This profile has been claimed by the business owner or representative.
First Acceptance Insurance
- Insurance
- Nashville, TN
About this business
Location details
3813 Green Hills Village Dr, Nashville, TN, 37215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 8:00 p.m. | |
| Tue | 6:00 a.m. to 8:00 p.m. | |
| Wed | 6:00 a.m. to 8:00 p.m. | |
| Thu | 6:00 a.m. to 8:00 p.m. | |
| Fri | 6:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
I got a non owner policy with them on September 7th and my next payment was due on September 22nd. I received a notice stating that my policy would lapse on October 7th. I called today on October 5th and was told that my policy had lapsed at 12:01 am today! Customer service explained that I have an “ Equity Policy”. No one could properly explain what this is or why my payment is due 2 weeks after my down payment. I was also told that I would not get a cheaper policy with any other insurance company. They are the worst!! I ch... read more
Business response:
Thank you for your feedback. We'd like to learn more about your experience. Please call us at 800-321-0899 so we can review your account and answer any questions. We look forward to speaking with you soon.
I was hit on Thursday 9/21/2023. I filed a claim on Thursday as well. It is now Tuesday 9/26 and I have not heard a peep from them. They want my money, but do NOT want to contact you when it's time to use the insurance. The accident isn't even my fault. My car is BRAND NEW. A 2023. Don't get this insurance if you want to talk to someone. This is my first accident and I don't know what I am supposed to do...
Business response:
******, thank you for your feedback. Our records indicate that an adjuster spoke with you on 9.28.23 and is working to issue payment. If this is incorrect, please call us at 800-779-2103 so we can review your claim and provide you with an update. We look forward to speaking with you.
I was lied to by a person at acceptance when buying a car. I was told that they are not doing full coverage in GA when I was getting it but that someone could call me back in a few days to get set up for full coverage. I called the next day because the bank wouldn’t let me take the car without full coverage they then told me they don’t do full coverage on any car 2018 or newer. I was mislead by them, then when I told them the next day only 13 hours after I left the dealership to cancel my policy they took half of what I paid... read more
It’s taken over a month to “investigate my claim” and no word from my adjuster. Terrible company.
Business response:
*****, thank you for your feedback. Investigations are a required step in the claims process, and we appreciate your patience as it is completed. Please call us at 800-779-2103 so we can review your claim and provide any updates. We're always happy to help!
This insurance company *****!!! The adjuster and the investigators!! I wrecked my vehicle and had full coverage and they still refuses to go do an estimate on my vehicle it’s been 3 weeks now!! Please do not use this company!! It’s plenty of good insurance out here and acceptance is not one of them!!! They *****!! They all about payments and not about the customers!! Acceptance *****!!!! I wish I could’ve thought about choosing another insurance for my vehicle I wasted my money with and time investing in them!! ACCEPTANCE NE... read more
Business response:
********, thank you for your comments. We work hard to settle claims in a fair and timely manner; however, we are bound by the parameters set forth in the claimant's policy. Our records indicate that a Supervisor spoke with you on September 7 and provided you with additional information. If you still need assistance, please call us at 800-779-2103. We're always glad to help.
Under no circumstances should one ever consider having insurance with this company. This company is completely unorganized and anything that they tell you is a complete lie. As I said earlier never choose this company regardless of the price.
Business response:
****, thank you for your comments. We want every customer to have a great experience with us and are disappointed that this wasn't your experience. Our records indicted your policy has been canceled and all refunds have been processed. Please call us at 800-321-0899 if we can be of any additional assistance. We're always happy to help!
I would do a zero if I could. At the end of April of 2022 a truck hit a deer and it in turned hit the passenger side of my truck. I got an appointment with a body shop who hard such a hard time I was asked to pick up my truck. The second body shop choice said they do not work with acceptance. Now a year later my truck is at a body shop. The supplement was approved after making a few calls from both myself and the body shop. Now two weeks my truck is done and every adjuster no longer works there and the new adjuster has to re... read more
Business response:
*******, thank you for your review. Our records indicate that our appraiser spoke with the body shop on July 17, 2023, and we are awaiting supplement supports from the body shop to finalize review and approve payment. Please contact us at 800-779-2103 if we can answer any other questions. We hope to hear from you soon.
I was involved in a hit and run by one of their policy holders February of 2023 after being informed that the driver was not on the policy the car is in someone else's name I decided to get a lawyer I have settled my claim as of this far but acceptance has Taken 2 months to mail me something as simple as my rental car reimbursement from when I had to rent a car out of pocket while my car was being repaired I am very fortunate that I do not have this company as my car insurance but I also see that if you are in an accident wi... read more
Business response:
********, thank you for your review. We're unable to find a claim with the username provided, but would like to help. Please call us at 800-779-2103 so we can find the correct claim and provide you with an update on its status. We're always happy to help.
Terrible just terrible. Their client rearended me on June 22nd. I have been going back and forth with the adjuster. I have submitted photos on June 23rd. When I go to the app to upload picture it does not recognize my address so I sent my photos to my adjuster Brandon S****** as requested. It’s is now July 11th and my claim got denied because I didn’t upload photos when I sent them via email because the app doesn’t work as directed. It’s a run around with them. Keep telling me if I wanted done sooner I should go through my o... read more
Business response:
******, we appreciate your comments. We're unable to find a claim with the username provided but would like to help. Please call us at 800-7790-2103 so we can review your claim and provide you with an update. We look forward to speaking with you.
Frequently asked questions about First Acceptance Insurance
How is First Acceptance Insurance rated?
First Acceptance Insurance has a 3.8 star rating with 1,795 reviews.
When is First Acceptance Insurance open?
First Acceptance Insurance is closed now. It will open at 6:00 a.m.