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First Acceptance Insurance
- Insurance
- Nashville, TN
About this business
Location details
3813 Green Hills Village Dr, Nashville, TN, 37215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 8:00 p.m. | |
| Tue | 6:00 a.m. to 8:00 p.m. | |
| Wed | 6:00 a.m. to 8:00 p.m. | |
| Thu | 6:00 a.m. to 8:00 p.m. | |
| Fri | 6:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
This insurance company has a lack of payment toward the body shop that I place my vehicle. The car is in the shop since 11/2023. I'm still paying the policy. But no cat. Although the car it's been fixed for hail damage Aceptance insurance has not give any contact towards paying the shop.
Business response:
Thank you for your comments. We need some additional information to find the correct claim that you have submitted. Please call us at 800-779-2103 so we can review your claim and provide you with an update. We look forward to speaking with you.
This is one of the worst insurance company I have ever dealt with. The agent, Alexa, and her lack of communication were problematic, as was her rudeness when I escalated my concerns to her supervisor. My claim was unnecessarily sent to the fraud department, only to be determined as legitimate. Yet, Sarah from the fraud department also exhibited poor communication. Now, three weeks later, I am still waiting for my claim to be processed despite having submitted all the required documents proving there was no fraud. They fail t... read more
Business response:
********, thank you for your feedback. Our records indicate that coverage was verified and pending receipt of the UMPD estimate to issue payment. Please call us at 800-779-2103 so we can answer any further questions. We look forward to speaking with you.
Don't let first acceptance rip you off. They say they are all about the customer but they have no care for their customers. I started coverage with first acceptance Dec 9, 2023. There were issues with getting the policy started so we decided to go with another insurance provider. We got coverage through a different provider and a few days later, acceptance debited funds from my wife's account. We have been fighting for almost 2 weeks to get our refund. I asked to speak to management 12 days ago. Today I was given a call by a... read more
If I could give zero stars I would! Insurance is in place to make sure life’s downfalls are made bearable. This company is a nightmare. Spend the extra money and feel secure when life happens.
Business response:
Thank you for letting us know about your recent experience with Acceptance Insurance. We work hard to provide amazing service for every customer. Please contact us at cs@acceptanceinsurance.com so we can provide the 5-star experience you deserve! Please include your name, account # (if applicable) and any relevant information that will help us serve you better. We look forward to hearing from you.
I’m so frustrated. I was hit by one of their insured in September. The guy did accept fault and I was issued a check for repairs, though it took quite a few phone calls to make that happen. Then I’m told because they only have an account with ***** rent a car I can’t use **********while my car is getting fixed. Of course there is no *****in my area. After many conversations with an Acceptance agent he left a message telling me I could use **********but would have to pay up front and get reimbursed. Well, he left that message... read more
Business response:
Thank you for your comments. Our records indicate that the rental invoice payment was issued on 1/4/24. If you have not received payment, please call us at 800-779-2103. We're always glad to help.
I will never ever again get insurance by this company. I will never turn anyone on to this insurance company. My car got stolen Sept 14th 2023 and was never recovered. Right now it's Dec 13th 2023 and I'm still waiting on my claim to be closed. I done paid three car notes, three months of insurance on a car that doesn't exist to me any more. These folks never answer the phone, nor keep in touch with you to make you feel at ease on the claim process. They blame each others departments for the reason why your claim is taking s... read more
Business response:
Thank you for your feedback. We are unable to find an active claim with the username provided, but would like to help. Please call us at 800-779-2103 so we can review your claim and provide you with an update. We look forward to speaking with you.
If I could give ZERO STARS, I would! I signed up for coverage from First Acceptance Insurance in September 2023 from the Sharon H*** office in PA, because they had given me the "cheapest" rate, dumb idea to look up auto quotes online! I ended up taking the car back that I bought and had the policy on, cancelled the insurance that next day on October 4th, 2023, which just so happened to be a day after my account was debited for the month of October, was told I would receive a refund within 10 to 15 business days, signed all o... read more
Don’t waste your time, pay extra money and get the real deal.
Business response:
Thank you for letting us know about your recent experience with Acceptance Insurance. We work hard to provide amazing service for every customer. Please contact us at cs@acceptanceinsurance.com so we can provide the 5-star experience you deserve! Please include your name, account # (if applicable) and any relevant information that will help us serve you better. We look forward to hearing from you.
They charged me $421 for 1 month of insurance bc they added fees I was not told about for 3 months o had been paying 337 not even full coverage then all out of no where 421 stay way they do not care
Frequently asked questions about First Acceptance Insurance
How is First Acceptance Insurance rated?
First Acceptance Insurance has a 3.8 star rating with 1,983 reviews.
When is First Acceptance Insurance open?
First Acceptance Insurance is open now. It will close at 5:00 p.m.