First Acceptance Insurance

Sherman P 

on BBB

2 years ago

Please if your thinking about going with this insurance company don’t do it we’re not lying about these scammers. On Dec9-2022 a guy hit me while I was making a left turn the crazy thing is he was behind me an thought I was making a right turn he said.. let me say the state of Georgia works with these thieves to take our money. Car wasn’t paid off until 3 and a half months later no medical no help not one care in the world nobody ever contacted me at all I received two phone calls I had a 2015 *****camaro with 100000miles th... read more

Henry G 

on BBB

2 years ago

The worst customer service I ever deal with it!!. *****you guys don’t or shouldn’t be on business ???????????? 

Elizabeth T 

on BBB

2 years ago

Ended up going with my own ***** ****auto insurance since after initial call to Acceptance the day their customer hit me, no one contacted me for 2 weeks except to send a few texts that their liability investigation was still ongoing. I was able to take my car to the auto repair shop the same day I contacted my own ***** ****agent. 

Tee S 

on BBB

2 years ago

This is the worst company I’ve ever had to deal with. Their customer hit my car and they have messed with me the entire process. 2 months later and nothing has even been done to fix my car yet. They do not communicate or respond to emails or voicemails. Rude and unprofessional. A real bottom of the barrel company. If you ever get hit by someone with this insurance just do yourself a favor and go ahead and get your insurance company involved because they don’t know what they’re doing and will ruin your car. I’m not even mad, ... read more

DANIEL W 

on BBB

2 years ago

I WOULD GIVE A ZERO IF I COULD. WHEN I MADE MY FIRST PAYMENT VIA MY BANK ONLINE PAYMENT THEY CLAIMED THEY NEVER GOT THE CHECK AND MY INSURANCE COVERAGE LAPSED SO I HAD NO INSURANCE FOR 3 WEEKS. WHEN I NOTICED MY CHECK HAD NOT BEEN CASHED I CALLED THEM AND THEY SAID MY INSURANCE HAD LAPSED AND I HAD TO PAY EXTRA TO BE REINSTATED. I RECEIVED NO CALL FROM THEM GIVING ME A HEADS UP ABOUT NOT RECEIVING MY PAYMENT. SO WHEN I WENT TO CANCEL MY INSURANCE WITH THEM AND ADD MY CAR TO ***********, ALL I GOT WAS A SONG AND DANCE ABOUT E... read more

Steve D 

on BBB

2 years ago

I am shocked that this company is allowed to operate. I was reared ended while stopped at a Red Light going in 3 months ago, and I am still fighting with them for reimbursement. I have left over a dozen emails and phone calls, and only one time have I ever received a callback. If there are any ongoing class action lawsuits, please reach out 

Angela K 

on BBB

2 years ago

I would give them zero stars but it is not an option. I got acceptance insurance on 09/20/2022 paid 390.40 for the first payment. My next payment was do 11/05/2022 of 189 but would not let me make the payment. I received a letter in the mail that my application was never signed and that I needed to sign it. I showed them that the declaration page was signed on the original application and questioned why the rest would not show up. I was then told that sometimes the online application will do that. So if they are aware of the... read more

Zachary D 

on BBB

2 years ago

My vehicle was involved in an accident on 9/2/22, with a person insured by acceptance, Getting ahold of acceptance was INCREDIbly hard, and i filed a claim with ***********(my insurance), they attempted multiple times to reach out to Acceptance where a claim was started from acceptance on 9/13/22, i have NEVERR EVER been contacted by acceptance and i NEVER EVER GOt in DIRECT contact with my adjuster EVER, ive left a few voicemails, i even called 19 times in ONE DAY, ive opted to speak with another member which left me on hol... read more

Stephanie M 

on BBB

2 years ago

To be honest I give them zero stars!!!! On July 27,2022 My son was involve car accident which a drunk driver hit me but the police put on the report both was at fault something I did not understand. I have some many different adjusters calling me and telling me different things. And then the young lady lied!!!!. She told she them she had driver license and insurance and which she did not. They denied my claim because my son was not on my insurance. I had full coverage and. And they agent stated I supposed had to requested un... read more