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Firstmark Credit Union
- Credit Unions
- San Antonio, TX
About this business
Location details
2023 Gold Canyon Dr, San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My FirstMark Credit Union Representatives, there were more than one that assisted me, Expressed Excellent Customer Service Skills, Were Very Professional and Friendly, and made my Telephone Experience a Very Pleasant One. I always Experience The Best Service From Firstmark Credit Union each and every time that I am in need of any assistance. Please Keep Up The Great Work!Â
Business response:
Hey Fernando, thank you so much for recognizing our team's excellent customer service! We deeply value your continued trust in Firstmark.Â
Very painless. Very helpful in completing the changes i needed. I would recommend bringing back the customer sign that you had before. Standing in line is a waste of time. Taking the space of those getting to the window for money transactions.Â
Business response:
Thank you for the recommendation, Sylvia! We appreciate your positive experience and will pass along your feedback about the customer sign.Â
Service was very fast and Mrs. Hernandez explained in detail all that I did not understand.Â
Business response:
Hey Chris, we are glad to hear Mrs. Hernandez provided fast service and clear explanations for your questions.Â
First of all you all have a great team. Christina Mason was a wonderful person that help me get my account and help me put it on my phone she went way and above in helping me. She deserves 5 stars. Thank you for accepting me to be part of the Firstmark Credit Union family.Â
Business response:
Thanks for highlighting Christina Mason's exceptional service. We're thrilled to have you as a member of Firstmark!Â
Leo gave us information on accounts that would give us the best interest rates.Â
Business response:
Thank you for your wonderful feedback. We're thrilled that Leo provided excellent guidance on our best accounts.Â
Representative was cordial and efficient. excellent service!Â
Business response:
Thank you for your wonderful feedback! We appreciate you recognizing our representative's cordial and efficient service.Â
Very prompt attention, Jonathan was friendly and informative. Got a response the next morning with the approval đź‘ŤÂ
Business response:
Thank you for highlighting Jonathan's friendly service and prompt approval process. We appreciate you sharing your positive experience.Â
Pleasant experience Very simple and professionalÂ
Business response:
Victor, we are so happy to hear you found our service to be simple and professional. We appreciate your feedback!Â
I have been with FirstMark (FM) for over 10 years! They are always there to serve their members as best as they can! If you are not part of FM, then I would recommend run don’t walk to your nearest credit union location and sign up! Shout out to Monica and her team ! Excellence all the way around!Â
Business response:
Rahul, thank you for sharing your loyalty for over 10 years! We'll pass your kind words to Monica and her team. Thank you for trusting Firstmark!Â
Frequently asked questions about Firstmark Credit Union
How is Firstmark Credit Union rated?
Firstmark Credit Union has a 4.5 star rating with 5,939 reviews.Â
When is Firstmark Credit Union open?
Firstmark Credit Union is closed now. It will open at 9:00 a.m.Â