... read more
Business response:
Thank you for your review. Unfortunately, we are unable to file a claim with the name provided. Please call us at 800-779-2103 so we can review your claim and ask any questions. We're always happy to help.
I was hit as a pedestrian on December 10, 2022 and have not been able to get a response or any type of service from Acceptance. Because Florida is a no fault state I had to file with my insurance for them to cover me but could never get anyone to respond to emails and calls. I finally got to the point where I wanted to cancel and just get my money back and still could not reach anyone or get a response until they sent a message saying that my insurance was about to be cancelled due to nonpayment and they were reporting me to... read more
Business response:
Faith, thank you for your feedback. Our records indicate we are still awaiting some documentation to resolve this claim. Please call us at 800-779-2103 so we can review your claim and provide you with an update. We look forward to speaking with you.
I’m dealing with a theft claim and so far I’ve gotten no help. Haven’t heard from the acceptance agent Robert S****** and I’ve called, left voicemails and reached out in emails. NOTHING!!!
Business response:
******, thank you for your comments. Our records indicate the delay was caused by the investigation required for this claim. If you have additional questions, please call us at 800-779-2103. We look forward to speaking with you.
Please if your thinking about going with this insurance company don’t do it we’re not lying about these scammers. On Dec9-2022 a guy hit me while I was making a left turn the crazy thing is he was behind me an thought I was making a right turn he said.. let me say the state of Georgia works with these thieves to take our money. Car wasn’t paid off until 3 and a half months later no medical no help not one care in the world nobody ever contacted me at all I received two phone calls I had a 2015 *****camaro with 100000miles th... read more
Business response:
*******, thank you for your review. Our records indicate this claim was closed following an investigation. If you have additional questions, please call us at 800-779-2103 and we'll be glad to answer any questions. We're always happy to help.
The worst customer service I ever deal with it!!. *****you guys don’t or shouldn’t be on business ????????????
Business response:
*****, thank you for your comments. Please contact us at cs@acceptanceinsurance.com so we can learn more about your experience. Please include your name, account # (if applicable) and any relevant information that will help us serve you better. We look forward to hearing from you.
Ended up going with my own ***** ****auto insurance since after initial call to Acceptance the day their customer hit me, no one contacted me for 2 weeks except to send a few texts that their liability investigation was still ongoing. I was able to take my car to the auto repair shop the same day I contacted my own ***** ****agent.
Business response:
*********, thank you for your comments. We have passed this feedback along to Claims leadership. You indicate your car was repaired through your own insurance company, but if you still need assistance, please contact us at 800-779-2103. We'll be glad to investigate further and help any way we can.
This is the worst company I’ve ever had to deal with. Their customer hit my car and they have messed with me the entire process. 2 months later and nothing has even been done to fix my car yet. They do not communicate or respond to emails or voicemails. Rude and unprofessional. A real bottom of the barrel company. If you ever get hit by someone with this insurance just do yourself a favor and go ahead and get your insurance company involved because they don’t know what they’re doing and will ruin your car. I’m not even mad, ... read more
Business response:
***, we appreciate your feedback. We're unable to find a claim with the username provided but would like to help. Please call us at 800-779-2103 so we can review your claim, provide you with an update and answer any questions. We look forward to speaking with you.
I WOULD GIVE A ZERO IF I COULD. WHEN I MADE MY FIRST PAYMENT VIA MY BANK ONLINE PAYMENT THEY CLAIMED THEY NEVER GOT THE CHECK AND MY INSURANCE COVERAGE LAPSED SO I HAD NO INSURANCE FOR 3 WEEKS. WHEN I NOTICED MY CHECK HAD NOT BEEN CASHED I CALLED THEM AND THEY SAID MY INSURANCE HAD LAPSED AND I HAD TO PAY EXTRA TO BE REINSTATED. I RECEIVED NO CALL FROM THEM GIVING ME A HEADS UP ABOUT NOT RECEIVING MY PAYMENT. SO WHEN I WENT TO CANCEL MY INSURANCE WITH THEM AND ADD MY CAR TO ***********, ALL I GOT WAS A SONG AND DANCE ABOUT E... read more
Business response:
******, we appreciate your feedback. It appears the agent you spoke with is actually an independent agent who also sells our insurance products, and we have forwarded your comments to the appropriate team. If we can be of any additional assistance, please call us at 800-321-0899. We're always happy to help.
I am shocked that this company is allowed to operate. I was reared ended while stopped at a Red Light going in 3 months ago, and I am still fighting with them for reimbursement. I have left over a dozen emails and phone calls, and only one time have I ever received a callback. If there are any ongoing class action lawsuits, please reach out
Business response:
*****, we wanted to follow up and insure your claim was settled. However, we're unable to find a claim with the username provided. Please call us at 800-779-2103 so we can review your claim and answer any questions. We look forward to speaking with you.
Frequently asked questions about First Acceptance Insurance
How is First Acceptance Insurance rated?
First Acceptance Insurance has a 3.8 star rating with 1,795 reviews.
When is First Acceptance Insurance open?
First Acceptance Insurance is closed now. It will open at 6:00 a.m.