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First Acceptance Insurance
- Insurance
- Nashville, TN
About this business
Location details
3813 Green Hills Village Dr, Nashville, TN, 37215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 8:00 p.m. | |
| Tue | 6:00 a.m. to 8:00 p.m. | |
| Wed | 6:00 a.m. to 8:00 p.m. | |
| Thu | 6:00 a.m. to 8:00 p.m. | |
| Fri | 6:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
The worst customer service I ever deal with it!!. *****you guys don’t or shouldn’t be on business ????????????
Business response:
*****, thank you for your comments. Please contact us at cs@acceptanceinsurance.com so we can learn more about your experience. Please include your name, account # (if applicable) and any relevant information that will help us serve you better. We look forward to hearing from you.
Ended up going with my own ***** ****auto insurance since after initial call to Acceptance the day their customer hit me, no one contacted me for 2 weeks except to send a few texts that their liability investigation was still ongoing. I was able to take my car to the auto repair shop the same day I contacted my own ***** ****agent.
Business response:
*********, thank you for your comments. We have passed this feedback along to Claims leadership. You indicate your car was repaired through your own insurance company, but if you still need assistance, please contact us at 800-779-2103. We'll be glad to investigate further and help any way we can.
This is the worst company I’ve ever had to deal with. Their customer hit my car and they have messed with me the entire process. 2 months later and nothing has even been done to fix my car yet. They do not communicate or respond to emails or voicemails. Rude and unprofessional. A real bottom of the barrel company. If you ever get hit by someone with this insurance just do yourself a favor and go ahead and get your insurance company involved because they don’t know what they’re doing and will ruin your car. I’m not even mad, ... read more
Business response:
***, we appreciate your feedback. We're unable to find a claim with the username provided but would like to help. Please call us at 800-779-2103 so we can review your claim, provide you with an update and answer any questions. We look forward to speaking with you.
I WOULD GIVE A ZERO IF I COULD. WHEN I MADE MY FIRST PAYMENT VIA MY BANK ONLINE PAYMENT THEY CLAIMED THEY NEVER GOT THE CHECK AND MY INSURANCE COVERAGE LAPSED SO I HAD NO INSURANCE FOR 3 WEEKS. WHEN I NOTICED MY CHECK HAD NOT BEEN CASHED I CALLED THEM AND THEY SAID MY INSURANCE HAD LAPSED AND I HAD TO PAY EXTRA TO BE REINSTATED. I RECEIVED NO CALL FROM THEM GIVING ME A HEADS UP ABOUT NOT RECEIVING MY PAYMENT. SO WHEN I WENT TO CANCEL MY INSURANCE WITH THEM AND ADD MY CAR TO ***********, ALL I GOT WAS A SONG AND DANCE ABOUT E... read more
Business response:
******, we appreciate your feedback. It appears the agent you spoke with is actually an independent agent who also sells our insurance products, and we have forwarded your comments to the appropriate team. If we can be of any additional assistance, please call us at 800-321-0899. We're always happy to help.
I am shocked that this company is allowed to operate. I was reared ended while stopped at a Red Light going in 3 months ago, and I am still fighting with them for reimbursement. I have left over a dozen emails and phone calls, and only one time have I ever received a callback. If there are any ongoing class action lawsuits, please reach out
Business response:
*****, we wanted to follow up and insure your claim was settled. However, we're unable to find a claim with the username provided. Please call us at 800-779-2103 so we can review your claim and answer any questions. We look forward to speaking with you.
I would give them zero stars but it is not an option. I got acceptance insurance on 09/20/2022 paid 390.40 for the first payment. My next payment was do 11/05/2022 of 189 but would not let me make the payment. I received a letter in the mail that my application was never signed and that I needed to sign it. I showed them that the declaration page was signed on the original application and questioned why the rest would not show up. I was then told that sometimes the online application will do that. So if they are aware of the... read more
Business response:
******, thank you for your comments and our sincere apologies for the confusion surrounding changes to your policy. Please call us at 800-321-0899 so we can review your account and answer any questions you might have. We look forward to speaking with you.
My vehicle was involved in an accident on 9/2/22, with a person insured by acceptance, Getting ahold of acceptance was INCREDIbly hard, and i filed a claim with ***********(my insurance), they attempted multiple times to reach out to Acceptance where a claim was started from acceptance on 9/13/22, i have NEVERR EVER been contacted by acceptance and i NEVER EVER GOt in DIRECT contact with my adjuster EVER, ive left a few voicemails, i even called 19 times in ONE DAY, ive opted to speak with another member which left me on hol... read more
Business response:
*******, thank you for your feedback. Our records indicate that while there were some delays in obtaining the required paperwork, payment was issued for this claim on 12/19/22. If you need additional assistance, please call us at 800-779-2103. We're always happy to help.
To be honest I give them zero stars!!!! On July 27,2022 My son was involve car accident which a drunk driver hit me but the police put on the report both was at fault something I did not understand. I have some many different adjusters calling me and telling me different things. And then the young lady lied!!!!. She told she them she had driver license and insurance and which she did not. They denied my claim because my son was not on my insurance. I had full coverage and. And they agent stated I supposed had to requested un... read more
Business response:
*********, thank you for your review. When processing a claim, we are bound to the restrictions of the policy. "Full coverage" will not extend to unlisted household members who operate the motor vehicle insured by another member of the household. Please call us at 800-779-2103 so we can clarify this issue further and answer any questions. We look forward to hearing from you.
Me, my husband and two kids were in an accident with an Acceptance Insurance policy holder who was at fault and have had nothing but TERRIBLE service with every one of the adjusters and claims department workers... we have currently settled, but have been told it will take 7-10 business days for the lien to receive payoff! I am NOT happy at all considering this should be EXPEDITED since I was the one not at fault! Also was told that they have to wait on the title before they send me the check so I can get another vehicle! I ... read more
Business response:
********, thank you for your comments. We are reviewing all Better Business Bureau reviews to learn more about our customers' experiences. Although your claim is from 2022, we wanted to offer a brief explanation of the process. A copy of the title must be provided as verification that the owner (and all owners) are accounted for in regard to the settlement. Also, a letter of guarantee is also is required when settling a total loss claim, which is good for 10 days. This ensures the lien holder does not continue to charge inte... read more
Frequently asked questions about First Acceptance Insurance
How is First Acceptance Insurance rated?
First Acceptance Insurance has a 3.9 star rating with 1,704 reviews.
When is First Acceptance Insurance open?
First Acceptance Insurance is closed now. It will open at 8:00 a.m.