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Fox Pest Control Acton
- Pest Control
- Acton, MA
About this business
Location details
43 Nagog Park Suite, # 200, Acton, MA, 01720, United States
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Haven't used them, but they also came to my door without a mask and stood a few feet away while explaining. When the person realized I wasn't coming out of my door they put on a mask for the remainder of the sales pitch.
Business response:
Hi PH, we appreciate your feedback. Due to the current situation with COVID-19, our policy is for team members to wear their masks when they knock on a door, then to back up 8-10 feet. They may lower their mask to speak, but must raise it again if they move closer to a customer. It sounds like the representative who approached your home was a bit lax with these procedures, and we appreciate you letting us know. I have shared your feedback with our team and reminded them of the importance of adhering to our safety protocol. I... read more
Sales people for this company going door and door and being unpleasant about how they try to sell their service. Door to door sales are dead , just to let you know.
Business response:
Hi Sagi S, we are sorry for any inconvenience we caused you. Many of our customers became aware of our service through Door-to-Door sales, and they have expressed appreciation for the convenience and savings it provided. However, we realize this approach isn't right for everyone, so we also offer free, no-obligation quotes by phone. If you ever need assistance with pest control, please give us a call. We would love to help improve the comfort of your home and provide you with a service you love. Sincerely, Michael Stokes, Cu... read more
There was only one person home when the service came and obviously this manager is not getting the correct information. Social distancing was always respected and nobody ever came inside. Again I said I have allergies and I was at least eight feet away from them and we were outside. We are all concerned about the virus and I believe your technician was scared because he is working with the public and probably shouldn't be. We all need to wear a mask or socially distant when not possible. I respected the social distancing. I ... read more
Business response:
Hi Rebecca, we are sorry that we disappointed you and regret that we were not able to resolve your pest issues to your satisfaction. Because of this, we credited your account $120 for your last treatment. This was done in accordance with our Money-Back Guarantee, which states, "If [the customer] continues to have pest issues, Fox will work to solve them to [the customer's] satisfaction or Fox will credit the account equal to the amount of [the customer's] last Regular Service payment." This credit was applied on 5/6/2020. Th... read more
Had a man show up to my door, not wearing his mask over his nose, CANVASSING from house to house to advertise services. My neighbors have been having parties, I have older at risk relatives I need to see. Advertising like this durning a pandemic, in one of the higher risk communities of MA, is RIDICULOUS. Shame on you guys.
Business response:
Hi Ian, we apologize for inconveniencing you. Pest Control has been mandated by the federal government as an essential service because many insects and rodents carry viruses and disease. In a crucial safety effort, our team is working tirelessly to service customers and minimize pest activity. We are taking extra precautions to ensure the safety of the community and our team members in light of COVID-19. These include equipping all team members with masks, gloves, hand sanitizer, and disinfectant wipes. It sounds like the re... read more
They didn't have a card which was suspicious and you can just buy spray from Home Depot For a cheaper price
Business response:
Hi Matthew, we are sorry for our delayed reply to your review. Yelp's filtration system moved it to "Not recommended," so we only recently became aware of it. We apologize that we didn't have a card to leave with you. Not all of our team members carry them, but if you would like to learn more about our service, you can visit our website foxpest-boston.com. We would also be happy to provide you with a free estimate by phone. Our technicians are trained and licensed to provide treatments that are much stronger and more targete... read more
Jaycee came during the allotted time to do the initial service. She was informative and answered all my questions
Disappointed here. Called for some consultation, almost got duped into a year contracted commitment before my issue was even diagnosed, and before someone would come out for a look. Decided to get a second, third and fourth opinion. All independently confirmed my issue did not require pest control. Shady contracting procedure and pushy sales people. Do your homework before signing up for anything.
Business response:
Hi Jay, we are sorry that our team member did not take the time to fully understand your issue before proposing a treatment plan. We appreciate your feedback and will work to listen more fully to our customers, rather than jump right into finding a solution. If you have pest control needs in the future, we will do our best to get a clear picture of your situation before determining a treatment plan. We would also be happy to send one of our licensed technicians to your home for a free on-site inspection. Sincerely, Michael S... read more
Jonathan was the most polite and professional contractor/service provider I have ever had in our home.
Salesperson came to my door 4 times in one day refusing to take no for an answer. High-pressure and this is the second or third time they have come around offering a one time discount for a yearly subscription that is 2 times the going rate for pest services. When I checked Yelp and saw bad reviews, I said "No, and that is my final answer". The salesman stood on my porch for another 1-2 minutes in disbelief probably wondering if he could harass me into agreeing. This is exactly why people put up no solicitation signs....whic... read more
Business response:
Hi Richard, we apologize for disturbing you. I have shared your experience with our Sales Manager so that he can address it with his team. While we appreciate a degree of stick-to-itiveness in our team members, repeatedly returning to a home that has declined service is not beneficial for anyone. We are sorry for the inconvenience you experienced. If there is anything further we can do to assist you, please call our office. Sincerely, Michael Stokes, Customer Satisfaction Manager
Frequently asked questions about Fox Pest Control Acton
How is Fox Pest Control Acton rated?
Fox Pest Control Acton has a 4.7 star rating with 2,968 reviews.
When is Fox Pest Control Acton open?
Fox Pest Control Acton is open now. It is open 24/7.