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Firstmark Credit Union
- Credit Unions
- San Antonio, TX
About this business
Location details
2023 Gold Canyon Dr., San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I have had so many fraudulent charges and they have done nothing to help me I have been with this bank for 34 years and they did nothing to help me recover over 700$ in fraudulent charges They DO NOT PROTECT you My son banks with Wells Fargo and has had a “couple” of fraudulent charges they gave him his money back the next day and they have done everything to protect him My elderly father has resorted to no debt card bc same thing happen to him
Business response:
Hello, Ida. We apologize for the inconvenience you experienced with the charges you mentioned. Your feedback and membership are paramount. Please email us your phone number at social@firstmarkcu.org. We will have someone call you to provide further clarification regarding these charges. We look forward to speaking with you soon. Thank you.
worst bank I have ever been to people are very rude not very friendly and very unprofessional
Business response:
Hello. We regret to hear about your recent experience and would like the opportunity to make things right. Please email us your name and phone number to social@firstmarkcu.org. We will call you to discuss your review and help resolve your issue and complaint. Hope to speak with you soon. Thank you.
I don’t recommend this company. Small time
Business response:
Hello, James. Your review is important to us. We would appreciate the opportunity to learn more about your experience and help resolve any issue. Please email us your phone number and the best time to call you at social@firstmarkcu.org. We hope to speak with you soon. Thank you.
Firstmark decided to shorten their hours opening late mid week at 11:30am, in this time not able to provide service to their customer which is their sole purpose to ensure that revenue continues.. all in the name of having a “ staff development meeting.” As a company with customer first in mind, they should have stayed open later or opened earlier to ensure that they could still remain open to service the customer. Other banks do not shorten their hours that they abide by to serve the customer. Will be switching to another ... read more
Business response:
Hello, Katherine. We apologize for the interruption of your banking needs this morning and sorry we missed you. We did delay our opening this morning to reconnect with our Firstmark team virtually for staff development. Our shared commitment remains to serving and supporting our members. We value your membership and would like to speak with you to make things right. Please send us your phone number via email at social@firstmarkcu.org or via direct message on our social media channels. We look forward to speaking with you. Th... read more
Open your doors and have customers come in to sign and ask questions in person. I did not like the drive through when I am dealing with CD'S and may have questions. The teller was as efficient as possible, no reflection on him. But your procedure of drive through for this type of transaction leaves a lot to be desired! Bank of America actually allows people to go in with social distancing and make simply deposits or withdrawals. So why can't First Mark!!!
it's run so poorly! My account got compromised, they blamed me and is making me pay the balance. ATMs are a joke. If you want to go with a small-time bank with no customer support have at it.
Business response:
Hello, John. We appreciate your feedback and want to learn more about your experience. It's our goal to assist our members to the best of our ability. Please email us at social@firstmarkcu.org with your name, phone number, and a good time to contact you to talk about your review. We look forward to hearing from you to resolve your previous experience. Thank you.
By providing alternatives to those who accidentally lock out their accounts by providing the wrong password one time.
Business response:
Hello, Donald. We have safeguards in place to help protect our member's online accounts. If you have any issues, you can always call us at 210.442.0100. Please let us know if you need any further assistance. Thank you for your membership.
Terrible for Military. They don't know anything about SCRA. And they will just drop it to 6% which is the maximum any banks can charge interest. USAA went down to 4% and Citibank went to 0%.
Business response:
Hello, Barbara. We take your comment seriously and would like the opportunity to speak with you. Can you please email us your phone number to social@firstmarkcu.org? We look forward to hearing from you. Thank you.
The lines are always long. I am sitting here dangerously waiting on Military Drive to turn right into the bank parking lot. The lines are always long and they seem to open and close as they please. Horrible place. I only come here to pay my rent otherwise I would bank somewhere else.
Business response:
Hello, Ivonne. We appreciate your patience and apologize for the long wait time. We have adjusted our hours during this time to be Monday through Friday from 9 a.m. to 5 p.m. Please email us at social@firstmarkcu.org with a good contact number so we can have someone get in contact with you to discuss your visit. We look forward to hearing from you and improving upon your experience. Thank you.
Frequently asked questions about Firstmark Credit Union
How is Firstmark Credit Union rated?
Firstmark Credit Union has a 4.8 star rating with 713 reviews.
When is Firstmark Credit Union open?
Firstmark Credit Union is closed now. It will open tomorrow at 9:00 a.m.