This profile has been claimed by the business owner or representative.
Firstmark Credit Union
- Credit Unions
- San Antonio, TX
About this business
Location details
2023 Gold Canyon Dr., San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Some of the worst colustomer service anywhere!!!
Business response:
Hi, Rose. We have seen your posts here and on Yelp and would like to help. However, we will still need your contact information to be able to do that. You can send your information to social@firstmarkcu.org. We look forward to hearing from you.
Customer service is TERRIBLE. I’ve been trying to get in contact with someone at the credit union for 1 week. I’ve left my call back number but NEVER receive a call back. I’ve waited on hold for hours. No one will pickup.
Business response:
Hello, Kelley. We apologize for the extended wait times. Due to the current state, we are receiving a lot more calls than usual. Please send us a direct message with your contact number along with your question and I’ll make sure you get a proper response. -Brian
The worst banking establishment with which I have been associated. Modified my account number and supposedly notified me by mail. Not notified me of the new account number, notified me that it changed. Can you imagine writing a check using your original account number and then it changes? Fortunately, I found out when trying to do an electronic transfer into the account, which was rejected. When I called to find out why it was rejected, I was told the only way to know the new account number was to call in and ask, as it is n... read more
Business response:
Hello, Mr. Cash. I would like to have a member of our management team connect with you regarding your experience. What would be the best time to call you today? Please send me a DM with the best number to reach you at. -Donna
Horrible with members with credit cards. I’ve been trying to pay by balance down, not using my card. The lowered my limit 3 times in one year so that it would look like my card was maxed out. This makes my credit look bad. Paid $300 in January when my minimum amount due is $25, only to get a letter that my card would not be renewed. Makes no sense. I’m glad the other credit unions I bank with are not like this.
Business response:
Hello, Ms. Pieher. We would like to speak with you about your credit card to discuss your experience. As a member, we want to provide you with the best member experience and look forward to clarifying the issues you have stated. Please direct message us with a good contact number and time to reach you. Thank you.
For all my Military, Military Families, Veterans and retirees...avoid Firstmark at all costs when it comes to car loans. The policies towards military, especially those on official PCS orders is appalling and disrespectful. I will NEVER use this credit union again, I don’t care how good their rates are, what I have had to go through with them regarding my car loan has been horrific and extremely stressful.
Business response:
Hello, Ms. Harr. We were able to speak with you about your issue and appreciate you letting us know of your experience. Please let us know if there is anything else we could assist you with. Thank you for your service and best of luck!
Since this bank changed from teachers credit union it has gone down hill. They are horrible to work with and you are just a number. I have been a member for 40 years but as soon as I pay my credit card off I’m not returning. I’ve already closed my other accounts with them.
Business response:
Hi Tove, I am very sorry to hear of your bad experience with us. Have you had the opportunity to speak with a member of our management staff? We would like the opportunity to learn more about your time with us. 40 years is a long time and we would be sorry to lose you as a member. If you would like, please send me a direct message and I will prioritize your message first thing Tuesday morning. (Monday is a federal holiday) I will look for your message. Thank you, Donna
Address customer concerns.
They absolutely are the worst and their employees are extremely unfriendly and not helpful. DON’T BANK HERE!
Business response:
Hello, Ms. Gonzalez. We would like to change your view of us and learn more about your recent experience. Please send us a direct message with more information along with your phone number. We look forward to speaking with you.
Worst bank ever. Unreliable. Never choose this bank.
Business response:
Good morning Julianna, we strive to assist our members with consistent service and regret to hear that we didn’t provide you with that level of service. Please send us a direct message with your number and best time to contact you so we can get more information on your recent experience.
Frequently asked questions about Firstmark Credit Union
How is Firstmark Credit Union rated?
Firstmark Credit Union has a 4.8 star rating with 713 reviews.
When is Firstmark Credit Union open?
Firstmark Credit Union is closed now. It will open tomorrow at 9:00 a.m.