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First Acceptance Insurance
- Insurance
- Nashville, TN
About this business
Location details
3813 Green Hills Village Dr, Nashville, TN, 37215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 8:00 p.m. | |
| Tue | 6:00 a.m. to 8:00 p.m. | |
| Wed | 6:00 a.m. to 8:00 p.m. | |
| Thu | 6:00 a.m. to 8:00 p.m. | |
| Fri | 6:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
Don’t waste your time, pay extra money and get the real deal.
Business response:
Thank you for letting us know about your recent experience with Acceptance Insurance. We work hard to provide amazing service for every customer. Please contact us at cs@acceptanceinsurance.com so we can provide the 5-star experience you deserve! Please include your name, account # (if applicable) and any relevant information that will help us serve you better. We look forward to hearing from you.
They charged me $421 for 1 month of insurance bc they added fees I was not told about for 3 months o had been paying 337 not even full coverage then all out of no where 421 stay way they do not care
I was looking for full coverage auto insurance so I talked to a Sales Rep. and price was low so i signed up.THE SALES REP KNEW HE WAS HUSTLING ME. The same day found out It was not the insurance I needed. I called back and cancelled the same day. I talked to a rep.and told i would get a call back or email. I received a email from someone at Acceptance insurance stating "Email me your name,date and policy # for a full refund". I complied. So 5 days later I checked on status of refund. I got the run around then after being on ... read more
If I could leave zero I would. DO NOT I REPEAT DO NOT!!! It's for your own good. I explained to the sales rep exactly what I needed on my policy, when I was quoted, I asked again about the specifics of the policy, due to my driving history I have specific things I HAVE TO HAVE, he assured me it was. So I made my payment, a day later I realized the specific were NOT on the policy, so they said it would cost more, so I paid again. A few days later they still did not have everything I needed on my policy and when they said they... read more
I got a non owner policy with them on September 7th and my next payment was due on September 22nd. I received a notice stating that my policy would lapse on October 7th. I called today on October 5th and was told that my policy had lapsed at 12:01 am today! Customer service explained that I have an “ Equity Policy”. No one could properly explain what this is or why my payment is due 2 weeks after my down payment. I was also told that I would not get a cheaper policy with any other insurance company. They are the worst!! I ch... read more
Business response:
Thank you for your feedback. We'd like to learn more about your experience. Please call us at 800-321-0899 so we can review your account and answer any questions. We look forward to speaking with you soon.
I was hit on Thursday 9/21/2023. I filed a claim on Thursday as well. It is now Tuesday 9/26 and I have not heard a peep from them. They want my money, but do NOT want to contact you when it's time to use the insurance. The accident isn't even my fault. My car is BRAND NEW. A 2023. Don't get this insurance if you want to talk to someone. This is my first accident and I don't know what I am supposed to do...
Business response:
******, thank you for your feedback. Our records indicate that an adjuster spoke with you on 9.28.23 and is working to issue payment. If this is incorrect, please call us at 800-779-2103 so we can review your claim and provide you with an update. We look forward to speaking with you.
I was lied to by a person at acceptance when buying a car. I was told that they are not doing full coverage in GA when I was getting it but that someone could call me back in a few days to get set up for full coverage. I called the next day because the bank wouldn’t let me take the car without full coverage they then told me they don’t do full coverage on any car 2018 or newer. I was mislead by them, then when I told them the next day only 13 hours after I left the dealership to cancel my policy they took half of what I paid... read more
It’s taken over a month to “investigate my claim” and no word from my adjuster. Terrible company.
Business response:
*****, thank you for your feedback. Investigations are a required step in the claims process, and we appreciate your patience as it is completed. Please call us at 800-779-2103 so we can review your claim and provide any updates. We're always happy to help!
This insurance company *****!!! The adjuster and the investigators!! I wrecked my vehicle and had full coverage and they still refuses to go do an estimate on my vehicle it’s been 3 weeks now!! Please do not use this company!! It’s plenty of good insurance out here and acceptance is not one of them!!! They *****!! They all about payments and not about the customers!! Acceptance *****!!!! I wish I could’ve thought about choosing another insurance for my vehicle I wasted my money with and time investing in them!! ACCEPTANCE NE... read more
Business response:
********, thank you for your comments. We work hard to settle claims in a fair and timely manner; however, we are bound by the parameters set forth in the claimant's policy. Our records indicate that a Supervisor spoke with you on September 7 and provided you with additional information. If you still need assistance, please call us at 800-779-2103. We're always glad to help.
Frequently asked questions about First Acceptance Insurance
How is First Acceptance Insurance rated?
First Acceptance Insurance has a 3.8 star rating with 1,730 reviews.
When is First Acceptance Insurance open?
First Acceptance Insurance is closed now. It will open at 6:00 a.m.