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Firstmark Credit Union
- Credit Unions
- San Antonio, TX
About this business
In 1932, ten teachers signed a charter to begin San Antonio Teachers Credit Union and served members from the original location at Fox Tech High School. Firstmark has grown the initial $475 investment to almost 100,000 members and over $1 billion in assets and continues to advance a legacy of helping members live out the highest vision for themselves. Today, the Firstmark Foundation, a 501(c)(3) Public Charity, exists to make a tangible, positive impact in the education community through the collective support of the members... read more
Location details
2023 Gold Canyon Dr., San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
First of all I pay and bank online...and the online app and site lock me out over and over....secondly they charge you 10.75 cents to pay over the phone....so you have to physically be present to pay...so I'm paying this off quick...
Response time to complaint is completely unacceptable.
today I definitely had one of the worst customer service experiences with this bank. I had to call four different times on occasions just to get help with my one issue and at the end of the day my issue is still not resolved. I was hung up on. I was told that I was going to be given a call back and was never given a call back. it's horrible service and I definitely am going to be looking for a different bank
URGENT! Need to get someone to call me back asap to talk about issue going on since last year. You reported late payments to my credit when it was not my fault. You made changes to my account without my concent or notice. Plus I have already taken care of the issue you caused and I was told that I was not going to be reported late.
Beyond annoyed with their customer service. Had a small issue with my account. Fixed it. They said my debit card was "good to go". Got declined at the store. Called. Again. Said. "It's fixed". And. Again. Declined. Went to the atm to get money out instead. Kept my card. REALLY. Maybe this will get someone's attention and my issue will be actually "fixed"
Bank charges 2( -$28) ($56) overdraft fee for a $1.88 debit card charge bringing the account tp -$57.88. Asked them the reason for me been charged both fees on one overdraft ? Answer was the system does not understand logic. The Mgr I spoke to on phone went ahead and said "if you like call a thousand times, fee will not be waived cos it is not bank error" . Simple Maths.. overdraft $1.88 is only supposed to incur a $28 fee not a double charge. I would not have my enemy bank with FirstMark CU. Terrible experience
Frequently asked questions about Firstmark Credit Union
How is Firstmark Credit Union rated?
Firstmark Credit Union has a 4.8 star rating with 698 reviews.
When is Firstmark Credit Union open?
Firstmark Credit Union is open now. It will close at 4:00 p.m.