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First Acceptance Insurance
- Insurance
- Nashville, TN
About this business
Location details
3813 Green Hills Village Dr, Nashville, TN, 37215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 8:00 p.m. | |
| Tue | 6:00 a.m. to 8:00 p.m. | |
| Wed | 6:00 a.m. to 8:00 p.m. | |
| Thu | 6:00 a.m. to 8:00 p.m. | |
| Fri | 6:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
Don't let first acceptance rip you off. They say they are all about the customer but they have no care for their customers. I started coverage with first acceptance Dec 9, 2023. There were issues with getting the policy started so we decided to go with another insurance provider. We got coverage through a different provider and a few days later, acceptance debited funds from my wife's account. We have been fighting for almost 2 weeks to get our refund. I asked to speak to management 12 days ago. Today I was given a call by a... read more
If I could give zero stars I would! Insurance is in place to make sure life’s downfalls are made bearable. This company is a nightmare. Spend the extra money and feel secure when life happens.
Business response:
Thank you for letting us know about your recent experience with Acceptance Insurance. We work hard to provide amazing service for every customer. Please contact us at cs@acceptanceinsurance.com so we can provide the 5-star experience you deserve! Please include your name, account # (if applicable) and any relevant information that will help us serve you better. We look forward to hearing from you.
I’m so frustrated. I was hit by one of their insured in September. The guy did accept fault and I was issued a check for repairs, though it took quite a few phone calls to make that happen. Then I’m told because they only have an account with ***** rent a car I can’t use **********while my car is getting fixed. Of course there is no *****in my area. After many conversations with an Acceptance agent he left a message telling me I could use **********but would have to pay up front and get reimbursed. Well, he left that message... read more
Business response:
Thank you for your comments. Our records indicate that the rental invoice payment was issued on 1/4/24. If you have not received payment, please call us at 800-779-2103. We're always glad to help.
I will never ever again get insurance by this company. I will never turn anyone on to this insurance company. My car got stolen Sept 14th 2023 and was never recovered. Right now it's Dec 13th 2023 and I'm still waiting on my claim to be closed. I done paid three car notes, three months of insurance on a car that doesn't exist to me any more. These folks never answer the phone, nor keep in touch with you to make you feel at ease on the claim process. They blame each others departments for the reason why your claim is taking s... read more
Business response:
Thank you for your feedback. We are unable to find an active claim with the username provided, but would like to help. Please call us at 800-779-2103 so we can review your claim and provide you with an update. We look forward to speaking with you.
If I could give ZERO STARS, I would! I signed up for coverage from First Acceptance Insurance in September 2023 from the Sharon H*** office in PA, because they had given me the "cheapest" rate, dumb idea to look up auto quotes online! I ended up taking the car back that I bought and had the policy on, cancelled the insurance that next day on October 4th, 2023, which just so happened to be a day after my account was debited for the month of October, was told I would receive a refund within 10 to 15 business days, signed all o... read more
Don’t waste your time, pay extra money and get the real deal.
Business response:
Thank you for letting us know about your recent experience with Acceptance Insurance. We work hard to provide amazing service for every customer. Please contact us at cs@acceptanceinsurance.com so we can provide the 5-star experience you deserve! Please include your name, account # (if applicable) and any relevant information that will help us serve you better. We look forward to hearing from you.
They charged me $421 for 1 month of insurance bc they added fees I was not told about for 3 months o had been paying 337 not even full coverage then all out of no where 421 stay way they do not care
I was looking for full coverage auto insurance so I talked to a Sales Rep. and price was low so i signed up.THE SALES REP KNEW HE WAS HUSTLING ME. The same day found out It was not the insurance I needed. I called back and cancelled the same day. I talked to a rep.and told i would get a call back or email. I received a email from someone at Acceptance insurance stating "Email me your name,date and policy # for a full refund". I complied. So 5 days later I checked on status of refund. I got the run around then after being on ... read more
If I could leave zero I would. DO NOT I REPEAT DO NOT!!! It's for your own good. I explained to the sales rep exactly what I needed on my policy, when I was quoted, I asked again about the specifics of the policy, due to my driving history I have specific things I HAVE TO HAVE, he assured me it was. So I made my payment, a day later I realized the specific were NOT on the policy, so they said it would cost more, so I paid again. A few days later they still did not have everything I needed on my policy and when they said they... read more
Frequently asked questions about First Acceptance Insurance
How is First Acceptance Insurance rated?
First Acceptance Insurance has a 3.8 star rating with 1,795 reviews.
When is First Acceptance Insurance open?
First Acceptance Insurance is closed now. It will open at 6:00 a.m.