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First Acceptance Insurance
- Insurance
- Nashville, TN
About this business
First Acceptance Insurance Company (FAIC), located at 3813 Green Hills Village Dr, Nashville, TN, underwrites and services insurance policies and related products sold by Independent Agents. For more than 50 years, FAIC has brought peace of mind into neighborhoods just like yours. We are focused on developing long-term relationships with our valued customers, including those who might need flexible payment schedules or have a few bumps on their record. From answering questions about your policy to settling your claim, FAIC i... read more
Location details
3813 Green Hills Village Dr, Nashville, TN, 37215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 8:00 p.m. | |
| Tue | 6:00 a.m. to 8:00 p.m. | |
| Wed | 6:00 a.m. to 8:00 p.m. | |
| Thu | 6:00 a.m. to 8:00 p.m. | |
| Fri | 6:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
Acceptance Insurance is a scam. The insurance rates are extremely high for such poor quality insurance. I been with Acceptance on and off for along time. I have seen how much the customer service and the insurance prices have changed over the years. Some of the customer service reps are not friendly and do not know how to answer questions. Instead of trying to assist, your call could be transferred to an unknown department...The hold time to speak to a live CS rep could take up to 15 minutes or longer. I am actively seeking ... read more
I got a policy on the 8th of April and then had to pay again 10 days later I never knew you pay car insurance every 10 days I was told I would be paying 7th of every month I call to talk to TIm downtown Nashville location which is rude and didn’t explain to me they’ll be taken 234 out of my account every 10 days
The insurance is way over priced, the customer service is ok. You’ll get some nice reps but most reps don’t know the correct information and will not help you. I had to call 3 times to speak to someone about canceling my insurance with them since each rep told me 3 different things to be able to cancel it.
Acceptance insurance is nothing but a scam they’re insurer damage my car no help at all I constantly call and call never get a answer or response from the adjuster finally spoke to someone just to find out they not accepting liability even tho they’re insurer was at fault because he had a non owner policy and he borrowed a friend vehicle who didn’t have insurance so now I’m out a car and all because they refuse to cover for they’re insurer but according to research and talking to different insurance companies Nonowner car in... read more
I was hit as a pedestrian on December 10, 2022 and have not been able to get a response or any type of service from Acceptance. Because Florida is a no fault state I had to file with my insurance for them to cover me but could never get anyone to respond to emails and calls. I finally got to the point where I wanted to cancel and just get my money back and still could not reach anyone or get a response until they sent a message saying that my insurance was about to be cancelled due to nonpayment and they were reporting me to... read more
I’m dealing with a theft claim and so far I’ve gotten no help. Haven’t heard from the acceptance agent Robert S****** and I’ve called, left voicemails and reached out in emails. NOTHING!!!
Please if your thinking about going with this insurance company don’t do it we’re not lying about these scammers. On Dec9-2022 a guy hit me while I was making a left turn the crazy thing is he was behind me an thought I was making a right turn he said.. let me say the state of Georgia works with these thieves to take our money. Car wasn’t paid off until 3 and a half months later no medical no help not one care in the world nobody ever contacted me at all I received two phone calls I had a 2015 *****camaro with 100000miles th... read more
The worst customer service I ever deal with it!!. *****you guys don’t or shouldn’t be on business ????????????
Ended up going with my own ***** ****auto insurance since after initial call to Acceptance the day their customer hit me, no one contacted me for 2 weeks except to send a few texts that their liability investigation was still ongoing. I was able to take my car to the auto repair shop the same day I contacted my own ***** ****agent.
Frequently asked questions about First Acceptance Insurance
How is First Acceptance Insurance rated?
First Acceptance Insurance has a 3.9 star rating with 1,669 reviews.
When is First Acceptance Insurance open?
First Acceptance Insurance is open now. It will close at 8:00 p.m.