First Acceptance Insurance

Melissa V 

on BBB

2 years ago

I would do a zero if I could. At the end of April of 2022 a truck hit a deer and it in turned hit the passenger side of my truck. I got an appointment with a body shop who hard such a hard time I was asked to pick up my truck. The second body shop choice said they do not work with acceptance. Now a year later my truck is at a body shop. The supplement was approved after making a few calls from both myself and the body shop. Now two weeks my truck is done and every adjuster no longer works there and the new adjuster has to re... read more

Perkayja G. 

on BBB

2 years ago

I was involved in a hit and run by one of their policy holders February of 2023 after being informed that the driver was not on the policy the car is in someone else's name I decided to get a lawyer I have settled my claim as of this far but acceptance has Taken 2 months to mail me something as simple as my rental car reimbursement from when I had to rent a car out of pocket while my car was being repaired I am very fortunate that I do not have this company as my car insurance but I also see that if you are in an accident wi... read more

Cheryl P 

on BBB

2 years ago

Terrible just terrible. Their client rearended me on June 22nd. I have been going back and forth with the adjuster. I have submitted photos on June 23rd. When I go to the app to upload picture it does not recognize my address so I sent my photos to my adjuster Brandon S****** as requested. It’s is now July 11th and my claim got denied because I didn’t upload photos when I sent them via email because the app doesn’t work as directed. It’s a run around with them. Keep telling me if I wanted done sooner I should go through my o... read more

Amanda L 

on BBB

2 years ago

By far the worst company I've dealt with. I pay 280 a month, now that I've had an accident,they didn't put me in a rental with I have that coverage. Want me to get my own then they will refund me 12$ a day on it. They won't answer calls ,now my car is totaled , not only am I having to pay my deductible but also 1088$ and 527$ for tow and conditions of car. This is upsurd 

Kyle S 

on BBB

2 years ago

I wish I could go lower. They like to do a bait and switch with pricing. Go somewhere else because the insurance is sub par, sky high, and they won’t do full coverage on anything aged in the past 5 years. They are just garbage. If you have them start running and run fast. 

kendra w 

on BBB

2 years ago

I have an ongoing claim and have been ignored for the past week trying to respond back to a voice message i received. The adjuster have not contact me back after several attempts. I contact a supervisor and i'm still waiting but they have no problem harassing you for payment. This doesn't make sense. I will be contacting a lawyer to see to it that by claim is handled. I would not recommend this company. It should not be this hard to get help. 

Carla L 

on BBB

2 years ago

Worst insurance company ever. I tried to get them to take a partial payment they asked me why would I need to do that? And refused to take it. Rudest staff, constantly transferring you they can not help you. I have never seen a worst customer service in my life. Staff will literally argue with you very unprofessional. I’m not sure if this is a real insurance company at this point I’m shopping for a new one! DO NOT use acceptance! 

Sevan S 

on BBB

2 years ago

Customer service is horrible. They are not in 2023 when it comes to signing documents , You have to go in to a local office. No thanks! Not to mention , I did not get any documents via the mail from them. I’m going back to *****. 

Deangelo F 

on BBB

2 years ago

This is the worst insurance company I’ve ever had never choose acceptance