FlatRate Moving

Rebekah Hamed 

on Angi

16 years ago

Called the week before to coordinate the move - was very easy. It would have cost less to move at a less busy time, but I didn't have a lot of flexibility. They quoted a price up front, I added a few items over the phone once I had packed up, and a small amount more was added to the price. On the day, they arrived perfectly on time. The lead guy, Karma, was very easy to deal with. They dis-assembled furniture and packed the truck. There was some trouble with one large piece of furniture, but they managed to get it out. There... read more

Laura Torchin 

on Angi

16 years ago

They were really good and fast. 

ALTHEA MOUEHLA 

on Angi

16 years ago

They did an excellent job with the packing and the move. 

Andrew Meshbane 

on Angi

16 years ago

An interesting concept, the arrangement is made over the phone, no salesman comes to your home. Company charges a fixed rate by the item (desk, box, etc.) based on what you tell them. Charges extras based stairs, distances, parking, and other variables, also at a fixed rate. If there is more or less than described, adjustments are made at time of pickup. Though the drivers and movers are par for the industry, the people at the 800 number call the shots and are very responsive. Problems did arise, but were handled by the comp... read more

Eric Fleischer 

on Angi

16 years ago

They were phenomenal! Nothing was broken or lost. 

Katie Higham-Kessler 

on Angi

16 years ago

The pick up crew seemed great -- really efficient and professional. Some fragile items were broken when we unpacked after moving, but we did do the packing ourselves so it may have been our fault. But a chair was dinged up and our dresser looks like it has tread marks on it -- definitely not our fault. When the move in removed the wrapping from our mattresses and futon, they CUT the mattresses while slashing away at the wraps. Dealing with customer service was fine, and when we complained about they damages they apologized a... read more

JAMES MURDOCK 

on Angi

16 years ago

The work was done well and very quickly. A couple of minor complaints: one small item got broken, and they did a poor job labeling the boxes, which made it hard to organize / prioritize unpacking. On the whole, however, I think Flatrate is an excellent choice. There is a lot to be said for having movers who are paid a flat rate instead of by the hour; they have incentive to get done quickly, which saves their time and yours. Even if they cost a bit more than a by-the-hour moving company, the speed and professionalism is wort... read more

Erich Eilenberger 

on Angi

16 years ago

We found Flat rate to be very pleasant, helpful and reliable. We were very pleased when their estimate came in at the same rate as other moving companies with much worse reputations. We did have a few minor problems. First, we were informed a day before the delivery was scheduled that we needed to find out if our street could accommodate an 18-wheel truck and that, if not, we would be charged extra to have the furniture loaded onto a smaller truck for delivery. Further, on the day of the delivery, we were told that there wou... read more

Clarese Walker 

on Angi

17 years ago

This company has always done good service for me when it was a local move. However, I moved a long distance and I had a few items stolen and also had water damage to my electronic items. Also, when I used them to move locally, they were able to give me delivery dates, but for some reason they couldn't give me a delivery date for my move to Austin.