First Acceptance Insurance

Cynthia M 

on BBB

2 years ago

I’m so frustrated. I was hit by one of their insured in September. The guy did accept fault and I was issued a check for repairs, though it took quite a few phone calls to make that happen. Then I’m told because they only have an account with ***** rent a car I can’t use **********while my car is getting fixed. Of course there is no *****in my area. After many conversations with an Acceptance agent he left a message telling me I could use **********but would have to pay up front and get reimbursed. Well, he left that message... read more

Mark A 

on BBB

2 years ago

I will never ever again get insurance by this company. I will never turn anyone on to this insurance company. My car got stolen Sept 14th 2023 and was never recovered. Right now it's Dec 13th 2023 and I'm still waiting on my claim to be closed. I done paid three car notes, three months of insurance on a car that doesn't exist to me any more. These folks never answer the phone, nor keep in touch with you to make you feel at ease on the claim process. They blame each others departments for the reason why your claim is taking s... read more

Jennifer L 

on BBB

2 years ago

If I could give ZERO STARS, I would! I signed up for coverage from First Acceptance Insurance in September 2023 from the Sharon H*** office in PA, because they had given me the "cheapest" rate, dumb idea to look up auto quotes online! I ended up taking the car back that I bought and had the policy on, cancelled the insurance that next day on October 4th, 2023, which just so happened to be a day after my account was debited for the month of October, was told I would receive a refund within 10 to 15 business days, signed all o... read more

Diann B 

on BBB

2 years ago

Don’t waste your time, pay extra money and get the real deal. 

Michael S 

on BBB

2 years ago

They charged me $421 for 1 month of insurance bc they added fees I was not told about for 3 months o had been paying 337 not even full coverage then all out of no where 421 stay way they do not care 

Roland S 

on BBB

2 years ago

I was looking for full coverage auto insurance so I talked to a Sales Rep. and price was low so i signed up.THE SALES REP KNEW HE WAS HUSTLING ME. The same day found out It was not the insurance I needed. I called back and cancelled the same day. I talked to a rep.and told i would get a call back or email. I received a email from someone at Acceptance insurance stating "Email me your name,date and policy # for a full refund". I complied. So 5 days later I checked on status of refund. I got the run around then after being on ... read more

Aliya B 

on BBB

2 years ago

If I could leave zero I would. DO NOT I REPEAT DO NOT!!! It's for your own good. I explained to the sales rep exactly what I needed on my policy, when I was quoted, I asked again about the specifics of the policy, due to my driving history I have specific things I HAVE TO HAVE, he assured me it was. So I made my payment, a day later I realized the specific were NOT on the policy, so they said it would cost more, so I paid again. A few days later they still did not have everything I needed on my policy and when they said they... read more

Monique H 

on BBB

2 years ago

I got a non owner policy with them on September 7th and my next payment was due on September 22nd. I received a notice stating that my policy would lapse on October 7th. I called today on October 5th and was told that my policy had lapsed at 12:01 am today! Customer service explained that I have an “ Equity Policy”. No one could properly explain what this is or why my payment is due 2 weeks after my down payment. I was also told that I would not get a cheaper policy with any other insurance company. They are the worst!! I ch... read more

Amanda D 

on BBB

2 years ago

I was hit on Thursday 9/21/2023. I filed a claim on Thursday as well. It is now Tuesday 9/26 and I have not heard a peep from them. They want my money, but do NOT want to contact you when it's time to use the insurance. The accident isn't even my fault. My car is BRAND NEW. A 2023. Don't get this insurance if you want to talk to someone. This is my first accident and I don't know what I am supposed to do...